Mail processors
You have been asked to take on the added responsibility of training new hires. You are worried that the
time away from your job will effect you production goals. Correct Answer: Most Likely - Check with your
supervisor to see if taking on the assignment would likely impact production goals.
Least Likely - Decline the assignment because meeting your production goals is your primary
responsibility.
The machine you are using jams. you need to wait for a technician to fix it , but have a lot of work to
process today. you already informed your supervisor about the jam. Correct Answer: Most Likely -
While waiting for a resolution, check for an alternative open machine you may be able to use for sorting.
Least Likely - Take your break early. Your supervisor will be around soon, and taking your break now will
give him a chance to see the problem and call in a repair technician.
Another Processing Clerk has asked for your assistance with something critical. You have a lot of work
yourself that needs to be done. Correct Answer: ML -Recommend the Processing Clerk ask other
coworkers for assistance. Offer to assist only if there are no other coworkers available to help.
LL -Tell the Processing Clerk that you apologize that you are unable to help but you just have too much
to do already.
The sorting machine you are using suddenly jams. You should wait or a technician to repair it, however
you have a lot of work to process before the end of your shift. Correct Answer: ML -While awaiting
resolution, try to find another open sorting machine you may be able to use in the meantime.
LL -Take your break early so your supervisor may see the problem and request a technician for repairs.
Your department is extremely busy today processing a high volume of mail and your crew is struggling to
keep up with the pace. You observe a few coworkers are taking personal calls on their cell phones and
not handling their share of the workload. Correct Answer: ML -Encourage your coworkers to work
together as a team so the workload can effectively be managed.
LL -Double your own efforts to make up for your coworkers who are not handling their share of the
work.
A careless team member did not clean his work area at the end of his shift. The messy area could
potentially cause a safety hazard so you quickly cleaned up the area. The following day, you see the
team member. Correct Answer: ML- Advise the team member to be more careful because the messy
area could have caused an accident.
LL -Inform the team member that you cleaned his work area.
You are working to complete one of your assigned duties so that you may meet processing standards,
but a team member frantically asks you to teach him how to use a piece of equipment that you are very
familiar with. Correct Answer: ML -Ask if they can wait since you need to complete your work on time.
LL -Stop working on your task and help the team member.
, Your supervisor asks you to help stow items that are blocking a work area. You must meet your
processing quota and are concerned that by assisting, you won't have enough time to finish and the
quality of your work will suffer. Correct Answer: ML -Ask your supervisor if you may complete your
assigned task so the quality of your work is not affected.
LL -Advise your supervisor you cannot stop working on your assigned task due to your deadline.
You hear a sorting machine make an alarming noise which could mean it is getting ready to malfunction.
You do not want to stop working on your assigned task to contact a technician because your productivity
will suffer as a result. If you address the issue now, it will take 10 minutes. On the other hand, if it
breaks, it will most likely take several hours to repair. Correct Answer: ML -Stop working on your
assigned task and repair the machine as soon as possible.
LL -Disregard the alarming noise and continue to work on your assigned task.
A new workflow process is explained to you by your supervisor. However, as you understand it from
your past experiences, you realize there is an error in his explanation. Correct Answer: ML- Ask your
supervisor a question that will help him realize his mistake as he provides an answer.
LL- Do not comment at all so your supervisor is not humiliated.
People that succeed tend to be luckier than most?
People that succeed tend to work harder than most? Correct Answer: MLM-People that success tend to
work harder than most
I am always fair to people?
There have been times I have been unfair to others? Correct Answer: MLM-I am always fair to people
Typically, the goals I set are tough to reach?
Typically, the goals I set are realistic? Correct Answer: SLM-Typically, the goals I set are tough to reach
I get energized when there is variety in my daily tasks?
I prefer work tasks that are routine? Correct Answer: MLM-I get energized when there is variety in my
daily tasks
When the pace is very fast, I am at my best?
I prefer a steady work pace? Correct Answer: MLM-When the pace is very fast, I am at my best
There have been times I have been rude to others?
I am not rude to other people? Correct Answer: MLM-I am not rude to other people
Generally, I adhere to work policies and procedures?
I strictly adhere to work policies and procedures? Correct Answer: MLM-I strictly adhere to work
policies and procedures
Overcoming obstacles in my work brings me joy?
I would rather avoid obstacles in my work? Correct Answer: MLM-Overcoming obstacles in my work
brings me joy
I get easily distracted from my work?
