Certified System Administrator Exam (CSA) Questions
And Answers Latest Test
(T/F) ACL evaluates condition/script and roles Correct Answer: True
If prefix of incident needs to be changed, where should you refer? Correct Answer: Number
Maintenance Table
Which of the following is possible via an inbound action?
A) Schedule a job
B) Sends an email notification
C) Modifying existing records
D) All of the above Correct Answer: B) Sends an email notification
_________ Is an Elevated Privileges. Correct Answer: Session
As an end user, which modules of service catalog do you see?
A) My requests
B) Requested Items
C) My approvals
D) None Correct Answer: A & B) My Requests & Requested Items
Which setting allows the user to view knowledge articles without logging in?
A) ESS Role
B) Public Setting
C) View All Setting
D) View all Role Correct Answer: A) ESS Role
ACL is part of which security?
A) Physical Security
B) Compliance Security
C) Contextual Security
D) None of the above Correct Answer: Contextual Security
Jelly scripting is used in which of the following?
A) UI Macros
B) Content Management System
C) UI Policies Correct Answer: A & B) UI Macros & Content Management System
What are the variables that you can add when you create a catalog item?
A) Slush bucket, Multiple choice
B) Additional category, Single line text
C) Multi-line text, Choice list, Checkbox
,D) Multiple choice, Multi-line text, Choice list, Checkbox Correct Answer: D) Multiple choice, Multi-line
text, Choice list, Checkbox
What are the workflow stages?
A) Waiting for approval
B) Fulfillment
C) Delivery
D) Completed Correct Answer: A, B, C, & D) Waiting for approval, Fulfillment, Delivery, & Completed
Tables and Fields can be viewed and manipulated where?
A) Record List
B) Form
C) Tables and Columns
D) All of the above Correct Answer: D) All of the above
If a request is rejected what happens?
A) Notification is sent and sets the status to cancelled
B) Notification is sent and sets the status to Not Approved Correct Answer: A) Notification is sent and
sets the status to cancelled
Contextual Security-Question on hierarchy
A) Generic to all
B) Generic to specific Correct Answer: B) Generic to specific
How do you change the color of the instance?
A) Using Navigation Menu under Content Management
B) Using Navigation Menu under Application
C) Under Content Management, Instance color marking
D) None of the above Correct Answer: A) Using Navigation Menu under Content Management
Where can we use 'variable_pool'?
A) Workflow Activities
B) UI Policies
C) UI Scripts Correct Answer: A) Workflow Activities
(T/F) Coalescing on a field (or set of fields) means the field will be used as a regular/general key
Correct Answer: False
Filters are defined with the following attributes in ServiceNow
A) Field name, Operator, and Values
B) Field name, Variables, and Values
C) Variables, Operator, and Values
D) Operands, Operator, and Values Correct Answer: A) Field name, operator, and values
, Kb articles are referred in which modules?
A) Service Catalog
B) News
C) Incident
D) Request Correct Answer: B) News
Schedule Jobs can be captured in Update Sets
A) True
B) False
C) We can migrate that only through export and import xml
D) Both 'b' and 'c' Correct Answer: A) True
Purpose of order guide - An order guide gives customers an easy way to order multiple related items
as a single request, it uses:
I. A single initial screen, where the customer fills in some initial information.
II. A set of selected catalog items based on conditions derived from the initial information.
A) Only I
B) Only II
C) Both I and II
D) Neither I nor II Correct Answer: C) Both I and II
If a notification has a template attached and the subject is filled out on the notification, then on the
email getting fired, what will happen?
A) Subject from the template will be used
B) Subject from the notification will be used
C) Subject field will be left blank
D) None of the above Correct Answer: B) Subject from the notification will be used
What do you mean by SaaS?
A) Software as a Solution
B) Software as a Service
C) Software as a Security
D) None Correct Answer: B) Software as a Service
SLAs include actions that can be triggered when during the lifecycle?
