Test-Bank-for-Fundamentals-of-Human-Resource-Management,-2nd-
Edition-Gary-Dessler
Fundamentals of Human Resource Management, 2e (Dessler)
Chapter 1 Managing Human Resources Today
1) The basic functions of management include all of the following EXCEPT .
A) staffing
B) planning
C) organizing
D) outsourcing
Answer: D
Explanation: D) The five basic functions of the management process include planning, organizing,
staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it is not
one of the primary management functions.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
2) How is L.L. Bean most likely able to attract high-quality employees?
A) requiring annual performance reviews
B) providing training through simulators
C) offering a supportive environment
D) offshoring most clerical jobs
Answer: C
Explanation: C) L.L. Bean offers a supportive, outdoors-oriented working environment, competitive
pay, and a full range of benefits. Instead of offshoring jobs abroad, the company keeps its jobs close to
the town where Leon Leonwood Bean started his company almost 100 years ago. Most firms require
performance reviews, but it is the supportive working environment that allows the firm to attract an
excellent staff.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 2
Skill: Application
3) A manager is best described as a person who is responsible for .
A) teaching new employees basic skills
B) accomplishing the organization's goals
C) communicating with stockholders
D) delegating authority to subordinates
Answer: B
Explanation: B) A manager is someone who is responsible for accomplishing the organization's goals,
and who does so by managing the efforts of the organization's people. Most writers agree that managing
involves performing five basic functions: planning, organizing, staffing, leading, and controlling.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
,Test-Bank-for-Fundamentals-of-Human-Resource-Management,-2nd-
Edition-Gary-Dessler
4) Which individual in an organization is responsible for accomplishing the organization's goals by
planning, organizing, staffing, leading, and controlling personnel?
A) manager
B) generalist
C) marketer
D) entrepreneur
Answer: A
Explanation: A) The manager is the person responsible for accomplishing an organization's goals by
planning, organizing, staffing, leading, and controlling the efforts of the organization's people. An
entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs are defined
as individuals who start their own businesses.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Application
5) Which of the following involves the five functions of planning, organizing, staffing, leading, and
controlling?
A) strategic management
B) adaptability screening
C) succession planning
D) management process
Answer: D
Explanation: D) The management process includes five basic functions planning, organizing,
staffing, leading, and controlling. Strategic management refers to the process of identifying and
executing the organization's mission by matching its capabilities with the demands of its environment.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
6) Which basic function of management includes developing rules and procedures?
A) planning
B) organizing
C) leading
D) staffing
Answer: A
Explanation: A) Planning, organizing, staffing, leading, and controlling are the five functions of
management. The planning function involves establishing goals and standards; developing rules and
procedures; and developing plans and forecasts.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
,Test-Bank-for-Fundamentals-of-Human-Resource-Management,-2nd-
Edition-Gary-Dessler
7) Which basic function of management involves maintaining employee morale and motivating
subordinates?
A) planning
B) leading
C) organizing
D) developing
Answer: B
Explanation: B) Planning, organizing, staffing, leading, and controlling are the five functions of
management. The leading function involves getting others to accomplish a task, maintaining morale, and
motivating subordinates.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
8) What specific activities listed below are part of the planning function?
A) giving each subordinate a specific task
B) training and developing employees
C) developing rules and procedures
D) establishing quality standards
Answer: C
Explanation: C) The planning function of management involves establishing goals and standards;
developing rules and procedures; and developing plans and forecasts. The other functions of
management are organizing, staffing, leading, and controlling.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
9) Celeste spends most of her time at work establishing goals for her staff of fifty employees and
developing procedures for various tasks. In which function of the management process does Celeste
spend most of her time?
A) planning
B) organizing
C) motivating
D) staffing
Answer: A
Explanation: A) The planning function of the management process requires managers to establish goals
and standards, develop rules and procedures, and develop plans and forecast. Leading involves
motivating staff, while controlling requires a manager to set standards, such as sales quotas. Assigning
tasks to employees is an aspect of the organizing function.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Application
, Test-Bank-for-Fundamentals-of-Human-Resource-Management,-2nd-
Edition-Gary-Dessler
10) John primarily spends his time giving tasks to subordinates and establishing departments. He is
performing what function of management?
A) leading
B) planning
C) organizing
D) controlling
Answer: C
Explanation: C) The organizing function of management involves giving each subordinate a specific
task; establishing departments; delegating authority to subordinates; establishing channels of authority
and communication; and coordinating the work of subordinates. Leading, planning, and controlling are
other activities in the management process.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Application
11) Which function of the management process includes delegating authority to subordinates and
establishing channels of communication?
A) organizing
B) motivating
C) leading
D) staffing
Answer: A
Explanation: A) The organizing function of the management process includes delegating authority to
subordinates and establishing channels of communication. The organizing function also includes
establishing departments and coordinating the work of subordinates.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
12) Zachary, a sales manager with a commercial real estate firm, uses sales quotas to assess the
performance of his staff members, and he then develops strategies for corrective action. Which function
of the management process is Zachary most likely performing?
