HP Service Basics Exam(Completed)2022

You are trying to locate a part number for warranty replacement of a faulty component. Which part number should you use? Select the correct response. Spare part number Which HP communication is designated for HP internal and authorized service partner use only? Select the correct response. Service Advisory 00:33 01:26 You are at a customer site repairing an HP workstation. What should you do before installing a replacement part? Validate the issue to confirm that the original part is faulty. You are replacing a hard drive in a customer's computer. Which resource should you use to locate the most recent spare part number? Select the correct response. HP Part Surfer Which information can a customer find on the service label of their HP Z8 Workstation? (Select three.) The memory load order for the second processor. The types of problems indicated by the Diagnostic LED and audio codes. The types and sizes of supported memory DIMMs. What is the HP Channel Services Network? Select the correct response. Support website for Authorized Service Personnel You are replacing a part that has a laser-etched service label, but the replacement part does not have the laser etching. What can you do to make sure the customer does not lose the servicing information? (Select two.) If the unit has a spare paper service label, place it on the replacement part. Take a picture of the label on the original part for the customer to keep with the unit. You are replacing memory on a customer's computer and need to find the correct part number for supported memory. Which resources provide this information? (Select two.) HP Part Surfer Channel Services Network Which statement is correct about the Feature Byte and Build ID? Select the correct response. They must be programmed into DMI after replacing a system board. All HP business computers provide ID numbers on one or more service tags that contain information necessary to support and service the system. Match each type of ID to its correct label. Drag an item in the right column to the corresponding item in the left column. Let the cursor hover over an item to see its full text. SKU Number - Service label Serial Number - Service label Feature Byte - Flexbuild label Build ID - Flexbuild label Product Name - Service label You are replacing a part on an HP tablet PC and are unfamiliar with this specific model. Which resource provides you with video instruction? Select the correct response. WISE A customer spilled coffee on an HP notebook that has an extended warranty. The notebook fails to boot and requires several new parts. How does this situation affect the warranty? Select the correct response. The warranty is not affected if it includes coverage for accidental damage. What must you do when replacing a spare base enclosure on an HP notebook that has a laser etched service label? Select the correct response. Place the spare service label on the new base enclosure.