USPS 2022 study guide
You have been asked to take on an additional sorting assignment. You are concerned that the time away
from your tasks will affect you completing your daily work on time. Correct Answer: ML- Ask your
supervisor if taking on this assignment would affect you meeting your daily production goals.
LL -Decline the assignment because you would not meet your production goal.
A new employee asks you to help with something, but you have a lot of work to finish and a deadline to
meet. Correct Answer: ML -Suggest they ask other coworkers for help. Offer to assist only if the other
coworkers cannot.
LL- Tell the new employee you cannot help and apologize because you are too busy
You are using a machine when suddenly it stops working. You tell your supervisor about the issue but
need to wait for it to be fixed to be able to finish your work on time. Correct Answer: ML -Check to see
if there is another available machine you may use.
LL- Take your break early while you wait for the machine to get fixed.
There is a lot of work for everyone and production goals must be met today but you see a few
coworkers talking and standing around. Correct Answer: ML- Encourage your coworkers to work
together so everyone can meet the production goal.
LL -Work faster and complete your coworkers' tasks to make sure the deadline is met.
Your coworker did not clean up her work area before she went on break, so you clean it up to avoid a
potential accident. She goes back to her work station after her break without noticing anything. Correct
Answer: ML -Tell her to be more cautious and aware of her work area before she leaves and the
importance of cleaning procedures and safety precautions to avoid accidents.
LL -Don't say anything because you cleaned it up already.
You are working to complete a task and must meet a deadline. A coworker begins to ask you some
questions that you know the answers to and could explain, but that will take time away from the task
you are trying to finish. Correct Answer: ML- Ask if they can wait since you need to complete your work.
LL- Let them know you cannot help because you have a deadline to meet.
You are asked by your supervisor to help put away items that are blocking a work station. You must
meet your production quota and are concerned that by helping, you won't have enough time to finish
and the quality of your work will be affected. Correct Answer: ML- Ask your supervisor if you may
continue with your assigned task so the quality of your work is not affected.
LL -Tell your supervisor you can't stop what you are working on because of your deadline.
You notice that a machine is making a loud noise which could mean it is about to break. You don't want
to stop to call a technician because you have a deadline to meet. If you fix it, it will take a few minutes,
but if you continue to work and then it breaks, it will take a few hours to fix. Correct Answer: ML- Stop
working to fix it.
, LL- Ignore the loud noise and keep working so you can meet your goal.
Your supervisor reviews a safety procedure with you, but from what you previously learned, you know
part of what he explained is not correct.
What would you most and least likely do? Correct Answer: ML- Explain the way you learned the
procedure and ask if he is sure about the information he shared.
LL -Don't say anything since he is your supervisor.
I do what is required of me at work?
I try to do more than what is required of me at work? Correct Answer: MLM: I try to do more than what
is required of me at work
I succeed more when I work harder?
Working harder does not always lead to success? Correct Answer: MLM: I succeed more when I work
harder
I prefer having a regular work routine?
I prefer having a variety of tasks? Correct Answer: SLM: I prefer having a variety of tasks
If I don't succeed the first time, I try again?
I move on to something else if I don't succeed? Correct Answer: MLM: If I don't succeed the first time, I
try again
I prefer to work in a stress-free environment?
I prefer working under pressure? Correct Answer: SLM: I prefer working under pressure
My coworkers aggravate me at times?
I never get aggravated at my coworkers? Correct Answer: SLM: I never get aggravated at my coworkers
My performance is best when I am very busy at work?
When I have a reasonable workload, I perform best? Correct Answer: SLM: My performance is best
when I am very busy at work
Some directions at work I do not always agree with?
I always comply with directions at work? Correct Answer: MLM: I always comply with directions at work
When I am supervised too closely, I do not perform as well?
I don't mind being closely supervised? Correct Answer: SLM: I don't mind being closely supervised
I can deal with anything that I am faced with?
Some obstacles are too difficult to handle? Correct Answer: MLM: I can deal with anything that I am
faced with
I always follow the rules, even when coworkers do not?
Sometimes it is okay to make an exception to the rules? Correct Answer: MLM: I always follow the rules,
even when coworkers do not
I'm a very focused individual?
