Educating for Excellence
Assessment Submission Sheet
Course BSB51918 Diploma of Leadership and Management
Unit Code BSBMGT517
Unit Name Manage operational plan
Assessor
Name
Student Name
Student ID
Date Due
Please read and sign this assessment coversheet and submit it together with your
assessment to your
Assessor by the due date.
Student Declaration
• I declare that the work submitted is my own, and has not been copied or
plagiarised from any person or source.
• I have read the Plagiarism Policy and Assessment Appeal and Reassessment
Policy in the Student Handbook and I understand all the rules and guidelines for
undertaking assessments.
• I understand that by typing my full name in the student field this is equivalent to
a hand-written signature.
• I give permission for my assessment material to be used for continuous improvement
purposes.
Student Date
Signature Submitted
Assessor Use Only
Assessment Items Result
Task 1 Case study S NS
Task 2 Portfolio S NS
Task 3 Report S NS
Final Result for this unit C NYC
Assessor Declaration: I declare that I have
Student Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
been assessed in this unit, and I have
assessment with this student, and I have
been advised of my result. I am also
provided appropriate feedback
aware of my appeal rights.
Signature Signature
Date
AIC-UP- BSBMGT517 –V3.0 Page 1 of 50
, Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW
2000 Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide
SA 5000 Hobart Campus: Ground Floor, 116 Murray St, Hobart
TAS 7000
Educating for Excellence Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: Website: www.aic.edu.au
Assessor Marking and Feedback Form
Satisfactory
Assessment Task Yes No Comments
Task 1
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Task 2
Question 1
Question 2
Task 3
Question 1
Question 2
Question 3
Question 4
Question 5
Assessor’s Final Comments
AIC-UP- BSBMGT517 –V3.0 Page 2 of 50
, Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW
2000 Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide
SA 5000 Hobart Campus: Ground Floor, 116 Murray St, Hobart
TAS 7000
Educating for Excellence Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: Website: www.aic.edu.au
Task 1
Assessment Instructions
This is an individual assessment. You are required to demonstrate skills and knowledge
required to develop operational plans in consultation with key stakeholders.
If you need help understanding any questions, ask your assessor to explain.
Procedure
In response to a simulated business scenario, you will research resource requirements
and develop (or amend) an operational plan in consultation with relevant stakeholders.
As a part of the development of your plan, you will set performance indicators, plan for
contingencies, and obtain approval in accordance with organisational requirements.
Read the BBQfun scenario information provided in Appendix 1 and the BBQfun
simulated business documentation provided by your assessor. Submit a portfolio of
your implementation documents as outlined in the specifications below. Keep copies
of your work for use in Assessment Tasks 2 and 3 and for your own records.
1. Write a brief summary of the BBQfun operational environment that includes:
a. an outline of the legislative and regulatory context that is relevant to
BBQfun’s operational plan
b. an outline of the BBQfun policies and procedures that directly relate to the
operational plan
c. an explanation of the role of an operational plan in achieving the
successful implementation of the e-commerce strategy
d. a discussion of your intention to either develop a new operational plan for
BBQfun, or to amend the existing operational plan; support your discussion
with reference to different methods and models for developing operational
plans – such as methods for setting goals, outlining actions, identifying risk
and monitoring performance.
2. Research resource requirements for implementation of e-commerce strategy and
develop an action plan for the implementation of the e-commerce strategy. In
your plan include:
a. physical resourcing (all major steps for resourcing, including procurement
of different types of resources, but not to the detail of including all
procurement steps for each resource type) and human resourcing (all
major steps, e.g. recruiting, training, communication)
b. timelines and milestones for implementing the e-commerce strategy
c. consultation and communication (ensure all affected staff are informed and
engagement is encouraged for all stakeholders).
An example action plan template is provided in Appendix 2.
Ensure plans adhere to organisational requirements set out in the scenario and in
relevant policies and procedures.
3. Develop performance indicators for operational and financial targets and amend
or develop existing operational plans to include KPIs and financial targets related
to e-commerce strategy.
AIC-UP- BSBMGT517–V3.0 3 of350 50
PagePage
of
, Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW
2000 Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide
SA 5000 Hobart Campus: Ground Floor, 116 Murray St, Hobart
TAS 7000
Educating for Excellence Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
4. Develop a balanced scorecard for an e-commerce customer service
Email: Website: www.aic.edu.au
representative including three KPIs and associated targets.
