Basics of Databases Module quiz
Question 1
Select one answer.
10 points
True or false? Spreadsheets provide more options for
graphical representation of the data than databases.
• True
• False
Question 2
Select one answer.
10 points
In terms of customer service issues, which of the following is
the least likely reason for using a robust CRM?
• A CRM can optimize the information shared
among departments, resulting in better
management of existing accounts.
• A CRM can provide a more rapid response to
queries and concerns by forwarding the query to
the right department.
• A CRM can enable members of pertinent
departments to have access to all the relevant
information, enabling them to answer queries and
resolve problems quickly and easily.
• A CRM can provide a company's marketing
department with information needed to identify and
target new customers.
pg. 1
,Basics of Databases Module quiz
Question 3
Select one answer.
10 points
True or false? A data warehouse will typically contain the
history of all previous interactions with specific users
(including product use and transactions), but rarely includes
other types of data.
• True
• False
Question 4
Select one answer.
10 points
Joachim is frustrated at a lack of job advancement
opportunities at his current job. Before resigning, he deletes a
set of data records that cannot be restored because there is
no database backup procedure in place. Which of the
following best describes this data issue?
• Intentional malicious data leak
• Intentional malicious data loss
• Accidental malicious data loss
• Accidental malicious data leak
Question 5
pg. 2
, Basics of Databases Module quiz
Fill in the blanks by selecting one option from each menu.
10 points
If a patch is required to address a potential loophole in the
security of a database, this would be considered a potential
security .VULNERABLITITY
pg. 3
Question 1
Select one answer.
10 points
True or false? Spreadsheets provide more options for
graphical representation of the data than databases.
• True
• False
Question 2
Select one answer.
10 points
In terms of customer service issues, which of the following is
the least likely reason for using a robust CRM?
• A CRM can optimize the information shared
among departments, resulting in better
management of existing accounts.
• A CRM can provide a more rapid response to
queries and concerns by forwarding the query to
the right department.
• A CRM can enable members of pertinent
departments to have access to all the relevant
information, enabling them to answer queries and
resolve problems quickly and easily.
• A CRM can provide a company's marketing
department with information needed to identify and
target new customers.
pg. 1
,Basics of Databases Module quiz
Question 3
Select one answer.
10 points
True or false? A data warehouse will typically contain the
history of all previous interactions with specific users
(including product use and transactions), but rarely includes
other types of data.
• True
• False
Question 4
Select one answer.
10 points
Joachim is frustrated at a lack of job advancement
opportunities at his current job. Before resigning, he deletes a
set of data records that cannot be restored because there is
no database backup procedure in place. Which of the
following best describes this data issue?
• Intentional malicious data leak
• Intentional malicious data loss
• Accidental malicious data loss
• Accidental malicious data leak
Question 5
pg. 2
, Basics of Databases Module quiz
Fill in the blanks by selecting one option from each menu.
10 points
If a patch is required to address a potential loophole in the
security of a database, this would be considered a potential
security .VULNERABLITITY
pg. 3