A) planning
B) staffing
C) controlling
D) organizing
Answer: C
Explanation: C) Setting standards such as sales quotas, quality standards, or production levels are
activities involved in the control function of the management process. Checking to see how actual
performance compares with these standards and taking corrective action as needed are additional control
functions.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Application
Edition-Gary-Dessler
Fundamentals of Human Resource Management, 2e (Dessler)
Chapter 1 Managing Human Resources Today
1) The basic functions of management include all of the following EXCEPT .
A) staffing
B) planning
C) organizing
D) outsourcing
Answer: D
Explanation: D) The five basic functions of the management process include planning, organizing,
staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it is not
one of the primary management functions.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
2) How is L.L. Bean most likely able to attract high-quality employees?
A) requiring annual performance reviews
B) providing training through simulators
C) offering a supportive environment
D) offshoring most clerical jobs
Answer: C
Explanation: C) L.L. Bean offers a supportive, outdoors-oriented working environment, competitive
pay, and a full range of benefits. Instead of offshoring jobs abroad, the company keeps its jobs close to
the town where Leon Leonwood Bean started his company almost 100 years ago. Most firms require
performance reviews, but it is the supportive working environment that allows the firm to attract an
excellent staff.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 2
Skill: Application
3) A manager is best described as a person who is responsible for .
A) teaching new employees basic skills
B) accomplishing the organization's goals
C) communicating with stockholders
D) delegating authority to subordinates
Answer: B
Explanation: B) A manager is someone who is responsible for accomplishing the organization's goals,
and who does so by managing the efforts of the organization's people. Most writers agree that managing
involves performing five basic functions: planning, organizing, staffing, leading, and controlling.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
,Test-Bank-for-Fundamentals-of-Human-Resource-Management,-2nd-
Edition-Gary-Dessler
4) Which individual in an organization is responsible for accomplishing the organization's goals by
planning, organizing, staffing, leading, and controlling personnel?
A) manager
B) generalist
C) marketer
D) entrepreneur
Answer: A
Explanation: A) The manager is the person responsible for accomplishing an organization's goals by
planning, organizing, staffing, leading, and controlling the efforts of the organization's people. An
entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs are defined
as individuals who start their own businesses.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Application
5) Which of the following involves the five functions of planning, organizing, staffing, leading, and
controlling?
A) strategic management
B) adaptability screening
C) succession planning
D) management process
Answer: D
Explanation: D) The management process includes five basic functions planning, organizing,
staffing, leading, and controlling. Strategic management refers to the process of identifying and
executing the organization's mission by matching its capabilities with the demands of its environment.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
6) Which basic function of management includes developing rules and procedures?
A) planning
B) organizing
C) leading
D) staffing
Answer: A
Explanation: A) Planning, organizing, staffing, leading, and controlling are the five functions of
management. The planning function involves establishing goals and standards; developing rules and
procedures; and developing plans and forecasts.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
,Test-Bank-for-Fundamentals-of-Human-Resource-Management,-2nd-
Edition-Gary-Dessler
7) Which basic function of management involves maintaining employee morale and motivating
subordinates?
A) planning
B) leading
C) organizing
D) developing
Answer: B
Explanation: B) Planning, organizing, staffing, leading, and controlling are the five functions of
management. The leading function involves getting others to accomplish a task, maintaining morale, and
motivating subordinates.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
8) What specific activities listed below are part of the planning function?
A) giving each subordinate a specific task
B) training and developing employees
C) developing rules and procedures
D) establishing quality standards
Answer: C
Explanation: C) The planning function of management involves establishing goals and standards;
developing rules and procedures; and developing plans and forecasts. The other functions of
management are organizing, staffing, leading, and controlling.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
9) Celeste spends most of her time at work establishing goals for her staff of fifty employees and
developing procedures for various tasks. In which function of the management process does Celeste
spend most of her time?
A) planning
B) organizing
C) motivating
D) staffing
Answer: A
Explanation: A) The planning function of the management process requires managers to establish goals
and standards, develop rules and procedures, and develop plans and forecast. Leading involves
motivating staff, while controlling requires a manager to set standards, such as sales quotas. Assigning
tasks to employees is an aspect of the organizing function.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Application
, Test-Bank-for-Fundamentals-of-Human-Resource-Management,-2nd-
Edition-Gary-Dessler
10) John primarily spends his time giving tasks to subordinates and establishing departments. He is
performing what function of management?
A) leading
B) planning
C) organizing
D) controlling
Answer: C
Explanation: C) The organizing function of management involves giving each subordinate a specific
task; establishing departments; delegating authority to subordinates; establishing channels of authority
and communication; and coordinating the work of subordinates. Leading, planning, and controlling are
other activities in the management process.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Application
11) Which function of the management process includes delegating authority to subordinates and
establishing channels of communication?
A) organizing
B) motivating
C) leading
D) staffing
Answer: A
Explanation: A) The organizing function of the management process includes delegating authority to
subordinates and establishing channels of communication. The organizing function also includes
establishing departments and coordinating the work of subordinates.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
12) Zachary, a sales manager with a commercial real estate firm, uses sales quotas to assess the
performance of his staff members, and he then develops strategies for corrective action. Which function
of the management process is Zachary most likely performing?
A) planning
B) staffing
C) controlling
D) organizing
Answer: C
Explanation: C) Setting standards such as sales quotas, quality standards, or production levels are
activities involved in the control function of the management process. Checking to see how actual
performance compares with these standards and taking corrective action as needed are additional control
functions.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Application
