APM #3: Application Portfolio Management (APM) CIS Exam ServiceNow ALL ANSWERS 100% CORRECT SPRING FALL-2022/23 EDITION RATED GRADE A+

Problem: There is no single repository of applications. Applications are tracked in multiple spreadsheets. What is a solution? - Solution: APM is a single centralized system stores the applications inventory and all related data. Problem: There is no single definition of an application. For example - is SAP an application? What is a solution? - Solution: APM provides an unambiguous definition of a business application. Problem: The business value provided by an application is too subjective. What is a solution? - Solution: APM arrives at the business value created by an application using data points (objective assessment). Problem: There are too many business apps in the enterprise. What is a solution? - Solution: APM uses the objective assessments to rationalize your application portfolio. Decide which applications to retire, replace, or invest in. Problem: There is pressure to cut down the IT applications budgets. What is a solution? - Solution: In APM you can create programs to track your application rationalization efforts. What does Performance Analytics enable you to do? - Track, aggregate, and visualize key performance indicators over time, rather than reporting on a single point in time. What does the Performance Analytics - Content Pack - Application Portfolio Management plugin do? - Allows you to view the analyses of application portfolios in a landscape page, the application indicator scores in a dashboard, and the Application 360. What does the Performance Analytics Content Pack - Application Portfolio Management and Change Management do? - Allows to you access performance analytics metrics of business applications associated with change requests. What does the Application Portfolio Management, Performance Analytics, Performance Analytics - Content Pack - Problem Management do? - Allows you to access performance analytics metrics of business applications associated with problem management. Is it important to go through the Guided Setup when you are first setting up APM? - Yes, it is also a good tool to return to occasionally as you use APM. You may find you need to update categories, classifications, settings, etc. as your system matures. ***What capabilities does the APM user role have? - Access to create/update/delete applications, view landscape, and roadmap. ***What capabilities does the APM Admin role have? - Create or update application records and access administration activities. ***What capabilities does the APM analyst role have? - Access applications landscape, dashboards, roadmaps, strategy program workbench, and associated pages. ***What capabilities does the APM Read user role have? - Access to view APM PA dashboards provided by the base system and the underlying tables from where the data for the dashboards are retrieved. CONTINUED....