The following task P2 I have research two
Businesses and their provided customer service
Customer service: the assistance and advice provided by a company to those people who buy or use its products or services.
In the following task I will be looking at two businesses and the different types of customer service that they provide. I will be
looking brantano and news box.
Types of customer Brantano a footwear shop where I did work News box
service experience
At Brantano walky-talkies are used on a daily bases
to send messages from the shop floor to the
manager in his office. This is a fast way to deal Due to News box being a
with situations. Like I was helping out a customer small shop colleagues talk
Customer service and
and pair of shoes were slightly damaged and the to each other to help our
team work manager reduced the price due to this the customer customers for example I
was very happy. spilt some juice and I told
the staff and they got
At Brantano they have staff announcements which
someone to clean it up.
tells colleagues messages for example needed a pair
of shoes in a size bigger so a staff member at
counter used the speaker to get a staff member to
check in the store room for the size.
At Brantano they have a customer service number which
goes to their call centers and they can deal with online At News box they have
Remote customer inquiries. For example to ask if they can track their order. phone number which you can
service order products in bulk and if
Also Brantano have email services which can be used to get
you have any inquiries.
in touch about changes in store opening and closing times.
At Brantano the face to face customer service At News box staff follow same
Face to face customer
face to face service as most
service is very simple smile, greet, ask if they need
retail shops like greeting the
any help, respond, and have courtesy and say customer helping and saying
thank you. thank you.
If a product is out of stock then a member of If a customer can’t find a
particular item then a member
staff would either order one to the store,
of staff would direct them to the
direct you to a store which has it in stock or place or ask a college to help.
give you information on how to deliver it
online. If a particular item has ran out
Team work customer
on the shelf than a customer will
service ask a member of staff if it’s in
There are members of staff always walking stock then the member of staff
around the store willing to help with things will either say not at the
like shoes size and any enquiries. moment or get a member of
staff to check the stock room
and then put it out on the
shelves.
Businesses and their provided customer service
Customer service: the assistance and advice provided by a company to those people who buy or use its products or services.
In the following task I will be looking at two businesses and the different types of customer service that they provide. I will be
looking brantano and news box.
Types of customer Brantano a footwear shop where I did work News box
service experience
At Brantano walky-talkies are used on a daily bases
to send messages from the shop floor to the
manager in his office. This is a fast way to deal Due to News box being a
with situations. Like I was helping out a customer small shop colleagues talk
Customer service and
and pair of shoes were slightly damaged and the to each other to help our
team work manager reduced the price due to this the customer customers for example I
was very happy. spilt some juice and I told
the staff and they got
At Brantano they have staff announcements which
someone to clean it up.
tells colleagues messages for example needed a pair
of shoes in a size bigger so a staff member at
counter used the speaker to get a staff member to
check in the store room for the size.
At Brantano they have a customer service number which
goes to their call centers and they can deal with online At News box they have
Remote customer inquiries. For example to ask if they can track their order. phone number which you can
service order products in bulk and if
Also Brantano have email services which can be used to get
you have any inquiries.
in touch about changes in store opening and closing times.
At Brantano the face to face customer service At News box staff follow same
Face to face customer
face to face service as most
service is very simple smile, greet, ask if they need
retail shops like greeting the
any help, respond, and have courtesy and say customer helping and saying
thank you. thank you.
If a product is out of stock then a member of If a customer can’t find a
particular item then a member
staff would either order one to the store,
of staff would direct them to the
direct you to a store which has it in stock or place or ask a college to help.
give you information on how to deliver it
online. If a particular item has ran out
Team work customer
on the shelf than a customer will
service ask a member of staff if it’s in
There are members of staff always walking stock then the member of staff
around the store willing to help with things will either say not at the
like shoes size and any enquiries. moment or get a member of
staff to check the stock room
and then put it out on the
shelves.
