MANAGEMENT MISC|RUTGERS UNIVERSITY

MANAGEMENT MISC|RUTGERS UNIVERSITY 1. Leadership is best defined as: c. inspiring people to accomplish goals through support and confidence building. 2. A medical-surgical unit reports higher rates of patient satisfaction coupled with high rates of staff satisfaction and productivity. Which of the following is attributed to the data? a. Effective leadership 3. A staff registered nurse (RN) is leading a multidisciplinary clinical pathway team in the development of care for patients with total knee replacement. Which of the following statements would exemplify leadership behaviors in a clinical pathway team meeting? b. “Our pharmacist has provided some excellent pain control literature.” 4. Which of the following is true of management activities? b. Management is focused on task accomplishment. 5. During a staff meeting, a group of RNs has complained that medications are not arriving to the unit in a timely manner. The nurse manager suggests that the group resolve this issue through the development and work of a multidisciplinary team led by one of these RNs. This scenario demonstrates: b. empowerment. 6. A nurse is caring for an elderly patient who was admitted after sustaining a fall at home. When creating a care plan for the patient, she requests that the doctor order a home health visit to assess for home safety and medication compliance. In addition, the nurse is concerned about the nutrition of the patient and requests a dietitian evaluation. The nurse is demonstrating which of the following leadership skills? c. Care coordination 7. Interpersonal communication and the ability to apply are two critical skills every nurse needs to enhance professional practice. d. problem solving 8. Good leaders need to be able to demonstrate an intuitive skill of empathy and expressiveness when dealing with others in the workplace. This requires sensitivity and awareness of the emotions and moods of others and is known as: a. social awareness. 9. The manager of the emergency department in a large hospital focuses on customer service, exudes the nursing code of ethics, and sees his or her job as an occupation with a lifetime commitment. This is a concept known as: c. professionalism. 10. are vital to good leaders because they are able to take the vision of the leader and achieve the determined goals. d. Followers 11. The best leadership style for unfavorable conditions is: b. task-oriented structure. 12. Nursing management is defined as: d. the coordination and integration of nursing resources by applying the management process to accomplish nursing care and service goals and objectives. 13. A nursing unit has demonstrated lower patient satisfaction scores during the last quarter. The manager of the unit has formed a small team to set long- and short-term goals for the unit with action plans to increase patient satisfaction. This is an example of which management process? a. Planning 14. A nursing unit has discovered a series of medication errors with regards to a particular computerized physician order set and the calculation within the order. The unit manager has a theory on changes that should be made within the order to decrease the confusion for nursing staff. However, the nurse manager realizes that changes would need to be made with pharmacy input as well as other nursing units within the facility and the multi-hospital system. Which of the following management theories is exemplified when the nurse manager considers the impact of change on the organization as a whole? b. Systems theory 15. The role of the is to provide leadership and direction for all aspects of nursing care. c. nurse executive 16. The postoperative patient with anterior cervical laminectomy is complaining of tightness in his throat. His voice is raspy. The staff nurse asks the unit secretary to page Dr. Julio stat. This is an example of leadership. a. authoritarian 17. A quality improvement team is working to enhance teamwork among the staff in a newly developed Alzheimer’s program. Which of the following statements would be an expected behavior that illustrates quantum leadership? b. “How would you describe an ideal collaborative practice environment?” 18. A nursing executive is leading a multidisciplinary team of professionals who have worked well together on prior initiatives. Which of the following leadership styles might work best in this situation? b. Democratic MULTIPLE RESPONSE