MSSC CLA Exam Terms(100% updated)
Audit Correct Answer: An objective comparison of actions to policies and plans.
Automated Guided Vehicle (AGV) System Correct Answer: A transportation network that automatically
routes one or more material handling devices, such as carts or pallet trucks, and positions them at
predetermined destinations without operator intervention.
Bar code Correct Answer: A series of alternating bars and spaces printed or stamped on parts,
containers, labels, or other media, representing encoded information that can be read by electronic
readers.
Cross-functional team Correct Answer: A set of individuals from various departments assigned to a
specific task such as implementing new computer software.
Cross-training Correct Answer: Providing training or experience in several different areas (e.g. training
an employee on several machines).
Customer relationship management (CRM) Correct Answer: A marketing philosophy based on putting
the customer first. The collection and analysis of information designed for sales and marketing decision
support (as contrasted to enterprise resources planning information) to understand and support existing
and potential customer needs.
Container Security Initiative (CSI) Correct Answer: A program of the U.S. government which seeks to
ensure that containers entering the country's ports are scanned and deemed safe before departing their
country of origin.
Customs-Trade Partnership Against Terrorism
(C-TPAT) Correct Answer: A voluntary system established by the U.S. Bureau of Customs and Border
Protection with the primary goal of creating and environment of close cooperation between U.S.
importers, carriers and international exporters to the United States.
Corrective maintenance Correct Answer: The maintenance required to restore an item to a satisfactory
condition.
Counterbalance Correct Answer: When the weight of a lift truck offsets the weight of the load it carries.
Cross-docking Correct Answer: The process of moving items directly from an incoming trailer or
container to an outgoing trailer or container with little or no storage time in between.
Distribution centers Correct Answer: A warehouse with finished goods and/or service items.
Dock board Correct Answer: A board or plate used to bridge the gap between a dock and trailer opening
that allows people or equipment.
Audit Correct Answer: An objective comparison of actions to policies and plans.
Automated Guided Vehicle (AGV) System Correct Answer: A transportation network that automatically
routes one or more material handling devices, such as carts or pallet trucks, and positions them at
predetermined destinations without operator intervention.
Bar code Correct Answer: A series of alternating bars and spaces printed or stamped on parts,
containers, labels, or other media, representing encoded information that can be read by electronic
readers.
Cross-functional team Correct Answer: A set of individuals from various departments assigned to a
specific task such as implementing new computer software.
Cross-training Correct Answer: Providing training or experience in several different areas (e.g. training
an employee on several machines).
Customer relationship management (CRM) Correct Answer: A marketing philosophy based on putting
the customer first. The collection and analysis of information designed for sales and marketing decision
support (as contrasted to enterprise resources planning information) to understand and support existing
and potential customer needs.
Container Security Initiative (CSI) Correct Answer: A program of the U.S. government which seeks to
ensure that containers entering the country's ports are scanned and deemed safe before departing their
country of origin.
Customs-Trade Partnership Against Terrorism
(C-TPAT) Correct Answer: A voluntary system established by the U.S. Bureau of Customs and Border
Protection with the primary goal of creating and environment of close cooperation between U.S.
importers, carriers and international exporters to the United States.
Corrective maintenance Correct Answer: The maintenance required to restore an item to a satisfactory
condition.
Counterbalance Correct Answer: When the weight of a lift truck offsets the weight of the load it carries.
Cross-docking Correct Answer: The process of moving items directly from an incoming trailer or
container to an outgoing trailer or container with little or no storage time in between.
Distribution centers Correct Answer: A warehouse with finished goods and/or service items.
Dock board Correct Answer: A board or plate used to bridge the gap between a dock and trailer opening
that allows people or equipment.
