Contents
Introduction................................................................................................................................ 2
1. Using a recognized theory, explain the role of the manager. As part of your explanation,
discuss the differences between management and leadership, explaining how effective
management contributes to Caledonia High School successfully meeting its objectives..........3
2. Given the dynamic environment the school is operating in, identify and explain two
leadership styles that could be adopted by Felicity to effectively lead the school through this
challenging time......................................................................................................................... 5
3. Using an appropriate problem-solving model/technique, outline how a decision regarding
the allocation of the additional funding could be made. Justify your choice of
model/technique......................................................................................................................... 7
4..................................................................................................................................................9
a) Identify potential causes of conflict within Caledonia High School. What might the
effects of this conflict be?.......................................................................................................9
b) How can Felicity ensure that Frank and Jill respect her authority and undertake the
tasks she sets them? Explain how this can be done using one strategy from each of the
following categories............................................................................................................... 9
5. Explain the importance of effective time management. Using examples from the case
study, justify the choice of two-time management techniques that could be adopted by
Felicity to ensure that best use is made of her time................................................................. 12
6. Some teachers have complained of feeling stressed. As managers have a duty of care to
protect the health and well-being of their staff members, analyse three actions that Felicity
could take to promote the well-being of her employees. As part of your response, ensure that
you explain the difference between pressure and stress, identifying possible causes and
effects of this............................................................................................................................ 14
7. Effective communication between management and staff is essential. Identify and
discuss at least two communication methods Felicity could use to deal with any differences
and challenges that may arise and which will help to build and maintain positive relationships
between management and staff................................................................................................ 17
Conclusion................................................................................................................................19
References................................................................................................................................ 20
,Introduction
In this report discuss about different concepts of behavioural skills for business. Behavioural
skills training involves a blend of skills needed in interpersonal relationships, productive
emotions, effective time management, leadership styles and engaging attitudes. For any change
in approach to occur, a change in behaviour has to happen. Employees, managers and leaders
with good people’s skills are required to run organizations. The role of human behaviour is an
essential factor in work performance in any organization.
Furthermore, this report describes problem-solving approaches, conflict management,
strategies for ensuring employee respect for organizational authority, stress management and
the impact of stress, as well as effective communication and ways that can be employed in the
workplace.
2
, 1. Using a recognized theory, explain the role of the manager. As part of
your explanation, discuss the differences between management and
leadership, explaining how effective management contributes to
Caledonia High School successfully meeting its objectives.
Role of a manager
Management, is an activity that makes demands on executives similar to those made by team
sports on players -- that is, individuals must have a clear understanding of their own roles and
responsibilities and those of the teammates, as well as an understanding of what everyone,
regardless of his or her position, must do to be successful. Thus, managers who comprehend
both the similarities and differences among management jobs enjoy certain advantages over
those who don't (Kraut et al., 1989).
The essential skills of a manager can be categorized as being,
Leadership -
set priorities
and motivate
team members
Finance - Shoiuld be Communication -
able to understnad should have the
the organization's ability to be a
funds are invested to good
earn a good return communicator
Role of a
manager
Critical Thinker -
should have the Collaboration -
ability to see the Should be able to
'big picture' to support the cross
enhance functional efforts
effectiveness of the
organization
Figure 1 – Role of a manager (Author’s illustartion)
3
Introduction................................................................................................................................ 2
1. Using a recognized theory, explain the role of the manager. As part of your explanation,
discuss the differences between management and leadership, explaining how effective
management contributes to Caledonia High School successfully meeting its objectives..........3
2. Given the dynamic environment the school is operating in, identify and explain two
leadership styles that could be adopted by Felicity to effectively lead the school through this
challenging time......................................................................................................................... 5
3. Using an appropriate problem-solving model/technique, outline how a decision regarding
the allocation of the additional funding could be made. Justify your choice of
model/technique......................................................................................................................... 7
4..................................................................................................................................................9
a) Identify potential causes of conflict within Caledonia High School. What might the
effects of this conflict be?.......................................................................................................9
b) How can Felicity ensure that Frank and Jill respect her authority and undertake the
tasks she sets them? Explain how this can be done using one strategy from each of the
following categories............................................................................................................... 9
5. Explain the importance of effective time management. Using examples from the case
study, justify the choice of two-time management techniques that could be adopted by
Felicity to ensure that best use is made of her time................................................................. 12
6. Some teachers have complained of feeling stressed. As managers have a duty of care to
protect the health and well-being of their staff members, analyse three actions that Felicity
could take to promote the well-being of her employees. As part of your response, ensure that
you explain the difference between pressure and stress, identifying possible causes and
effects of this............................................................................................................................ 14
7. Effective communication between management and staff is essential. Identify and
discuss at least two communication methods Felicity could use to deal with any differences
and challenges that may arise and which will help to build and maintain positive relationships
between management and staff................................................................................................ 17
Conclusion................................................................................................................................19
References................................................................................................................................ 20
,Introduction
In this report discuss about different concepts of behavioural skills for business. Behavioural
skills training involves a blend of skills needed in interpersonal relationships, productive
emotions, effective time management, leadership styles and engaging attitudes. For any change
in approach to occur, a change in behaviour has to happen. Employees, managers and leaders
with good people’s skills are required to run organizations. The role of human behaviour is an
essential factor in work performance in any organization.
Furthermore, this report describes problem-solving approaches, conflict management,
strategies for ensuring employee respect for organizational authority, stress management and
the impact of stress, as well as effective communication and ways that can be employed in the
workplace.
2
, 1. Using a recognized theory, explain the role of the manager. As part of
your explanation, discuss the differences between management and
leadership, explaining how effective management contributes to
Caledonia High School successfully meeting its objectives.
Role of a manager
Management, is an activity that makes demands on executives similar to those made by team
sports on players -- that is, individuals must have a clear understanding of their own roles and
responsibilities and those of the teammates, as well as an understanding of what everyone,
regardless of his or her position, must do to be successful. Thus, managers who comprehend
both the similarities and differences among management jobs enjoy certain advantages over
those who don't (Kraut et al., 1989).
The essential skills of a manager can be categorized as being,
Leadership -
set priorities
and motivate
team members
Finance - Shoiuld be Communication -
able to understnad should have the
the organization's ability to be a
funds are invested to good
earn a good return communicator
Role of a
manager
Critical Thinker -
should have the Collaboration -
ability to see the Should be able to
'big picture' to support the cross
enhance functional efforts
effectiveness of the
organization
Figure 1 – Role of a manager (Author’s illustartion)
3