It is hard to distract me from my work? Correct Answer: MLM-It is hard to distract me form my work
You have been asked to take on the added responsibility of training new hires. You are worried that the
time away from your job will effect you production goals. Correct Answer: Most Likely - Check with your
supervisor to see if taking on the assignment would likely impact production goals.
Least Likely - Decline the assignment because meeting your production goals is your primary
responsibility.
The machine you are using jams. you need to wait for a technician to fix it , but have a lot of work to
process today. you already informed your supervisor about the jam. Correct Answer: Most Likely -
While waiting for a resolution, check for an alternative open machine you may be able to use for sorting.
Least Likely - Take your break early. Your supervisor will be around soon, and taking your break now will
give him a chance to see the problem and call in a repair technician.
Another Processing Clerk has asked for your assistance with something critical. You have a lot of work
yourself that needs to be done. Correct Answer: ML -Recommend the Processing Clerk ask other
coworkers for assistance. Offer to assist only if there are no other coworkers available to help.
LL -Tell the Processing Clerk that you apologize that you are unable to help but you just have too much
to do already.
The sorting machine you are using suddenly jams. You should wait or a technician to repair it, however
you have a lot of work to process before the end of your shift. Correct Answer: ML -While awaiting
resolution, try to find another open sorting machine you may be able to use in the meantime.
LL -Take your break early so your supervisor may see the problem and request a technician for repairs.
Your department is extremely busy today processing a high volume of mail and your crew is struggling to
keep up with the pace. You observe a few coworkers are taking personal calls on their cell phones and
not handling their share of the workload. Correct Answer: ML -Encourage your coworkers to work
together as a team so the workload can effectively be managed.
LL -Double your own efforts to make up for your coworkers who are not handling their share of the
work.
A careless team member did not clean his work area at the end of his shift. The messy area could
potentially cause a safety hazard so you quickly cleaned up the area. The following day, you see the
team member. Correct Answer: ML- Advise the team member to be more careful because the messy
area could have caused an accident.
LL -Inform the team member that you cleaned his work area.
You are working to complete one of your assigned duties so that you may meet processing standards,
but a team member frantically asks you to teach him how to use a piece of equipment that you are very
familiar with. Correct Answer: ML -Ask if they can wait since you need to complete your work on time.
LL -Stop working on your task and help the team member.
, Your supervisor asks you to help stow items that are blocking a work area. You must meet your
processing quota and are concerned that by assisting, you won't have enough time to finish and the
quality of your work will suffer. Correct Answer: ML -Ask your supervisor if you may complete your
assigned task so the quality of your work is not affected.
LL -Advise your supervisor you cannot stop working on your assigned task due to your deadline.
You hear a sorting machine make an alarming noise which could mean it is getting ready to malfunction.
You do not want to stop working on your assigned task to contact a technician because your productivity
will suffer as a result. If you address the issue now, it will take 10 minutes. On the other hand, if it
breaks, it will most likely take several hours to repair. Correct Answer: ML -Stop working on your
assigned task and repair the machine as soon as possible.
LL -Disregard the alarming noise and continue to work on your assigned task.
A new workflow process is explained to you by your supervisor. However, as you understand it from
your past experiences, you realize there is an error in his explanation. Correct Answer: ML- Ask your
supervisor a question that will help him realize his mistake as he provides an answer.
LL- Do not comment at all so your supervisor is not humiliated.
People that succeed tend to be luckier than most?
People that succeed tend to work harder than most? Correct Answer: MLM-People that success tend to
work harder than most
I am always fair to people?
There have been times I have been unfair to others? Correct Answer: MLM-I am always fair to people
Typically, the goals I set are tough to reach?
Typically, the goals I set are realistic? Correct Answer: SLM-Typically, the goals I set are tough to reach
I get energized when there is variety in my daily tasks?
I prefer work tasks that are routine? Correct Answer: MLM-I get energized when there is variety in my
daily tasks
When the pace is very fast, I am at my best?
I prefer a steady work pace? Correct Answer: MLM-When the pace is very fast, I am at my best
There have been times I have been rude to others?
I am not rude to other people? Correct Answer: MLM-I am not rude to other people
Generally, I adhere to work policies and procedures?
I strictly adhere to work policies and procedures? Correct Answer: MLM-I strictly adhere to work
policies and procedures
Overcoming obstacles in my work brings me joy?
I would rather avoid obstacles in my work? Correct Answer: MLM-Overcoming obstacles in my work
brings me joy
I get easily distracted from my work?
It is hard to distract me from my work? Correct Answer: MLM-It is hard to distract me form my work
