P1: The following task is a booklet which staff can
use to help them on rules of customer service
The following training manual includes the rules of good and bad customer service.
Customer service is all about how well an organization meets the needs and
expectations of different types of customers.
Do’s Don’ts
Say hello to every customer Be rude
Help every customer Just stand there ask customers if
they need help
Remember the customer is always Say we can’t help there’s always
right away
Give eye contact Slouch because it shows customers
you don’t care
Listen and stand up straight shows Look bored shows that you’re not
good posture professional
Say thank you to every customer Be aggressive
Smile at all times it shows your Use your phone while working its
welcoming very unprofessional
Dress appropriately to suit your Give one solution give a few
business options
These skills are needed for a good quality customer service it shows you’ve
listening and well experienced and shows off your professional skills.
This shows the staff has goodwill and commitment.
Customers will feel satisfied with your customer service and the customers will
have a sense of trust with the company and the customer would become loyal
by always using the same business.
By having good customer service skills, it improves the business reputation as
well.
use to help them on rules of customer service
The following training manual includes the rules of good and bad customer service.
Customer service is all about how well an organization meets the needs and
expectations of different types of customers.
Do’s Don’ts
Say hello to every customer Be rude
Help every customer Just stand there ask customers if
they need help
Remember the customer is always Say we can’t help there’s always
right away
Give eye contact Slouch because it shows customers
you don’t care
Listen and stand up straight shows Look bored shows that you’re not
good posture professional
Say thank you to every customer Be aggressive
Smile at all times it shows your Use your phone while working its
welcoming very unprofessional
Dress appropriately to suit your Give one solution give a few
business options
These skills are needed for a good quality customer service it shows you’ve
listening and well experienced and shows off your professional skills.
This shows the staff has goodwill and commitment.
Customers will feel satisfied with your customer service and the customers will
have a sense of trust with the company and the customer would become loyal
by always using the same business.
By having good customer service skills, it improves the business reputation as
well.
