Question 1
pts
_______ are the total set of work-related behaviors that the organization expects employees to display
and that directly contribute to productivity.
Organizational citizenship
Correct!
Performance behaviors
Counterproductive behaviors
Absenteeism
Question 2
pts
Managers and leaders must make good and rational decisions. The first step in rational decision making
is _______.
understanding who will make the decision
Correct!
recognizing that a decision is necessary and defining the situation
identifying alternatives to the problem
choosing an alternative
Question 3
pts
In the management process, monitoring a firm's performance to make sure that it is meeting its goals is
referred to as _______.
organizing
planning
Correct!
controlling
processing
, Question 4
pts
Virtual leadership results from _______.
employees working in the same physical location
more face-to-face communication among employees
Correct!
telecommuting or working remotely
little communication among employees
Question 5
pts
Grouping jobs into logical units or by activities is called _______. This type of structure usually is
grouped according to product, process, function, customer or geography.
specialization
accountability
process management
Correct!
departmentalization
Question 6
pts
In the management process, a manager works to guide and motivate employees to meet goals and
objectives. This process is referred to as _______.
organizing
planning
Correct!
leading
controlling
pts
_______ are the total set of work-related behaviors that the organization expects employees to display
and that directly contribute to productivity.
Organizational citizenship
Correct!
Performance behaviors
Counterproductive behaviors
Absenteeism
Question 2
pts
Managers and leaders must make good and rational decisions. The first step in rational decision making
is _______.
understanding who will make the decision
Correct!
recognizing that a decision is necessary and defining the situation
identifying alternatives to the problem
choosing an alternative
Question 3
pts
In the management process, monitoring a firm's performance to make sure that it is meeting its goals is
referred to as _______.
organizing
planning
Correct!
controlling
processing
, Question 4
pts
Virtual leadership results from _______.
employees working in the same physical location
more face-to-face communication among employees
Correct!
telecommuting or working remotely
little communication among employees
Question 5
pts
Grouping jobs into logical units or by activities is called _______. This type of structure usually is
grouped according to product, process, function, customer or geography.
specialization
accountability
process management
Correct!
departmentalization
Question 6
pts
In the management process, a manager works to guide and motivate employees to meet goals and
objectives. This process is referred to as _______.
organizing
planning
Correct!
leading
controlling
