USPS Exam 421 Window Clerk Practice
USPS Mission Correct Answer: Provide, trusted, affordable, universal
24-Hour Clock Correct Answer: Improve effectiveness through standardization & innovation. End-to-end
process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods Correct Answer: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC Correct Answer: Automated Postal Centers
Automated Postal Centers Correct Answer: Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile Correct Answer: Determines operational startup & staffing.
CET Correct Answer: Critical Entry Time
Clearance Time Correct Answer: Mail is cleared for dispatch.
18:00 Correct Answer: Carriers in from street.
20:00 Correct Answer: 80% of collection mail should be cancelled at the P&DC.
23:00 Correct Answer: Out of primary processing.
24:00 Correct Answer: Secondary Operations Complete
04:00-09:00 Correct Answer: Distribute to DDC/DDU
07:00 Correct Answer: 100% of DPS 2nd pass complete.
Core Responsibility Correct Answer: Security, Sanctity, Preserve, Protect - Instills customer confidence,
projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet Correct Answer: Online resource to find handbooks, manuals, publications.
Directives Correct Answer: Policies, Procedures, Regulations - Effects in four ways: productivity,
revenue, legal liability, customer service.
DMM Correct Answer: Domestic Mail Manual
Domestic Mail Manual Correct Answer: DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
IMM Correct Answer: International Mail Manual
,International Mail Manual Correct Answer: IMM - Mailing conditions for each country, also includes a
list of countries.
ASM Correct Answer: Adminstrative Support Manual
Administrative Support Manual Correct Answer: Policies, procedures for adminstrative and support
functions. Information covering audits, investigations, communication, facilities, equipment and privacy.
POM Correct Answer: Postal Operations Manual
Postal Operations Manual Correct Answer: Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM Correct Answer: Employee & Labor Relations Manual
Employee & Labor Relations Manual Correct Answer: Personnel policies and regulations. Employee
placement, pay, benefits, training, health and environment, labor relations.
F101 Correct Answer: Field Accounting Procedures
AS or MS Correct Answer: Handbook ID for Administrative Support Manual (ASM)
DM Correct Answer: Handbook ID for Domestic Mail Manual (DMM)
EL or P Correct Answer: Handbook ID for Employee & Labor Relations Manual (ELM)
M Correct Answer: Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual
(ASM)
PO Correct Answer: Handbook ID for Postal Operations Manual (POM)
Publications Correct Answer: Primarily for public, marketing and mail guidelines.
Postal Bulletin Correct Answer: Official source of updates and amendments to current directives. Can be
accessed through PolicyNet. Biweekly.
Postal Forms Correct Answer: Can be searched by title or number. Website also provides links to OPM,
GSA, TSH, OSHA, OWCP.
Publication 223 Correct Answer: Information regarding directives and forms catalog.
#1 Business Goal Correct Answer: Strengthening customer relationship.
Value, Exceptional Service, Reliability Correct Answer: Will increase revenue, missed opportunity is
missed revenue, quality end-to-end service.
Building Customer Relationship Correct Answer: Positive attitude, Listening, Communication, Adapting
to change, Knowledge of products, Soliciting customer feedback.
, What the postal service offers Correct Answer: Better value, presence in every community, USPS.com,
competitive pricing incentives.
Shipping Services Correct Answer: Priority, Express, Parcel Select, Parcel Return Service, International
Mail
Parcel Select Correct Answer: Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and
volume incentives.
Parcel Return Service Correct Answer: Consumer return merchandise.
International Mail Correct Answer: Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG Correct Answer: Global Express Guaranteed
Global Express Guaranteed Correct Answer: 1-3 day delivery. Money-back guarantee to approximately
180 countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail Correct Answer: 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate,
regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing
zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express Correct Answer: 1-2 days. Money-back guarantee. 365 days a year. Includes proof
of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services Correct Answer: First Class, Periodicals, Standard, Package Services
First Class Correct Answer: Up to 13 oz, 2-3 day delivery.
Periodicals Correct Answer: Newspapers, magazines, journals, newsletters.
Standard Correct Answer: Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs,
small packages. Includes general merchandise such as large/small gifts. Retail only.
