Department of Entrepreneurship,
Supply Chain, Transport, Tourism &
Logistics Management
Supply chain management
Semester module
MNP2602/MO001/4/2017
Department of Entrepreneurship, Supply Chain,
Transport, Tourism & Logistics Management
,© 2016 University of South Africa
All rights reserved
Printed and published by the
University of South Africa
Muckleneuk, Pretoria
MNP2602/MO001/4/2017
60166452
Shutterstock.com images used
IMPORTANT INFORMATION:
Please activate your myUnisa and myLife emails addresses and ensure that you have regular access to the
myUnisa module site, MNP2602/17/S1 OR MNP2602/17/S2, depending on which semester you have
registered for, as well as your group site.
Note: Since this is an online module, your module is available on myUnisa. However, in order to support you
with your studies, you will also receive certain study material in printed format.
, MNP2602/MO001/4/2017
Contents
Dear Student iv
LEARNING UNIT 0 1
TOPIC 1: SUPPLY CHAIN MANAGEMENT: AN OVERVIEW 17
LEARNING UNIT 1: Introduction to supply chain management 18
TOPIC 2: ISSUES IN SUPPLY CHAIN MANAGEMENT 29
LEARNING UNIT 2: Purchasing management 30
LEARNING UNIT 3: Management 46
LEARNING UNIT 4: Strategic sourcing for successful supplier relationship
management 56
TOPIC 3: DISTRIBUSTION ISSUES IN SUPPLY CHAIN MANAGEMENT 67
LEARNING UNIT 5: Customer relationship management 68
TOPIC 4: SUSTAINING A COMPETITIVE ADVANTAGE 77
LEARNING UNIT 6: Process integration 78
LEARNING UNIT 7: Sustaining a competitive advantage` 87
iii
, Dear student
This document provides insight into the information presented on myUnisa, the University’s
official online learning management system. If at all possible, we would like to encourage you to
set up your myLife account at https://my.unisa.ac.za/portal and join the online learning
environment.
myLife
Figure 1: myUnisa portal
This document also includes the following information:
• the welcome message on the home page pv
• outcomes and assessment criteria p vii
• learning units p5
Information intended to help you start your online studies is available in different places
(including this document) such as the Unisa brochures, YouTube videos AND under Learning
units > “Things to know before commencing with your studies” > “Getting started with my
studies on myUnisa”. To ensure that you do not miss vital information, go to the relevant section
after you have read the welcome message below.
Before commencing your studies, familiarise yourself with myUnisa and how it functions.
We look forward to witnessing your progress at a personal and professional level during the
year and wish you a prosperous and fruitful year of study with us.
Your lecturer
Ms Alicia Weber
Module lecturer: MNP2602
iv
Supply Chain, Transport, Tourism &
Logistics Management
Supply chain management
Semester module
MNP2602/MO001/4/2017
Department of Entrepreneurship, Supply Chain,
Transport, Tourism & Logistics Management
,© 2016 University of South Africa
All rights reserved
Printed and published by the
University of South Africa
Muckleneuk, Pretoria
MNP2602/MO001/4/2017
60166452
Shutterstock.com images used
IMPORTANT INFORMATION:
Please activate your myUnisa and myLife emails addresses and ensure that you have regular access to the
myUnisa module site, MNP2602/17/S1 OR MNP2602/17/S2, depending on which semester you have
registered for, as well as your group site.
Note: Since this is an online module, your module is available on myUnisa. However, in order to support you
with your studies, you will also receive certain study material in printed format.
, MNP2602/MO001/4/2017
Contents
Dear Student iv
LEARNING UNIT 0 1
TOPIC 1: SUPPLY CHAIN MANAGEMENT: AN OVERVIEW 17
LEARNING UNIT 1: Introduction to supply chain management 18
TOPIC 2: ISSUES IN SUPPLY CHAIN MANAGEMENT 29
LEARNING UNIT 2: Purchasing management 30
LEARNING UNIT 3: Management 46
LEARNING UNIT 4: Strategic sourcing for successful supplier relationship
management 56
TOPIC 3: DISTRIBUSTION ISSUES IN SUPPLY CHAIN MANAGEMENT 67
LEARNING UNIT 5: Customer relationship management 68
TOPIC 4: SUSTAINING A COMPETITIVE ADVANTAGE 77
LEARNING UNIT 6: Process integration 78
LEARNING UNIT 7: Sustaining a competitive advantage` 87
iii
, Dear student
This document provides insight into the information presented on myUnisa, the University’s
official online learning management system. If at all possible, we would like to encourage you to
set up your myLife account at https://my.unisa.ac.za/portal and join the online learning
environment.
myLife
Figure 1: myUnisa portal
This document also includes the following information:
• the welcome message on the home page pv
• outcomes and assessment criteria p vii
• learning units p5
Information intended to help you start your online studies is available in different places
(including this document) such as the Unisa brochures, YouTube videos AND under Learning
units > “Things to know before commencing with your studies” > “Getting started with my
studies on myUnisa”. To ensure that you do not miss vital information, go to the relevant section
after you have read the welcome message below.
Before commencing your studies, familiarise yourself with myUnisa and how it functions.
We look forward to witnessing your progress at a personal and professional level during the
year and wish you a prosperous and fruitful year of study with us.
Your lecturer
Ms Alicia Weber
Module lecturer: MNP2602
iv
