infosys interview questions-all
what is an import set - Answer A tool used to import data from various data sources,
and map that data into ServiceNow tables.
what are the different parts of the service portfolio - Answer service pipeline, service
catalogue, and retired services. past(retired) present(catalogue) and future(pipeline)
collection of services offered by a provider.
what is the major difference between ITIL V3 and ITIL V4 - Answer ITIL v3 describes a
flow of activities along with the information about suggested roles, metrics, and other
process-related information. ITIL V4 practices are the capabilities that can be performed
as an organization.
what are the 5 parts of Service Operation - Answer event, incident, request, problem,
access
UI Policy - Answer An alternative to client scripts. It can be used to set a field as
mandatory, read-only and visible on a form. You can also use UI policy for dynamically
changing a field on a form.
how do you create a new role in ServiceNow - Answer User Administration > Role >
New
which roles are used by knowledge management - Answer Knowledge,
Knowledge_admin, admin
What is a BSM map - Answer Business Service Map graphically displays the CIs that
support a business and indicates status of those items
What is a dictionary override - Answer Allows a child table field to have a different value
or behavior than the parent table.
What does coalesce mean - Answer using the field as a unique key during imports. if a
match is found the existing record will be updated from the import. if not then a new
record will be created in the DB.
What is a schema map - Answer A graphical representation of table relationships
what is the (*) and (none) conditions for an ACL - Answer .none would mean the ACL
rules apply to the whole table and its records. (.*) applys the rule to the fields without a
table.field rule.
, What are some typical activities for developing code and moving it to production -
Answer Capture development in update sets, move it from DEV to QA, to PROD
What is a client Script - Answer Execute on the browser side. makes "real-time"
changes to the appearance of the UI. ex: OnLoad, OnSubmit, OnChange, and
OnCellEdit.
What is an ACL in ServiceNow - Answer (Access Control List) contains all instance's
access control rules. admin role can override ACL's and pass all role checks.
What is a glide record - Answer It is a way to interact with the ServiceNow DB from a
script E.X. myObj.addQuery('field_name','operator','value');
Is change management part of ITSM - Answer Yes it is and it provides the checks &
balances to ensure changes to the environment are undergoing proper planning and
approval prior to implementation.
What is the difference between Agile and Scrum - Answer Agile is a methodology or
mindset for conducting projects in an iterative way so your customers realize value
quickly. Scrum is a way to run an Agile project where teams work in sprints and have
daily standups.
How do you remove or add a user from the user table - Answer Through user
administration and through using Active Directory integrations.
What is a Mid Server - Answer A Mid Server acts as a bridge that exchanges
information and carries out commands between your internal network devices like
servers and your ServiceNow instance in the cloud.
What is agile development - Answer A software development methodology that delivers
functionality in rapid iterations, measured in weeks, requiring frequent communication,
development, testing, and delivery.
What is an OLA - Answer (Operational Level Agreement) which is an internal
agreement within an organization that the service provider defines to internal users.
What are the stages of the ITIL lifecycle - Answer Service Strategy, Service Design,
Service Transition, Service Operation, Continual Service Improvement.
Release and Deployment management are part of which phase - Answer Service
Transition(rd)
What is the difference between utility and warranty - Answer Utility is what the service
does. Warranty is how well it does it.
what is an import set - Answer A tool used to import data from various data sources,
and map that data into ServiceNow tables.
what are the different parts of the service portfolio - Answer service pipeline, service
catalogue, and retired services. past(retired) present(catalogue) and future(pipeline)
collection of services offered by a provider.
what is the major difference between ITIL V3 and ITIL V4 - Answer ITIL v3 describes a
flow of activities along with the information about suggested roles, metrics, and other
process-related information. ITIL V4 practices are the capabilities that can be performed
as an organization.
what are the 5 parts of Service Operation - Answer event, incident, request, problem,
access
UI Policy - Answer An alternative to client scripts. It can be used to set a field as
mandatory, read-only and visible on a form. You can also use UI policy for dynamically
changing a field on a form.
how do you create a new role in ServiceNow - Answer User Administration > Role >
New
which roles are used by knowledge management - Answer Knowledge,
Knowledge_admin, admin
What is a BSM map - Answer Business Service Map graphically displays the CIs that
support a business and indicates status of those items
What is a dictionary override - Answer Allows a child table field to have a different value
or behavior than the parent table.
What does coalesce mean - Answer using the field as a unique key during imports. if a
match is found the existing record will be updated from the import. if not then a new
record will be created in the DB.
What is a schema map - Answer A graphical representation of table relationships
what is the (*) and (none) conditions for an ACL - Answer .none would mean the ACL
rules apply to the whole table and its records. (.*) applys the rule to the fields without a
table.field rule.
, What are some typical activities for developing code and moving it to production -
Answer Capture development in update sets, move it from DEV to QA, to PROD
What is a client Script - Answer Execute on the browser side. makes "real-time"
changes to the appearance of the UI. ex: OnLoad, OnSubmit, OnChange, and
OnCellEdit.
What is an ACL in ServiceNow - Answer (Access Control List) contains all instance's
access control rules. admin role can override ACL's and pass all role checks.
What is a glide record - Answer It is a way to interact with the ServiceNow DB from a
script E.X. myObj.addQuery('field_name','operator','value');
Is change management part of ITSM - Answer Yes it is and it provides the checks &
balances to ensure changes to the environment are undergoing proper planning and
approval prior to implementation.
What is the difference between Agile and Scrum - Answer Agile is a methodology or
mindset for conducting projects in an iterative way so your customers realize value
quickly. Scrum is a way to run an Agile project where teams work in sprints and have
daily standups.
How do you remove or add a user from the user table - Answer Through user
administration and through using Active Directory integrations.
What is a Mid Server - Answer A Mid Server acts as a bridge that exchanges
information and carries out commands between your internal network devices like
servers and your ServiceNow instance in the cloud.
What is agile development - Answer A software development methodology that delivers
functionality in rapid iterations, measured in weeks, requiring frequent communication,
development, testing, and delivery.
What is an OLA - Answer (Operational Level Agreement) which is an internal
agreement within an organization that the service provider defines to internal users.
What are the stages of the ITIL lifecycle - Answer Service Strategy, Service Design,
Service Transition, Service Operation, Continual Service Improvement.
Release and Deployment management are part of which phase - Answer Service
Transition(rd)
What is the difference between utility and warranty - Answer Utility is what the service
does. Warranty is how well it does it.
