ServiceNow Certified System Administration (CSA) Exam
What is a Transform Map in ServiceNow? Correct ~ A map to determine relationships
between fields displaying an Import Set to fields in an existing table
What application is available to all users? Correct ~ Self-Service
How do you change the sort sequence of fields or tasks? Correct ~ Modify the order field
Tables and Fields can be viewed and manipulated where? Correct ~ Record List
Form
Tables and Columns
Where do you change the Smart Filter Condition Builder? Correct ~ Click arrow next to
breadcrumb in list
How do you display the slushbucket? Correct ~ Click List Mechanic gear above check
boxes
What do you call a saved version of a personalized form? Correct ~ A view
How do you apply a saved filter? Correct ~ Click on the table name at the top of a list and
select filter
What displays fields from one record and can be used to edit the record data? Correct ~ A
Form
What are the field status indicators? Correct ~ Light red - required but has a saved value.
Green - Modified field content - need to save.
Red - Required and needs value.
Orange - Read-only
What does a red-dashed line indicate? Correct ~ Invalid data or mis-typed word
What do you click to save changes on a new form and return to the prev viewed page? Correct
~ Submit
What do you click to save changes on an existing record and return to prev form? Correct ~
Update
What do you click on to save changes without leaving the form? Correct ~ Right click form
header and click save
What do you do to save a new record to the db instead of updating the current item? Correct ~
Insert or Insert and stay
, What is a rule that applies to a form to dynamically change form information on the form itself?
Correct ~ UI Policy
What enables admins to set mandatory and read-only state for field? Correct ~ Data Policy
(not used much)
What do you use to put buttons, links and context menu items on forms and lists? Correct ~
UI Actions
What is a control that applies permissions, sends notifications and triggers other processes when
a record is displayed, inserted, updated or deleted or when a table is queried? Correct ~ A
Business Rule
Client script apply only when? Correct ~ When access through the form
Business Rules apply when? Correct ~ Globally
When SHOULDN'T you use client scripts? Correct ~ When you can use UI policies or
Access Control Rules
Client scripts can be executed in four ways. What are they?
onCellEdit/onChange/onLoad/onSubmit Correct ~ onCellEdit
onChange
onLoad
onSubmit
Can plug-ins be removed? Correct ~ No, but they can be disabled
Name three interfaces for viewing and manipulating tables? Correct ~ Record list view
Schema map
Tables and Columns module
What stores structure and relationship definitions? Correct ~ Data Dictionary
What three tables provide Data Dictionary and relationship information? Correct ~
Sys_dictionary
sys_documentation
sys_db-object
How do you establish the sequence for displaying lists? Correct ~ Order field - Best practice
3 digit numbers
What does CI stand for? Correct ~ Configuration Item
What is a Transform Map in ServiceNow? Correct ~ A map to determine relationships
between fields displaying an Import Set to fields in an existing table
What application is available to all users? Correct ~ Self-Service
How do you change the sort sequence of fields or tasks? Correct ~ Modify the order field
Tables and Fields can be viewed and manipulated where? Correct ~ Record List
Form
Tables and Columns
Where do you change the Smart Filter Condition Builder? Correct ~ Click arrow next to
breadcrumb in list
How do you display the slushbucket? Correct ~ Click List Mechanic gear above check
boxes
What do you call a saved version of a personalized form? Correct ~ A view
How do you apply a saved filter? Correct ~ Click on the table name at the top of a list and
select filter
What displays fields from one record and can be used to edit the record data? Correct ~ A
Form
What are the field status indicators? Correct ~ Light red - required but has a saved value.
Green - Modified field content - need to save.
Red - Required and needs value.
Orange - Read-only
What does a red-dashed line indicate? Correct ~ Invalid data or mis-typed word
What do you click to save changes on a new form and return to the prev viewed page? Correct
~ Submit
What do you click to save changes on an existing record and return to prev form? Correct ~
Update
What do you click on to save changes without leaving the form? Correct ~ Right click form
header and click save
What do you do to save a new record to the db instead of updating the current item? Correct ~
Insert or Insert and stay
, What is a rule that applies to a form to dynamically change form information on the form itself?
Correct ~ UI Policy
What enables admins to set mandatory and read-only state for field? Correct ~ Data Policy
(not used much)
What do you use to put buttons, links and context menu items on forms and lists? Correct ~
UI Actions
What is a control that applies permissions, sends notifications and triggers other processes when
a record is displayed, inserted, updated or deleted or when a table is queried? Correct ~ A
Business Rule
Client script apply only when? Correct ~ When access through the form
Business Rules apply when? Correct ~ Globally
When SHOULDN'T you use client scripts? Correct ~ When you can use UI policies or
Access Control Rules
Client scripts can be executed in four ways. What are they?
onCellEdit/onChange/onLoad/onSubmit Correct ~ onCellEdit
onChange
onLoad
onSubmit
Can plug-ins be removed? Correct ~ No, but they can be disabled
Name three interfaces for viewing and manipulating tables? Correct ~ Record list view
Schema map
Tables and Columns module
What stores structure and relationship definitions? Correct ~ Data Dictionary
What three tables provide Data Dictionary and relationship information? Correct ~
Sys_dictionary
sys_documentation
sys_db-object
How do you establish the sequence for displaying lists? Correct ~ Order field - Best practice
3 digit numbers
What does CI stand for? Correct ~ Configuration Item