Media Correct Answer: Educations materials: Books, film, manuscripts, CD, DVD
Library Correct Answer: To/from libraries, schools
Bound Printed Matter Correct Answer: Permanently bound: catalogs, phone books. BMEU
Extra Services Correct Answer: Certified, Insurance, Registered, USPS Tracking, Signature Confirmation,
Return Receipt
USPS Mission Correct Answer: Provide, trusted, affordable, universal
24-Hour Clock Correct Answer: Improve effectiveness through standardization & innovation. End-to-end
process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods Correct Answer: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC Correct Answer: Automated Postal Centers
Automated Postal Centers Correct Answer: Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile Correct Answer: Determines operational startup & staffing.
CET Correct Answer: Critical Entry Time
Clearance Time Correct Answer: Mail is cleared for dispatch.
18:00 Correct Answer: Carriers in from street.
20:00 Correct Answer: 80% of collection mail should be cancelled at the P&DC.
23:00 Correct Answer: Out of primary processing.
24:00 Correct Answer: Secondary Operations Complete
04:00-09:00 Correct Answer: Distribute to DDC/DDU
07:00 Correct Answer: 100% of DPS 2nd pass complete.
Core Responsibility Correct Answer: Security, Sanctity, Preserve, Protect - Instills customer confidence,
projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet Correct Answer: Online resource to find handbooks, manuals, publications.
Directives Correct Answer: Policies, Procedures, Regulations - Effects in four ways: productivity,
revenue, legal liability, customer service.
DMM Correct Answer: Domestic Mail Manual
Domestic Mail Manual Correct Answer: DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
IMM Correct Answer: International Mail Manual
,International Mail Manual Correct Answer: IMM - Mailing conditions for each country, also includes a
list of countries.
ASM Correct Answer: Adminstrative Support Manual
Administrative Support Manual Correct Answer: Policies, procedures for adminstrative and support
functions. Information covering audits, investigations, communication, facilities, equipment and privacy.
POM Correct Answer: Postal Operations Manual
Postal Operations Manual Correct Answer: Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM Correct Answer: Employee & Labor Relations Manual
Employee & Labor Relations Manual Correct Answer: Personnel policies and regulations. Employee
placement, pay, benefits, training, health and environment, labor relations.
F101 Correct Answer: Field Accounting Procedures
AS or MS Correct Answer: Handbook ID for Administrative Support Manual (ASM)
DM Correct Answer: Handbook ID for Domestic Mail Manual (DMM)
EL or P Correct Answer: Handbook ID for Employee & Labor Relations Manual (ELM)
M Correct Answer: Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual
(ASM)
PO Correct Answer: Handbook ID for Postal Operations Manual (POM)
Publications Correct Answer: Primarily for public, marketing and mail guidelines.
Postal Bulletin Correct Answer: Official source of updates and amendments to current directives. Can be
accessed through PolicyNet. Biweekly.
Postal Forms Correct Answer: Can be searched by title or number. Website also provides links to OPM,
GSA, TSH, OSHA, OWCP.
Publication 223 Correct Answer: Information regarding directives and forms catalog.
#1 Business Goal Correct Answer: Strengthening customer relationship.
Value, Exceptional Service, Reliability Correct Answer: Will increase revenue, missed opportunity is
missed revenue, quality end-to-end service.
Building Customer Relationship Correct Answer: Positive attitude, Listening, Communication, Adapting
to change, Knowledge of products, Soliciting customer feedback.
, What the postal service offers Correct Answer: Better value, presence in every community, USPS.com,
competitive pricing incentives.
Shipping Services Correct Answer: Priority, Express, Parcel Select, Parcel Return Service, International
Parcel Select Correct Answer: Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and
volume incentives.
Parcel Return Service Correct Answer: Consumer return merchandise.
International Mail Correct Answer: Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG Correct Answer: Global Express Guaranteed
Global Express Guaranteed Correct Answer: 1-3 day delivery. Money-back guarantee to approximately
180 countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail Correct Answer: 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate,
regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing
zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express Correct Answer: 1-2 days. Money-back guarantee. 365 days a year. Includes proof
of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services Correct Answer: First Class, Periodicals, Standard, Package Services
First Class Correct Answer: Up to 13 oz, 2-3 day delivery.
Periodicals Correct Answer: Newspapers, magazines, journals, newsletters.
Standard Correct Answer: Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs,
small packages. Includes general merchandise such as large/small gifts. Retail only.
Media Correct Answer: Educations materials: Books, film, manuscripts, CD, DVD
Library Correct Answer: To/from libraries, schools
Bound Printed Matter Correct Answer: Permanently bound: catalogs, phone books. BMEU
Extra Services Correct Answer: Certified, Insurance, Registered, USPS Tracking, Signature Confirmation,
Return Receipt
