NURS 101 Leadership Exam 3 Latest 2022 Graded A+
• Question 1
The nursing leadership team within a medical center plans to initiate a change in
their approach to improving patient satisfaction. Nurse Leaders recognize that
communication about the new change will have a higher likelihood of being
accurately interpreted if they use which one of the following strategies:
Answer Use a variety of communication methods to convey a consistent message
s: about the change.
Send a carefully worded letter to all nursing staff explaining the change.
Schedule staf f meetings to announce the change.
Share the message with their nursing supervisors first and then ask each
of them to discuss the change during their shifts with staff.
• Question 2
The RN team leader, near the end of her shift, notices that a newly hired UAP has
not calculated the intake and output for several clients. Which of the following
actions should the RN take first?
Answer Notify the nurse manager.
s:
Complete an incident report.
Delegate this task to the LVN on the team.
Ask the UAP if assistance is needed to complete the intake
and output records.
• Question 3
A nurse manager calls dietary services to request a late tray for a patient and
speaks with a dietary technician. This is an example of what kind of communication?
Answer Vertical
s:
Diagonal
Downwa
rd
Lateral
• Question 4
Two RNs on the unit are complaining that their patient assignment is too heavy. Each
feels the other RN has a lighter workload. Each complains to the RN Charge nurse.
The charge nurse asks them to please calm down and focus on their current
patients' needs right now so that everyone can get through the difficult shift. Which
of the following conflict resolution strategies is the charge nurse demonstrating?
Answer Negotiati
s: ng
Cooperati
ng
, NURS 101 Leadership Exam 3 Latest 2022 Graded A+
Smoothin
g
Avoiding
• Question 5
Progressive discipline is a strategy used by mangers to deal with problem
employees. Which of the following is the usual order of steps in a progressive
discipline process?
Answer Suspension, Verbal Warning ,Written Warning,
s: Dismissal
Verbal Warning, Suspension, Written Warning,
Dismissal
Written Warning, Verbal Warning, Suspension,
Dismissal
Verbal Warning, Written Warning, Suspension,
Dismissal
• Question 6
In the Emergency Department (ED), staff share a staff break room area. One of the
male emergency technicians posts a calendar with suggestive female pictures on it.
A female RN is offended by the pictures on the calendar. What is the best course of
action for the offended RN to take first:
Answer Take down the calendar
s:
Report the emergency technician to Human Resources for sexual
harassment.
Tell the manager about the situation
Tell the emergency technician that she finds the pictures offensive and
ask him to remove it.
• Question 7
An unlicensed assistive personnel (UAP) "suffers in silence" instead of speaking up
about an unfair assignment to the charge RN. This is an example of which of the
following communication styles?
Answer Aggressive
s:
Indirectly
aggressive
Passive
Assertive
• Question 8
A UAP and a Unit Secretary have helped the nurse manager plan the holiday party
for the past two years. They learn that other staff members are not happy with the
party themes, locations and activities they planned for the last two holiday parties.
• Question 1
The nursing leadership team within a medical center plans to initiate a change in
their approach to improving patient satisfaction. Nurse Leaders recognize that
communication about the new change will have a higher likelihood of being
accurately interpreted if they use which one of the following strategies:
Answer Use a variety of communication methods to convey a consistent message
s: about the change.
Send a carefully worded letter to all nursing staff explaining the change.
Schedule staf f meetings to announce the change.
Share the message with their nursing supervisors first and then ask each
of them to discuss the change during their shifts with staff.
• Question 2
The RN team leader, near the end of her shift, notices that a newly hired UAP has
not calculated the intake and output for several clients. Which of the following
actions should the RN take first?
Answer Notify the nurse manager.
s:
Complete an incident report.
Delegate this task to the LVN on the team.
Ask the UAP if assistance is needed to complete the intake
and output records.
• Question 3
A nurse manager calls dietary services to request a late tray for a patient and
speaks with a dietary technician. This is an example of what kind of communication?
Answer Vertical
s:
Diagonal
Downwa
rd
Lateral
• Question 4
Two RNs on the unit are complaining that their patient assignment is too heavy. Each
feels the other RN has a lighter workload. Each complains to the RN Charge nurse.
The charge nurse asks them to please calm down and focus on their current
patients' needs right now so that everyone can get through the difficult shift. Which
of the following conflict resolution strategies is the charge nurse demonstrating?
Answer Negotiati
s: ng
Cooperati
ng
, NURS 101 Leadership Exam 3 Latest 2022 Graded A+
Smoothin
g
Avoiding
• Question 5
Progressive discipline is a strategy used by mangers to deal with problem
employees. Which of the following is the usual order of steps in a progressive
discipline process?
Answer Suspension, Verbal Warning ,Written Warning,
s: Dismissal
Verbal Warning, Suspension, Written Warning,
Dismissal
Written Warning, Verbal Warning, Suspension,
Dismissal
Verbal Warning, Written Warning, Suspension,
Dismissal
• Question 6
In the Emergency Department (ED), staff share a staff break room area. One of the
male emergency technicians posts a calendar with suggestive female pictures on it.
A female RN is offended by the pictures on the calendar. What is the best course of
action for the offended RN to take first:
Answer Take down the calendar
s:
Report the emergency technician to Human Resources for sexual
harassment.
Tell the manager about the situation
Tell the emergency technician that she finds the pictures offensive and
ask him to remove it.
• Question 7
An unlicensed assistive personnel (UAP) "suffers in silence" instead of speaking up
about an unfair assignment to the charge RN. This is an example of which of the
following communication styles?
Answer Aggressive
s:
Indirectly
aggressive
Passive
Assertive
• Question 8
A UAP and a Unit Secretary have helped the nurse manager plan the holiday party
for the past two years. They learn that other staff members are not happy with the
party themes, locations and activities they planned for the last two holiday parties.
