1. In an interview, the nurse may find it necessary to take notes
to aid his or her memory later. Which statement is true
regarding note-taking?
A) Note-taking may impede the nurse's observation of the
patient's nonverbal behaviors.
B) Note-taking allows the patient to continue at his or her own
pace as the nurse records what is said.
C) Note-taking allows the nurse to shift attention away from
the patient, resulting in an increased comfort level.
D) Note-taking allows the nurse to break eye contact with the
patient, which may increase his or her level of comfort.
1a
,A) Note-taking may impede the nurse's observation of the
patient's nonverbal behaviors.
Page: 31 Some use of history forms and note-taking may be
unavoidable. But be aware that note-taking during the
interview has disadvantages. It breaks eye contact too often,
and it shifts attention away from the patient, which diminishes
his or her sense of importance. It also may interrupt the
patient's narrative flow, and it impedes the observation of the
patient's nonverbal behavior.
1b
,2. During an interview, the nurse states, "You
mentioned shortness of breath. Tell me more
about that." Which verbal skill is used with this
statement?
A) Reflection
B) Facilitation
C) Direct question
D) Open-ended question
2a
, D) Open-ended question
Page: 32 The open-ended question asks for
narrative information. It states the topic to
be discussed but only in general terms. The
nurse should use it to begin the interview, to
introduce a new section of questions, and
whenever the person introduces a new topic.
2b
to aid his or her memory later. Which statement is true
regarding note-taking?
A) Note-taking may impede the nurse's observation of the
patient's nonverbal behaviors.
B) Note-taking allows the patient to continue at his or her own
pace as the nurse records what is said.
C) Note-taking allows the nurse to shift attention away from
the patient, resulting in an increased comfort level.
D) Note-taking allows the nurse to break eye contact with the
patient, which may increase his or her level of comfort.
1a
,A) Note-taking may impede the nurse's observation of the
patient's nonverbal behaviors.
Page: 31 Some use of history forms and note-taking may be
unavoidable. But be aware that note-taking during the
interview has disadvantages. It breaks eye contact too often,
and it shifts attention away from the patient, which diminishes
his or her sense of importance. It also may interrupt the
patient's narrative flow, and it impedes the observation of the
patient's nonverbal behavior.
1b
,2. During an interview, the nurse states, "You
mentioned shortness of breath. Tell me more
about that." Which verbal skill is used with this
statement?
A) Reflection
B) Facilitation
C) Direct question
D) Open-ended question
2a
, D) Open-ended question
Page: 32 The open-ended question asks for
narrative information. It states the topic to
be discussed but only in general terms. The
nurse should use it to begin the interview, to
introduce a new section of questions, and
whenever the person introduces a new topic.
2b