You have been asked to take on an additional sorting assignment. You are concerned that the time away
from your tasks will affect you completing your daily work on time. Correct Answer: ML- Ask your
supervisor if taking on this assignment would affect you meeting your daily production goals.
LL -Decline the assignment because you would not meet your production goal.
A new employee asks you to help with something, but you have a lot of work to finish and a deadline to
meet. Correct Answer: ML -Suggest they ask other coworkers for help. Offer to assist only if the other
coworkers cannot.
LL- Tell the new employee you cannot help and apologize because you are too busy
You are using a machine when suddenly it stops working. You tell your supervisor about the issue but
need to wait for it to be fixed to be able to finish your work on time. Correct Answer: ML -Check to see
if there is another available machine you may use.
LL- Take your break early while you wait for the machine to get fixed.
There is a lot of work for everyone and production goals must be met today but you see a few
coworkers talking and standing around. Correct Answer: ML- Encourage your coworkers to work
together so everyone can meet the production goal.
LL -Work faster and complete your coworkers' tasks to make sure the deadline is met.
Your coworker did not clean up her work area before she went on break, so you clean it up to avoid a
potential accident. She goes back to her work station after her break without noticing anything. Correct
Answer: ML -Tell her to be more cautious and aware of her work area before she leaves and the
importance of cleaning procedures and safety precautions to avoid accidents.
LL -Don't say anything because you cleaned it up already.
You are working to complete a task and must meet a deadline. A coworker begins to ask you some
questions that you know the answers to and could explain, but that will take time away from the task
you are trying to finish. Correct Answer: ML- Ask if they can wait since you need to complete your work.
LL- Let them know you cannot help because you have a deadline to meet.
You are asked by your supervisor to help put away items that are blocking a work station. You must
meet your production quota and are concerned that by helping, you won't have enough time to finish
and the quality of your work will be affected. Correct Answer: ML- Ask your supervisor if you may
continue with your assigned task so the quality of your work is not affected.
LL -Tell your supervisor you can't stop what you are working on because of your deadline.
You notice that a machine is making a loud noise which could mean it is about to break. You don't want
to stop to call a technician because you have a deadline to meet. If you fix it, it will take a few minutes,
but if you continue to work and then it breaks, it will take a few hours to fix. Correct Answer: ML- Stop
working to fix it.
, LL- Ignore the loud noise and keep working so you can meet your goal.
Your supervisor reviews a safety procedure with you, but from what you previously learned, you know
part of what he explained is not correct.
What would you most and least likely do? Correct Answer: ML- Explain the way you learned the
procedure and ask if he is sure about the information he shared.
LL -Don't say anything since he is your supervisor.
I do what is required of me at work?
I try to do more than what is required of me at work? Correct Answer: MLM: I try to do more than what
is required of me at work
I succeed more when I work harder?
Working harder does not always lead to success? Correct Answer: MLM: I succeed more when I work
harder
I prefer having a regular work routine?
I prefer having a variety of tasks? Correct Answer: SLM: I prefer having a variety of tasks
If I don't succeed the first time, I try again?
I move on to something else if I don't succeed? Correct Answer: MLM: If I don't succeed the first time, I
try again
I prefer to work in a stress-free environment?
I prefer working under pressure? Correct Answer: SLM: I prefer working under pressure
My coworkers aggravate me at times?
I never get aggravated at my coworkers? Correct Answer: SLM: I never get aggravated at my coworkers
My performance is best when I am very busy at work?
When I have a reasonable workload, I perform best? Correct Answer: SLM: My performance is best
when I am very busy at work
Some directions at work I do not always agree with?
I always comply with directions at work? Correct Answer: MLM: I always comply with directions at work
When I am supervised too closely, I do not perform as well?
I don't mind being closely supervised? Correct Answer: SLM: I don't mind being closely supervised
I can deal with anything that I am faced with?
Some obstacles are too difficult to handle? Correct Answer: MLM: I can deal with anything that I am
faced with
I always follow the rules, even when coworkers do not?
Sometimes it is okay to make an exception to the rules? Correct Answer: MLM: I always follow the rules,
even when coworkers do not
I'm a very focused individual?
