knowledge workers - People who spend most of their workday creating, using, and
distributing information.
roles of IS in business - Information systems support an organization's business
processes, operations, decision making, and strategies for competitve advantage.
support of business processes and operations - Using IT to reengineer business
processes to suport e-business operations.
support of business decision making - Using Web-based decision support systems to
support sales managers.
support of strategies for competitive advantage - Using information technology for e-
commerce to gain a strategic advantage over competitors.
information system - A system that uses people, hardware, software, and network
resources to collect, transform, and disseminate information within an organization.
computer-based information system - An information system that uses computers an
their hardware and software.
end users - Anyone who uses an information system or the information it produces.
e-business applications - Applications using the Internet, corporate intranets, and
interorganizational extranets for e-business operations, e-commerce, and enterprise
collaboration.
e-commerce - The buying, selling, marketing, and servicing of products over the Internet
and other networks.
enterprise collaboration systems - Groupware tools to support collaboration among
networked teams.
system - A group of interrelated components with a clearly defined boundary working
together toward the attainment of a common goal.
feedback - Data about a system's performance.
Control - Making adjustments to a system's components so that it operates properly.