The medical assistant is trying to print copies of patients records but is having trouble getting the
documents to print. he has ruled out problems with the paper supply, printer cartridges and paper jams.
The medical assistant should then check to determine if the Correct Answer: Correct printer is set as the
default.
The medical assistant is entering the patient's chief complaint into the medical record, Which of the
following is a correct chief complaint entry in the medical record? Correct Answer: "the patient states: i
have a headache with sinus pressure"
When collecting a stool specimen from an adult, which of the following information should the medical
assistant explain to the patient in order to collect a good specimen? Correct Answer: urinate before
collecting the specimen
the medical assistant needs to send a letter to a patient dismissing her from the practice. Which of the
following types of letter should be sent to the patient? Correct Answer: Certified
Which of the following are considered mandatory documentation as per OSHA regulations for health
care Facilities? Correct Answer: MSDS, Proof of hazardous waste destruction, exposure of control plan
Which of the following should the insurance and coding specialist use if a patient diagnosis fails to
return to the office? Correct Answer: Physician's suspected diagnosis
The physician has ordered the patient to receive a 20mg Vitamin B12 injection IM. The Vitamin B-12
comes in a vial with a concentration of 10 Mg/1cc (ml). The medical assistant should administer how
many cc (ml) to the patient? Correct Answer: 2
Method of scheduling patients with similar appointment on a specific day or block of time is called
Correct Answer: cluster scheduling
a medical assistant was ordered by a physician to obtain a blood specimen on a patient who has had a
mastectomy. Which of the following is the appropriate action to take? Correct Answer: Draw the
example from the arm opposite the mastectomy
A physician assistant asks the medical assistant to send a patient's medical information to the patient's
PCP immediately. Which of the following should the medical assistant do to meet the PA's request?
Correct Answer: prepare a fax cover sheet to send SOAP notes.
A patient that does not look the medical assistant in the ye while speaking is most likely demonstrating
Correct Answer: A culture difference
When answering the office phone, the medical assistant should Correct Answer: Wait for a response
before putting a caller on hold.
, a patient has come to the office with suspected pertussis. Which of the following actions should the
medical assistant take? Correct Answer: wear a facemask, wear a gown and gloves, immediately place
the patient in an exam room with a closed door.
which of the following patients should the medical assistant attend first? Correct Answer: asthma attack
when instructing a patient on the proper technique for using a metered dose inhaler, after shaking the
inhaler and holding it upright the medical assistant should then have the patient Correct Answer: inhale
the medication slowly and hold her breath for 10 seconds
which of the following are acceptable when documenting a correction into the patient's medical record?
Correct Answer: begin the corrected entry with correction or late entry, and reason...draw a single line
through error, sign and date the entry.
a medical assistant is administering oxygen via a nasal cannula. A repeat pulse oximetry reading is lower
than the initial reading. The likely reason for this discrepancy is that the Correct Answer: pressure gauge
on the tank is reading at baseline zero
when collecting blood from a patient with an elevated temperature, which of the following cellular
components of the complete blood cell count without differential should return back with abnormal
results? Correct Answer: Leukocytes
which of the following is used to record patient financial transactions in a paper system? Correct
Answer: Ledger card
Which of the following sub-sections of the CPT book contains the culture test for a yeast infection?
Correct Answer: microbiology
which of the following is the proper means to decontaminate forceps used for an invasive procedure?
Correct Answer: autoclave
A busy, multi-provider practice has a high number of patients requesting same day or walk-in
appointments during a flu outbreak along with the previously scheduled patients. Which of the following
is the best scheduling option for the medical assistant to implement? Correct Answer: Cluster
scheduling
which of the following routes of medication is appropriate for oral administration? Correct Answer: SL
which of the following should the medical assistant have when scheduling patients for an outpatient
procedure? Correct Answer: diagnosis, physician's name, procedure
when building a matrix for one provider that has two office locations, which of the following should be
considered? Correct Answer: patient insurance type, patient needs, provider travel time between
offices.
which of the following is within the scope of practice for a medical assistant? Correct Answer: assisting a
patient into a wheelchair for transport if he has a suspected leg fracture