Essentials of MIS Final
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers
the question.
21) The six important business objectives of information technology are new products,
services, and business models; customer and supplier intimacy; survival; competitive advantage;
operational excellence; and
A) improved flexibility.
B) improved decision
C)making. improved business practices.
D) improved
efficiency. Answer: B
22) Dell Computer's use of information systems to improve efficiency and implement
"mass customization" techniques to maintain consistent profitability and an industry lead
illustrates which business objective?
A) improved flexibility
B) improved business practices
C) competitive
D) survival Answer: C
23) The use of information systems because of necessity describes the business objective of
A)
B) improved business practices.
C) competitive advantage.
D) improved flexibility. Answer: A
24) Which of the following choices may lead to competitive advantage: (1) new
products, services, and business models; (2) charging less for superior products; (3)
responding to customers in real time?
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1, 2, and 3 Answer: D
25) Verizon's implementation of a Web-based digital dashboard to provide managers
with real-time information such as customer complaints is an example of
A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier
intimacy. Answer: B
26) The move of retail banking to use ATMs after Citibank unveiled its first ATMs
illustrates the use of information systems to achieve which business objective?
A) improved efficiency
B) customer and supplier
intimacy C) survival
D) competitive
advantage Answer: C
27) The three activities in an information system that produce the information
organizations use to control operations are
A) information retrieval, research, and analysis.
B) input, output, and feedback.
, Essentials of MIS Final
C) input, processing, and output.
D) data analysis, processing, and feedback. Answer: C
28) Order data for baseball tickets and bar code data are
examples of A) raw input.
B) raw output.
C) customer and product data.
D) sales
information. Answer: A
29) The average number of tickets sold daily online is an example of
A) input.
B) raw data.
C) meaningful information.
D) feedback. Answer: C
30) Output
A) is feedback that has been processed to create meaningful information.
B) is information that is returned to appropriate members of the organization to help
them evaluate the input stage.
C) transfers data to the people who will use it or to the activities for which it will be used.
D) transfers processed information to the people who will use it or to the activities for
which it will be used.
Answer: D
31) Converting raw data into a more meaningful form is called
A) capturing
.
B) processin
g.
C) organizing.
D) feedbac
k.
Answer: B
32) An example of raw data from a national chain of automobile stores would be
A) an average of 13 Toyotas are sold daily in Kentucky.
B) 30 percent increase in Toyota RAV 4 sales during September
in Kentucky. C) 1 Toyota RAV4 sold March 3, 2008 in Louisville,
Kentucky.
D) all of the above. Answer: C
, Essentials of MIS Final
33) The field that deals with behavioral issues as well as technical issues surrounding the
development, use, and impact of information systems used by managers and employees in the
firm is called
A) information systems literacy.
B) information systems
architecture. C) management
information systems.
D) information technology infrastructure. Answer: C
34) In a hierarchical organization, the upper levels consist of
A) managerial and professional employees.
B) managerial, professional, and technical employees.
C) professional and operational employees.
D) managerial, professional, and operational employees. Answer: B
35) Which of the following business objectives best describes the strategy behind the use of
technology in the new Yankee Stadium?
A) competitive advantage
B) improved decision
making C) new products and
services
D)
survival
Answer: C
36) The fundamental set of assumptions, values, and ways of doing things that has been
accepted by most of a company's members is called its
A) culture.
B) environment.
C) atmosphere.
D) value
s.
Answer: A
37) Thomas Friedman's declaration that the world was now "flat" meant that
A) the Internet has reduced the economic advantages of developed countries.
B) globalization is starting to offer less advantage to large corporations.
C) the global economy is increasingly commanded by fewer and larger corporations.
D) global capitalism is homogenizing culture and business practices throughout the world. Answe
A
38) Data management technology consists of the
A) physical hardware and media used by an organization for storing data.
B) detailed, preprogrammed instructions that control and coordinate the computer
hardware components in an information system.
C) software governing the organization of data on physical storage media.
D) hardware and software used to transfer data.
Answer: C Explanation:
, Essentials of MIS Final
39) The hardware and software used to transfer data in an organization is called
A) data management technology.
B) networking and data management technology.
C) data and telecommunications technology.
D) networking and telecommunications technology. Answer: D
40) Networking and telecommunications technologies, along with computer hardware,
software, data management technology, and the people required to run and manage
them, constitute an organization's
A) data management environment.
B) networked
environment. C) IT
infrastructure.
D) information
system. Answer: C
41) An example of a business using information systems to create new products and services is
A) Wal-Mart's RetailLink system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod. Answer: D
42) An example of a business using information systems to attain operational
excellence is A) Wal-Mart's RetailLink system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s
iPod. Answer: A
43) An example of a business using information systems for customer and supplier intimacy is
A) Wal-Mart's RetailLink system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod. Answer: B
44) Maintaining the organization's financial records is a central purpose of which main business function?
A) manufacturing and
accounting B) finance and
accounting
C) sales and manufacturing
D) finance and sales Answer: B
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers
the question.
