Customer Service Quiz Review | 179 Questions with 100% Correct Answers

What is meant by high-quality customer service? - Consistently exceeding customer's expectations for products and services received as well as the level of personal attention provided during the delivery. Creating profit for the operation is the first goal of high-quality customer service. What is the second goal? - Create value for the customer What refers to a set of standards, processes, and tasks that work together in an organized way to achieve an end result? - System A manager's requirement that a guest be greeted either orally or with a minimum of eye contact and a warm smile within one minute of arrival is an example of which aspect of customer service? - Standard What is the difference between commercial and noncommercial food service operations? - Commercial is open to the public and seeks profit; noncommercial is cost effective and open to a specific audience. What refers to companies that primarily earn revenue by providing products and intangible services? - Service industry What segment of the foodservice industry is characterized by limited menus, fast service, and modest prices? - Quick-service restaurants what new trends in producing quick-service food-available where large numbers of potential customers gather-are increasing in sales numbers? - Food trucks and portable carts Which food service segment is currently the fastest growing? - Fast casual What is the reason for the increase in sales of the fastest growing segment? - Excellent value for flavor, service and quality In which segment would a national chain (or local independent) Italian restaurant that features pizza and pasta with salad and crusty bread, an extensive beer and wine menu, host, servers, bartender, and check backs during multi course meal be classified? - Casual