MSSC CLA Exam Terms
Audit - ANSWERAn objective comparison of actions to policies and plans.
Automated Guided Vehicle (AGV) System - ANSWERA transportation network that automatically routes
one or more material handling devices, such as carts or pallet trucks, and positions them at
predetermined destinations without operator intervention.
Bar code - ANSWERA series of alternating bars and spaces printed or stamped on parts, containers,
labels, or other media, representing encoded information that can be read by electronic readers.
Cross-functional team - ANSWERA set of individuals from various departments assigned to a specific task
such as implementing new computer software.
Cross-training - ANSWERProviding training or experience in several different areas (e.g. training an
employee on several machines).
Customer relationship management (CRM) - ANSWERA marketing philosophy based on putting the
customer first. The collection and analysis of information designed for sales and marketing decision
support (as contrasted to enterprise resources planning information) to understand and support existing
and potential customer needs.
Container Security Initiative (CSI) - ANSWERA program of the U.S. government which seeks to ensure
that containers entering the country's ports are scanned and deemed safe before departing their
country of origin.
Customs-Trade Partnership Against Terrorism
, (C-TPAT) - ANSWERA voluntary system established by the U.S. Bureau of Customs and Border Protection
with the primary goal of creating and environment of close cooperation between U.S. importers, carriers
and international exporters to the United States.
Corrective maintenance - ANSWERThe maintenance required to restore an item to a satisfactory
condition.
Counterbalance - ANSWERWhen the weight of a lift truck offsets the weight of the load it carries.
Cross-docking - ANSWERThe process of moving items directly from an incoming trailer or container to an
outgoing trailer or container with little or no storage time in between.
Distribution centers - ANSWERA warehouse with finished goods and/or service items.
Dock board - ANSWERA board or plate used to bridge the gap between a dock and trailer opening that
allows people or equipment.
Ergonomics - ANSWERApproach to job design that focuses on the interactions between human operator
and such traditional environmental elements as atmospheric contaminants, heat light, sound, and all
tools and equipment.
Material handling - ANSWERThe movement of items from one point to another inside a facility or
between facilities.
Near miss - ANSWERA safety incident in which an accident does not occur, but came close to occurring.
External audit - ANSWERAn audit conducted by a third party (another company or department).
Audit - ANSWERAn objective comparison of actions to policies and plans.
Automated Guided Vehicle (AGV) System - ANSWERA transportation network that automatically routes
one or more material handling devices, such as carts or pallet trucks, and positions them at
predetermined destinations without operator intervention.
Bar code - ANSWERA series of alternating bars and spaces printed or stamped on parts, containers,
labels, or other media, representing encoded information that can be read by electronic readers.
Cross-functional team - ANSWERA set of individuals from various departments assigned to a specific task
such as implementing new computer software.
Cross-training - ANSWERProviding training or experience in several different areas (e.g. training an
employee on several machines).
Customer relationship management (CRM) - ANSWERA marketing philosophy based on putting the
customer first. The collection and analysis of information designed for sales and marketing decision
support (as contrasted to enterprise resources planning information) to understand and support existing
and potential customer needs.
Container Security Initiative (CSI) - ANSWERA program of the U.S. government which seeks to ensure
that containers entering the country's ports are scanned and deemed safe before departing their
country of origin.
Customs-Trade Partnership Against Terrorism
, (C-TPAT) - ANSWERA voluntary system established by the U.S. Bureau of Customs and Border Protection
with the primary goal of creating and environment of close cooperation between U.S. importers, carriers
and international exporters to the United States.
Corrective maintenance - ANSWERThe maintenance required to restore an item to a satisfactory
condition.
Counterbalance - ANSWERWhen the weight of a lift truck offsets the weight of the load it carries.
Cross-docking - ANSWERThe process of moving items directly from an incoming trailer or container to an
outgoing trailer or container with little or no storage time in between.
Distribution centers - ANSWERA warehouse with finished goods and/or service items.
Dock board - ANSWERA board or plate used to bridge the gap between a dock and trailer opening that
allows people or equipment.
Ergonomics - ANSWERApproach to job design that focuses on the interactions between human operator
and such traditional environmental elements as atmospheric contaminants, heat light, sound, and all
tools and equipment.
Material handling - ANSWERThe movement of items from one point to another inside a facility or
between facilities.
Near miss - ANSWERA safety incident in which an accident does not occur, but came close to occurring.
External audit - ANSWERAn audit conducted by a third party (another company or department).