21) The six important business objectives of information technology are new products,
services, and business models; customer and supplier intimacy; survival; competitive advantage;
operational excellence; and
A) improved flexibility.
B) improved decision
C)making. improved business practices.
D) improved
efficiency. Answer: B
22) Dell Computer's use of information systems to improve efficiency and implement
"mass customization" techniques to maintain consistent profitability and an industry lead
illustrates which business objective?
A) improved flexibility
B) improved business practices
C) competitive
D) survival Answer: C
23) The use of information systems because of necessity describes the business objective of
A)
B) improved business practices.
C) competitive advantage.
D) improved flexibility. Answer: A
24) Which of the following choices may lead to competitive advantage: (1) new
products, services, and business models; (2) charging less for superior products; (3)
responding to customers in real time?
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1, 2, and 3 Answer: D
25) Verizon's implementation of a Web-based digital dashboard to provide managers
with real-time information such as customer complaints is an example of
A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier
intimacy. Answer: B
26) The move of retail banking to use ATMs after Citibank unveiled its first ATMs
illustrates the use of information systems to achieve which business objective?
A) improved efficiency
B) customer and supplier
intimacy C) survival
D) competitive
advantage Answer: C
27) The three activities in an information system that produce the information
organizations use to control operations are
A) information retrieval, research, and analysis.
B) input, output, and feedback.
, Essentials of MIS Final
C) input, processing, and output.
D) data analysis, processing, and feedback. Answer: C
28) Order data for baseball tickets and bar code data are
examples of A) raw input.
B) raw output.
C) customer and product data.
D) sales
information. Answer: A
29) The average number of tickets sold daily online is an example of
A) input.
B) raw data.
C) meaningful information.
D) feedback. Answer: C
30) Output
A) is feedback that has been processed to create meaningful information.
B) is information that is returned to appropriate members of the organization to help
them evaluate the input stage.
C) transfers data to the people who will use it or to the activities for which it will be used.
D) transfers processed information to the people who will use it or to the activities for
which it will be used.
Answer: D
31) Converting raw data into a more meaningful form is called
A) capturing
.
B) processin
g.
C) organizing.
D) feedbac
k.
Answer: B
32) An example of raw data from a national chain of automobile stores would be
A) an average of 13 Toyotas are sold daily in Kentucky.
B) 30 percent increase in Toyota RAV 4 sales during September
in Kentucky. C) 1 Toyota RAV4 sold March 3, 2008 in Louisville,
Kentucky.
D) all of the above. Answer: C
, Essentials of MIS Final
33) The field that deals with behavioral issues as well as technical issues surrounding the
development, use, and impact of information systems used by managers and employees in the
firm is called
A) information systems literacy.
B) information systems
architecture. C) management
information systems.
D) information technology infrastructure. Answer: C
34) In a hierarchical organization, the upper levels consist of
A) managerial and professional employees.
B) managerial, professional, and technical employees.
C) professional and operational employees.
D) managerial, professional, and operational employees. Answer: B
35) Which of the following business objectives best describes the strategy behind the use of
technology in the new Yankee Stadium?
A) competitive advantage
B) improved decision
making C) new products and
services
D)
survival
Answer: C
36) The fundamental set of assumptions, values, and ways of doing things that has been
accepted by most of a company's members is called its
A) culture.
B) environment.
C) atmosphere.
D) value
s.
Answer: A
37) Thomas Friedman's declaration that the world was now "flat" meant that
A) the Internet has reduced the economic advantages of developed countries.
B) globalization is starting to offer less advantage to large corporations.
C) the global economy is increasingly commanded by fewer and larger corporations.
D) global capitalism is homogenizing culture and business practices throughout the world. Answe
A
38) Data management technology consists of the
A) physical hardware and media used by an organization for storing data.
B) detailed, preprogrammed instructions that control and coordinate the computer
hardware components in an information system.
C) software governing the organization of data on physical storage media.
D) hardware and software used to transfer data.
Answer: C Explanation:
, Essentials of MIS Final
39) The hardware and software used to transfer data in an organization is called
A) data management technology.
B) networking and data management technology.
C) data and telecommunications technology.
D) networking and telecommunications technology. Answer: D
40) Networking and telecommunications technologies, along with computer hardware,
software, data management technology, and the people required to run and manage
them, constitute an organization's
A) data management environment.
B) networked
environment. C) IT
infrastructure.
D) information
system. Answer: C
41) An example of a business using information systems to create new products and services is
A) Wal-Mart's RetailLink system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod. Answer: D
42) An example of a business using information systems to attain operational
excellence is A) Wal-Mart's RetailLink system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s
iPod. Answer: A
43) An example of a business using information systems for customer and supplier intimacy is
A) Wal-Mart's RetailLink system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod. Answer: B
44) Maintaining the organization's financial records is a central purpose of which main business function?
A) manufacturing and
accounting B) finance and
accounting
C) sales and manufacturing
D) finance and sales Answer: B
