Microsoft's ____ is one of the major Web-based development environments.
A) WebSphere
B) .NET
C) NetSphere
D) .WEB - B
A user ____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which
has been configured in a specific manner to enhance user productivity.
A) application
B) configuration
C) interface
D) interpolation - A
Web-based software usually requires additional layers, called ____, to communicate with existing
software and legacy systems.
A) freeware
B) shareware
C) middleware
D) public domain software - C
Oracle Corporation offers a service called ____, which provides e-business applications on a fixed
fee basis.
A) WebSphere
B) .NET
C) Business Process Outsourcing
D) Oracle On Demand - D
The software that a company's IT department makes, builds, and develops is called ____ software.
A) in-house
B) internal
C) external
D) indexed - A
A ____ measures the time a package takes to process a certain number of transactions.
A) newsgroup
B) parameter
C) benchmark
D) default - C
A(n) ____ is a firm that delivers a software application, or access to an application, by charging a
usage or subscription fee.
,A) ASP
B) OSP
C) ISP
D) USP - A
When companies acquire Web-based software as a(n) ____, they can limit in-house involvement to a
minimum.
A) product
B) value-add
C) service
D) outsource - C
Some industry leaders predict that ____ computing will offer an overall online software and data
environment supported by supercomputer technology.
A) interpolated
B) mainframe
C) outsourced
D) cloud - D
A firm that offers outsourcing solutions is called a ____ provider.
A) subscription
B) software
C) service
D) resource - C
Buyers can customize a software package by ____.
A) negotiating directly with the software vendor to make enhancements to meet the buyer's needs by
paying for the changes
B) purchasing a basic package that vendors will customize to suit the buyer's needs
C) purchasing the software and making their own modifications, if this is permissible under the terms
of the software license
D) all of the above - D
____ is the transfer of information systems development, operation, or maintenance to an outside
firm that provides these services, for a fee, on a temporary or long-term basis.
A) Outsourcing
B) Commission
C) Subscription
D) External provision - A
Building an application in a ____ environment can offer greater benefits, and sometimes greater
risks, compared to a traditional environment.
A) GUI
, B) Web-based
C) cloud
D) multinational - B
When planning a slide presentation to management at the end of the systems analysis phase,
systems analysts should keep all of the following suggestions in mind EXCEPT ____.
A) summarize the primary viable alternatives
B) ignore time for discussion and questions and answers
C) explain why the evaluation and selection team chose the recommended alternative
D) obtain a final decision or agree on a timetable for the next step in the process - B
A ____ is a document that describes a company, lists the IT services or products needed, and
specifies the features required.
A) request for quotation (RFQ)
B) net present value (NPV)
C) request for proposal (RFP)
D) return on investment (ROI) - C
When determining outsourcing fees, a ____ uses a set fee based on a specified level of service and
user support.
A) fixed fee model
B) usage model
C) subscription model
D) transaction model - A
Companies that develop software for sale are called software ____.
A) VARs
B) resellers
C) vendors
D) packages - C
Gartner, Inc. predicts that by 2015 SaaS revenue will grow to ____.
A) $7.1 billion
B) $8.6 billion
C) $14.5 billion
D) $22.1 billion - D
A(n) ____ model is an outsourcing fee model that charges a variable fee based on the volume of
transactions or operations performed by the application.
A) method
B) administrative
C) transaction
D) interpolated - C