TEST BANK FOR
Managing for Quality and Performance Excellence, 8th Edition Chapter
1-13
CHAPTER 1
INTRODUCTION
TRUE/FALSE QUESTIONS
1. In the early Twentieth century, the artificial separation of production workers from
responsibility for quality assurance led to an increased focus on quality among both
workers and their managers.
Answer: F
AACSB: Analytic Skills
2. The measure of efficiency defined as the amount of output achieved per unit of input is
referred to as productivity.
Answer: T
AACSB: Reflective Thinking Skills
3. Management control refers to any planned and systematic activity directed toward
providing consumers with products of appropriate quality, along with the confidence that
products meet consumers’ requirements.
Answer: F
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole
or in part.
, AACSB: Analytic Skills
4. The transcendent definition of quality refers to the notion that “you know quality when
you see it.”
Answer: T
AACSB: Analytic Skills
5. A product-based definition of quality implies no relationship between the perceived
quality of a product and the quantity of some product attribute.
Answer: F
AACSB: Analytic Skills
6. A value-based perspective on quality implies a relationship of usefulness to price.
Answer: T
AACSB: Analytic Skills
7. Assessment of quality is affected by one’s position in the value chain.
Answer: T
AACSB: Reflective Thinking Skills
8. Improved quality of design leads to lower costs and improved quality of conformance
leads to higher prices.
Answer: F
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole
or in part.
, AACSB: Analytic Skills
9. In general, employee empowerment has been viewed as an effective practice for
customer-driven organizations that embrace total quality.
Answer: T
AACSB: Analytic Skills
10. In any organization, the people who best understand how to improve the product and
process are the ones who design them.
Answer: F
AACSB: Analytic Skills
11. A cross-functional team is an example of horizontal coordination between organizational
units.
Answer: T
AACSB: Analytic Skills
12. In total quality, vertical functional relationships are stressed more than horizontal, cross-
functional relationships.
Answer: F
AACSB: Analytic Skills
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole
or in part.
, 13. Empowering workers shifts the responsibility for quality from the factory floor to the
quality control department.
Answer: F
AACSB: Analytic Skills
14. Business ethics, public health and safety, and environmental issues are beyond the scope
of total quality.
Answer: F
AACSB: Analytic Skills
15. The employee who conducts a final product inspection is the principle judge of quality
under total quality.
Answer: F
AACSB: Reflective Thinking Skills
16. Process management is an element of the total quality infrastructure.
Answer: T
AACSB: Analytic Skills
17. Effective business planning considers the customer as the only relevant stakeholder to the
company.
Answer: F
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole
or in part.
Managing for Quality and Performance Excellence, 8th Edition Chapter
1-13
CHAPTER 1
INTRODUCTION
TRUE/FALSE QUESTIONS
1. In the early Twentieth century, the artificial separation of production workers from
responsibility for quality assurance led to an increased focus on quality among both
workers and their managers.
Answer: F
AACSB: Analytic Skills
2. The measure of efficiency defined as the amount of output achieved per unit of input is
referred to as productivity.
Answer: T
AACSB: Reflective Thinking Skills
3. Management control refers to any planned and systematic activity directed toward
providing consumers with products of appropriate quality, along with the confidence that
products meet consumers’ requirements.
Answer: F
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole
or in part.
, AACSB: Analytic Skills
4. The transcendent definition of quality refers to the notion that “you know quality when
you see it.”
Answer: T
AACSB: Analytic Skills
5. A product-based definition of quality implies no relationship between the perceived
quality of a product and the quantity of some product attribute.
Answer: F
AACSB: Analytic Skills
6. A value-based perspective on quality implies a relationship of usefulness to price.
Answer: T
AACSB: Analytic Skills
7. Assessment of quality is affected by one’s position in the value chain.
Answer: T
AACSB: Reflective Thinking Skills
8. Improved quality of design leads to lower costs and improved quality of conformance
leads to higher prices.
Answer: F
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole
or in part.
, AACSB: Analytic Skills
9. In general, employee empowerment has been viewed as an effective practice for
customer-driven organizations that embrace total quality.
Answer: T
AACSB: Analytic Skills
10. In any organization, the people who best understand how to improve the product and
process are the ones who design them.
Answer: F
AACSB: Analytic Skills
11. A cross-functional team is an example of horizontal coordination between organizational
units.
Answer: T
AACSB: Analytic Skills
12. In total quality, vertical functional relationships are stressed more than horizontal, cross-
functional relationships.
Answer: F
AACSB: Analytic Skills
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole
or in part.
, 13. Empowering workers shifts the responsibility for quality from the factory floor to the
quality control department.
Answer: F
AACSB: Analytic Skills
14. Business ethics, public health and safety, and environmental issues are beyond the scope
of total quality.
Answer: F
AACSB: Analytic Skills
15. The employee who conducts a final product inspection is the principle judge of quality
under total quality.
Answer: F
AACSB: Reflective Thinking Skills
16. Process management is an element of the total quality infrastructure.
Answer: T
AACSB: Analytic Skills
17. Effective business planning considers the customer as the only relevant stakeholder to the
company.
Answer: F
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole
or in part.