A) User defined time
B) Anytime Correct Answer: B) Anytime
CI is:
A) Tangible
B) Intangible
And Answers Latest Test
(T/F) ACL evaluates condition/script and roles Correct Answer: True
If prefix of incident needs to be changed, where should you refer? Correct Answer: Number
Maintenance Table
Which of the following is possible via an inbound action?
A) Schedule a job
B) Sends an email notification
C) Modifying existing records
D) All of the above Correct Answer: B) Sends an email notification
_________ Is an Elevated Privileges. Correct Answer: Session
As an end user, which modules of service catalog do you see?
A) My requests
B) Requested Items
C) My approvals
D) None Correct Answer: A & B) My Requests & Requested Items
Which setting allows the user to view knowledge articles without logging in?
A) ESS Role
B) Public Setting
C) View All Setting
D) View all Role Correct Answer: A) ESS Role
ACL is part of which security?
A) Physical Security
B) Compliance Security
C) Contextual Security
D) None of the above Correct Answer: Contextual Security
Jelly scripting is used in which of the following?
A) UI Macros
B) Content Management System
C) UI Policies Correct Answer: A & B) UI Macros & Content Management System
What are the variables that you can add when you create a catalog item?
A) Slush bucket, Multiple choice
B) Additional category, Single line text
C) Multi-line text, Choice list, Checkbox
,D) Multiple choice, Multi-line text, Choice list, Checkbox Correct Answer: D) Multiple choice, Multi-line
text, Choice list, Checkbox
What are the workflow stages?
A) Waiting for approval
B) Fulfillment
C) Delivery
D) Completed Correct Answer: A, B, C, & D) Waiting for approval, Fulfillment, Delivery, & Completed
Tables and Fields can be viewed and manipulated where?
A) Record List
B) Form
C) Tables and Columns
D) All of the above Correct Answer: D) All of the above
If a request is rejected what happens?
A) Notification is sent and sets the status to cancelled
B) Notification is sent and sets the status to Not Approved Correct Answer: A) Notification is sent and
sets the status to cancelled
Contextual Security-Question on hierarchy
A) Generic to all
B) Generic to specific Correct Answer: B) Generic to specific
How do you change the color of the instance?
A) Using Navigation Menu under Content Management
B) Using Navigation Menu under Application
C) Under Content Management, Instance color marking
D) None of the above Correct Answer: A) Using Navigation Menu under Content Management
Where can we use 'variable_pool'?
A) Workflow Activities
B) UI Policies
C) UI Scripts Correct Answer: A) Workflow Activities
(T/F) Coalescing on a field (or set of fields) means the field will be used as a regular/general key
Correct Answer: False
Filters are defined with the following attributes in ServiceNow
A) Field name, Operator, and Values
B) Field name, Variables, and Values
C) Variables, Operator, and Values
D) Operands, Operator, and Values Correct Answer: A) Field name, operator, and values
, Kb articles are referred in which modules?
A) Service Catalog
B) News
C) Incident
D) Request Correct Answer: B) News
Schedule Jobs can be captured in Update Sets
A) True
B) False
C) We can migrate that only through export and import xml
D) Both 'b' and 'c' Correct Answer: A) True
Purpose of order guide - An order guide gives customers an easy way to order multiple related items
as a single request, it uses:
I. A single initial screen, where the customer fills in some initial information.
II. A set of selected catalog items based on conditions derived from the initial information.
A) Only I
B) Only II
C) Both I and II
D) Neither I nor II Correct Answer: C) Both I and II
If a notification has a template attached and the subject is filled out on the notification, then on the
email getting fired, what will happen?
A) Subject from the template will be used
B) Subject from the notification will be used
C) Subject field will be left blank
D) None of the above Correct Answer: B) Subject from the notification will be used
What do you mean by SaaS?
A) Software as a Solution
B) Software as a Service
C) Software as a Security
D) None Correct Answer: B) Software as a Service
SLAs include actions that can be triggered when during the lifecycle?
A) User defined time
B) Anytime Correct Answer: B) Anytime
CI is:
A) Tangible
B) Intangible
