Introduction
J.O.C. (Joy of Chocolate) was created in 1999by Suzy Campbell and is based in Stirling. She
found her new business with her laying-off package from Safeway stores where she had been
general manager. The J.O.C. company aim was creating the gourmet chocolates that would be
enhanced with local produce such as heather honey, whisky and locally grown fruit and the goal
is to become known for excellence and innovative products.
The J.O.C. had achieved the dual
objectives of securing sales and developing new products was being met. In this assignment
describe the J.O.C. company relationship between company goals, objectives and policies and
explain how could impact to effective management. Furthermore, main difference between the
formal and informal organisation, the open system theory, describe company stakeholders and
how they influence and interest and an effective control strategy in the J.O.C. company.
, 1. Analyze the relationship between organisationals goals, objectives and
policies and explain their contribution to effective management in the
case study.
An Organization is a group of individuals working together to achieve one or more
objectives. Organizational goals are created in an attempt to achieve a desired state of
profit and success. Goals of organisations having a clear orientation that the members
following, and it will change when conditions change sometime. Goals should be
measurable, quantitative, challenging, realistic, consistent and prioritized.
According to this case study we can identify goals are “she wanted the business to
became known for excellence and innovative products.”
Objectives are more specific and define than the goals. The objectives should be specific,
measurable, attainable, realistic and time-specific. According to the case study objectives
are “create the gourmet chocolates that would be enhanced with local produce such as
heather honey, whisky and locally grown fruit.” And “securing sales and developing new
products was being met”
Policies are these provide a framework of rules or guidance within which management
and staff can make decisions. In the case we can see “Suzy fostered good relationship
with her main suppliers in chocolates and cocoa from the Dominican Republic and ivory
coast. There were two main farmers supplying the raw materials allowing J.O.C. to have
alternative sources to enhance taste, developed good relationships with several exclusive
restaurants and hotels, ensured that customers received orders on time and offering
products with local connections.”
The relationship between them objectives are objective, goals are subjective. Objectives
are based on the goals, and the policies have an influence on a firm’s objectives. Policies
can support goals and objectives, and guide decisions through which company achieve
their objectives and get their goals as well.
2
J.O.C. (Joy of Chocolate) was created in 1999by Suzy Campbell and is based in Stirling. She
found her new business with her laying-off package from Safeway stores where she had been
general manager. The J.O.C. company aim was creating the gourmet chocolates that would be
enhanced with local produce such as heather honey, whisky and locally grown fruit and the goal
is to become known for excellence and innovative products.
The J.O.C. had achieved the dual
objectives of securing sales and developing new products was being met. In this assignment
describe the J.O.C. company relationship between company goals, objectives and policies and
explain how could impact to effective management. Furthermore, main difference between the
formal and informal organisation, the open system theory, describe company stakeholders and
how they influence and interest and an effective control strategy in the J.O.C. company.
, 1. Analyze the relationship between organisationals goals, objectives and
policies and explain their contribution to effective management in the
case study.
An Organization is a group of individuals working together to achieve one or more
objectives. Organizational goals are created in an attempt to achieve a desired state of
profit and success. Goals of organisations having a clear orientation that the members
following, and it will change when conditions change sometime. Goals should be
measurable, quantitative, challenging, realistic, consistent and prioritized.
According to this case study we can identify goals are “she wanted the business to
became known for excellence and innovative products.”
Objectives are more specific and define than the goals. The objectives should be specific,
measurable, attainable, realistic and time-specific. According to the case study objectives
are “create the gourmet chocolates that would be enhanced with local produce such as
heather honey, whisky and locally grown fruit.” And “securing sales and developing new
products was being met”
Policies are these provide a framework of rules or guidance within which management
and staff can make decisions. In the case we can see “Suzy fostered good relationship
with her main suppliers in chocolates and cocoa from the Dominican Republic and ivory
coast. There were two main farmers supplying the raw materials allowing J.O.C. to have
alternative sources to enhance taste, developed good relationships with several exclusive
restaurants and hotels, ensured that customers received orders on time and offering
products with local connections.”
The relationship between them objectives are objective, goals are subjective. Objectives
are based on the goals, and the policies have an influence on a firm’s objectives. Policies
can support goals and objectives, and guide decisions through which company achieve
their objectives and get their goals as well.
2
