ARCADIA GROUP 1
ARCADIA GROUP
by (Name)
The Name of the Class (Course)
Professor (Tutor)
The Name of the School (University)
The City and State where it is located
The Date
, ARCADIA GROUP 2
It is normal for businesses to go through hardships, especially if the company operates a
lot of stores in different areas of the world. In this case, even though the numbers might prove to
be positive, taking into account the profit that the business is making as a whole, there are, at
times some of the stores that account for the negative figures shown in the company as a whole.
Due to this, it is upon the administration of the company to make the necessary changes that
would guarantee that all the stores are making the required profit that would propel the company
to the desired direction in terms of profits. They can, therefore, by exploring different aspects of
the stores in question and design proper strategies to make sure that the companies improve even
though the process could be gradual at times. In this context, this paper will focus on the Acardia
group, which is a leading fashion retailer in the U.K. and operates more than 2500 high street
stores and outlets across the U.K., U.S, and Ireland. The Acardia group functions mostly as retail
with physical stores in which people could shop and also operates as an online Sales business
owned by the Green family and led by Sir Philip Green. However, the company has been having
some problems in different dimensions of the company, which has resulted in the closure of a
number of outlets and, if not solved, could lead to the closure of many outlets on a global basis.
However, this work will explore the dimension of poor customer service quality in the stores in
the southeast region
The background information about this is that customer service quality in the southeast
region has been quite low, which has brought about a lot of negative effects not only for the
business in the area but also for the company as a whole. This is because poor customer service
tends to discourage clients from continued use of the stores and, as such, contribute to the losses
recorded by the company. Moreover, the stores receive a monthly benchmark score based on the
feedback from the customers who complete a survey and also an assessment from a mystery
ARCADIA GROUP
by (Name)
The Name of the Class (Course)
Professor (Tutor)
The Name of the School (University)
The City and State where it is located
The Date
, ARCADIA GROUP 2
It is normal for businesses to go through hardships, especially if the company operates a
lot of stores in different areas of the world. In this case, even though the numbers might prove to
be positive, taking into account the profit that the business is making as a whole, there are, at
times some of the stores that account for the negative figures shown in the company as a whole.
Due to this, it is upon the administration of the company to make the necessary changes that
would guarantee that all the stores are making the required profit that would propel the company
to the desired direction in terms of profits. They can, therefore, by exploring different aspects of
the stores in question and design proper strategies to make sure that the companies improve even
though the process could be gradual at times. In this context, this paper will focus on the Acardia
group, which is a leading fashion retailer in the U.K. and operates more than 2500 high street
stores and outlets across the U.K., U.S, and Ireland. The Acardia group functions mostly as retail
with physical stores in which people could shop and also operates as an online Sales business
owned by the Green family and led by Sir Philip Green. However, the company has been having
some problems in different dimensions of the company, which has resulted in the closure of a
number of outlets and, if not solved, could lead to the closure of many outlets on a global basis.
However, this work will explore the dimension of poor customer service quality in the stores in
the southeast region
The background information about this is that customer service quality in the southeast
region has been quite low, which has brought about a lot of negative effects not only for the
business in the area but also for the company as a whole. This is because poor customer service
tends to discourage clients from continued use of the stores and, as such, contribute to the losses
recorded by the company. Moreover, the stores receive a monthly benchmark score based on the
feedback from the customers who complete a survey and also an assessment from a mystery
