Universal Health Coverage Ethics & Compliance
(UHC) Ethics & Compliance
(2022) Solved Questions and Answers
1. What type of events must an agent report to United Healthcare?
Only the marketing/sales events, both formal and informal.
2. While using LEAN to complete an enrollment application with a consumer,
Agent Jeff learns the consumer does not have an email address. What should Jeff
do?
Leave any field requesting a consumer email address blank.
3. Which election period occurs from October 15 to December 7?
Annual Election Period (AEP)
4. Which of the following materials is an agent NOT permitted to display and/or
distribute at a marketing/sales event?
5 dollar gift cards to an in-network pharmacy.
5. You have scheduled an appointment and obtained a Scope of Appointment
(SOA) form to discuss Medicare Advantage Plans with a consumer. When you
arrive at the appointment, a friend of the consumer who is Medicare-eligible is
present to hear your presentation. What should you do?
Before you can start the appointment with both consumers, ask the consumer's friend
to complete an SOA.
6. Which describes the purpose of educational events?
, Educational events provide objective information about the Medicare program
and/or health improvement and wellness.
7. How should agent Erin respond when consumer Mrs. Rose notices that the
presented MA Plan has a Star Rating of 2 stars?
Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.
8. When does Permission to Contact for Medicare Advantage and/or Prescription
Drug Plans expire?
Once contact is made or 9 months from the date the consumer provided permission
(e.g., consumer signature date on BRC) or 90 days if on federal do not call list,
whichever comes first.
9. Consumer Gary gives his friend's telephone number and email address to agent
Bethany. What should Bethany do?
Bethany may accept the information, but must observe permission to contact and
unsolicited contact guidelines, which will limit her to using postal mail to contact
Bethany's friend.
10. John has Power of Attorney to act on behalf of his mother. What does that mean
when it comes to his mother enrolling in a Medicare Advantage Plan?
John may sign the Enrollment Application and must be able to provide
documentation upon request by the Plan that indicates his authority under state law
to enroll his mother.
11. In which of the following situations can telephonic contact be made with a
Medicare eligible consumer?
When the consumer consented to be contacted for sales activities, subsequent
telephonic contact has not yet occurred, and the permission has not yet expired.
12. To sign an enrollment application on behalf of a consumer, what authority must
the individual have?
(UHC) Ethics & Compliance
(2022) Solved Questions and Answers
1. What type of events must an agent report to United Healthcare?
Only the marketing/sales events, both formal and informal.
2. While using LEAN to complete an enrollment application with a consumer,
Agent Jeff learns the consumer does not have an email address. What should Jeff
do?
Leave any field requesting a consumer email address blank.
3. Which election period occurs from October 15 to December 7?
Annual Election Period (AEP)
4. Which of the following materials is an agent NOT permitted to display and/or
distribute at a marketing/sales event?
5 dollar gift cards to an in-network pharmacy.
5. You have scheduled an appointment and obtained a Scope of Appointment
(SOA) form to discuss Medicare Advantage Plans with a consumer. When you
arrive at the appointment, a friend of the consumer who is Medicare-eligible is
present to hear your presentation. What should you do?
Before you can start the appointment with both consumers, ask the consumer's friend
to complete an SOA.
6. Which describes the purpose of educational events?
, Educational events provide objective information about the Medicare program
and/or health improvement and wellness.
7. How should agent Erin respond when consumer Mrs. Rose notices that the
presented MA Plan has a Star Rating of 2 stars?
Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.
8. When does Permission to Contact for Medicare Advantage and/or Prescription
Drug Plans expire?
Once contact is made or 9 months from the date the consumer provided permission
(e.g., consumer signature date on BRC) or 90 days if on federal do not call list,
whichever comes first.
9. Consumer Gary gives his friend's telephone number and email address to agent
Bethany. What should Bethany do?
Bethany may accept the information, but must observe permission to contact and
unsolicited contact guidelines, which will limit her to using postal mail to contact
Bethany's friend.
10. John has Power of Attorney to act on behalf of his mother. What does that mean
when it comes to his mother enrolling in a Medicare Advantage Plan?
John may sign the Enrollment Application and must be able to provide
documentation upon request by the Plan that indicates his authority under state law
to enroll his mother.
11. In which of the following situations can telephonic contact be made with a
Medicare eligible consumer?
When the consumer consented to be contacted for sales activities, subsequent
telephonic contact has not yet occurred, and the permission has not yet expired.
12. To sign an enrollment application on behalf of a consumer, what authority must
the individual have?