AIC-UP- BSBMGT517–V3.0 4 of350 50
PagePage
of
Assessment Submission Sheet
Course BSB51918 Diploma of Leadership and Management
Unit Code BSBMGT517
Unit Name Manage operational plan
Assessor
Name
Student Name
Student ID
Date Due
Please read and sign this assessment coversheet and submit it together with your
assessment to your
Assessor by the due date.
Student Declaration
• I declare that the work submitted is my own, and has not been copied or
plagiarised from any person or source.
• I have read the Plagiarism Policy and Assessment Appeal and Reassessment
Policy in the Student Handbook and I understand all the rules and guidelines for
undertaking assessments.
• I understand that by typing my full name in the student field this is equivalent to
a hand-written signature.
• I give permission for my assessment material to be used for continuous improvement
purposes.
Student Date
Signature Submitted
Assessor Use Only
Assessment Items Result
Task 1 Case study S NS
Task 2 Portfolio S NS
Task 3 Report S NS
Final Result for this unit C NYC
Assessor Declaration: I declare that I have
Student Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
been assessed in this unit, and I have
assessment with this student, and I have
been advised of my result. I am also
provided appropriate feedback
aware of my appeal rights.
Signature Signature
Date
AIC-UP- BSBMGT517 –V3.0 Page 1 of 50
, Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW
2000 Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide
SA 5000 Hobart Campus: Ground Floor, 116 Murray St, Hobart
TAS 7000
Educating for Excellence Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: Website: www.aic.edu.au
Assessor Marking and Feedback Form
Satisfactory
Assessment Task Yes No Comments
Task 1
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Task 2
Question 1
Question 2
Task 3
Question 1
Question 2
Question 3
Question 4
Question 5
Assessor’s Final Comments
AIC-UP- BSBMGT517 –V3.0 Page 2 of 50
, Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW
2000 Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide
SA 5000 Hobart Campus: Ground Floor, 116 Murray St, Hobart
TAS 7000
Educating for Excellence Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: Website: www.aic.edu.au
Task 1
Assessment Instructions
This is an individual assessment. You are required to demonstrate skills and knowledge
required to develop operational plans in consultation with key stakeholders.
If you need help understanding any questions, ask your assessor to explain.
Procedure
In response to a simulated business scenario, you will research resource requirements
and develop (or amend) an operational plan in consultation with relevant stakeholders.
As a part of the development of your plan, you will set performance indicators, plan for
contingencies, and obtain approval in accordance with organisational requirements.
Read the BBQfun scenario information provided in Appendix 1 and the BBQfun
simulated business documentation provided by your assessor. Submit a portfolio of
your implementation documents as outlined in the specifications below. Keep copies
of your work for use in Assessment Tasks 2 and 3 and for your own records.
1. Write a brief summary of the BBQfun operational environment that includes:
a. an outline of the legislative and regulatory context that is relevant to
BBQfun’s operational plan
b. an outline of the BBQfun policies and procedures that directly relate to the
operational plan
c. an explanation of the role of an operational plan in achieving the
successful implementation of the e-commerce strategy
d. a discussion of your intention to either develop a new operational plan for
BBQfun, or to amend the existing operational plan; support your discussion
with reference to different methods and models for developing operational
plans – such as methods for setting goals, outlining actions, identifying risk
and monitoring performance.
2. Research resource requirements for implementation of e-commerce strategy and
develop an action plan for the implementation of the e-commerce strategy. In
your plan include:
a. physical resourcing (all major steps for resourcing, including procurement
of different types of resources, but not to the detail of including all
procurement steps for each resource type) and human resourcing (all
major steps, e.g. recruiting, training, communication)
b. timelines and milestones for implementing the e-commerce strategy
c. consultation and communication (ensure all affected staff are informed and
engagement is encouraged for all stakeholders).
An example action plan template is provided in Appendix 2.
Ensure plans adhere to organisational requirements set out in the scenario and in
relevant policies and procedures.
3. Develop performance indicators for operational and financial targets and amend
or develop existing operational plans to include KPIs and financial targets related
to e-commerce strategy.
AIC-UP- BSBMGT517–V3.0 3 of350 50
PagePage
of
, Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW
2000 Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide
SA 5000 Hobart Campus: Ground Floor, 116 Murray St, Hobart
TAS 7000
Educating for Excellence Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
4. Develop a balanced scorecard for an e-commerce customer service
Email: Website: www.aic.edu.au
representative including three KPIs and associated targets.
AIC-UP- BSBMGT517–V3.0 4 of350 50
PagePage
of
