SERVICE NOW CERTIFICATION QUESTIONS AND ANSWERS| 170 QUESTIONS & CORRECT ANSWERS (FINAL DOCUMENT)

SERVICE NOW CERTIFICATION QUESTIONS
AND ANSWERS| 170 QUESTIONS & CORRECT
ANSWERS
(FINAL DOCUMENT)
1. Script actions are triggered by events. -> True
2. UI Policies and Client Scripts are based on Views
3. If we change an inherited field name in form designer, where will it
change?
a. Parent table
b. Child table
c. Base table
d. All
4. Script Include features (Ans. a, b)
a. Server side reusable javascript
b. library of functions in a single location
c. Client-side script
d. (Other option)
5. Why create custom applications. (Ans. a, b, c)
a. To replace outdated, inadequate, custom business
applications and processes
b. To extend service delivery and management to all enterprise
departments
c. To extend the value of service now
d. To give users every option available and any access
6. Service now is good fit for an application if (Ans. a, b, c)
a. Data can be modelled in a relational database
b. Require reporting capabilities
c. Can extend existing functionality through javascript
d. Requires access to propreiotary libraries that don’t require an API
7. In delegated development, admin grants non-administrators
the ability to develop applications in global scope -> False
8. Not a studio feature (Ans. d)
a. Code search
b. Quick creation of scripts and files
c. Push to repository
d. Ability to merge branches
9. When to extend a table? (Ans. a, b, c)
a. A table exists with fields similar to what is needed
b. The scripts and workflow for existing table are useful for an
application
c. You want to use the approval activities
d. You want to use the user-approval activity -> (don’t need task
table for this activity)
10. What are not available if ‘can read’ is deselected? (Ans. a)
a. Can create, can update, can delete
b. Allow access to a table via web services
c. Allow configuration
d. All
11. Which option is not present when we are linking an application from

,the source control (git repository) (Ans. d)
a. URL
b. Username

, c. Password
d. Application Name
12. If one authentication is done, no more authentications needed
a. True
b. False
13. Not a way to install an application -> (Ans. Copy from one
instance to another)
14. To see what reports, scripts, artifacts, will be in a published
application? (Ans. b)
a. Enter the name of the application in global search field
b. Examine the application files related list in the application to be
published
c. Open the artifact records individually to verify the value in the
application field
d. Using update sets
15. Not available in form designer -> (Ans. Schema Map)
16. Web Services? -> (Ans. Web based methods allowing
applications to connect to other software applications over a
network)
17. Which returns true for a given role (x_user) and none for else
-> (Ans. g_form.hasRoleExactly(‘x_user’))
18. Mobile modules are created by default -> False
19. Incorrect datatype -> Date (Correct one is Date/Time)
20. Organize fields on a form by using Sections
21. Modified Client script APIs -> (GlideAjax, g_form, GlideDialogWindow)
22. g_scratchpad object exists in mobile platform? -> False
23. (Question not remembered)
a. query()
b. _query()
c. get()
d. all
24. In SOAP message, which syntax indicates a variable when the
function is called
-> ${variable_name}
25. Table.none -> Admin
and ITIL Table.* ->
Admin Table.u_field_3 ->
ITIL What ITIL can see?
(Ans. Field 3 only)
26. ACL searches go from most specific to most generic
27. Colour codes for debugging
fields Red -> Failed
Blue -> Cached
Grey -> Skipped
Green with check mark -> Passed (This one came)
28. Method used for sysID -> gs.getUserID()
29. Method used for application property -> gs.getProperty()
30. If delete option is unchecked, scripts from other application
scopes not able to delete records