Certified Parks and Recreation Professional (CPRP) Exam
Terms And Explanations Latest Update 2022. Download
Benchmarking Correct Answer: the process of comparing an organization's
practices and technologies with those of other companies
Rules Correct Answer: Specific; direct participants and employees to act in a
prescribed manner
Policies Correct Answer: broad and open to interpretation. Based on
circumstances, set direction.
Anti-discrimination is an example of a Correct Answer: policy
Procedures Correct Answer: Chronological sequence of activities; define steps for
implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories:
Correct Answer: Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3
things) Correct Answer: 1. Participate in quality rec programs, 2. enjoy attractive
parks, 3. Ensure that facilities are effective and safe
Evaluations Correct Answer: Explain the value of the expenditures of the services
and explain that services are meeting community needs
Needs assessment Correct Answer: provides feedback on community attitudes,
opinions, and perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and
Recreation between these two things: Correct Answer: Conservation and
development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes"
are examples of: Correct Answer: Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and
Recreation Director" is an example of a: Correct Answer: Policy
,"To obtain a permit, first call the Parks and Recreation Director, then pay permit
fees and submit application" is an example of a Correct Answer: Procedure
Comprehensive Plan Correct Answer: Identifies short and long-term priorities for
P&R department, includes agency's goals and policies, identification of
deficiencies, inventories, and developed standards for Parks
Master Plan Correct Answer: Subsets of comprehensive plan; focuses on physical
resources and development. Typically updated every 10 years. Driven by data.
Strategic Plan Correct Answer: Development or revision of mission and vision;
action plan for achieving goals and objectives. Based on data analysis that provides
insight to trends in agency's internal & external environments
ADA act of 1992 requires... Correct Answer: - that physical alterations to public
accommodations must be made to accommodate people w/ disabilities to the
maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the
Department of Justice? Correct Answer: 1. Access for those with disabilities ("get
through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations Correct Answer: Based on the image/reputation of the
agency, prior experiences with the agency, marketing/promotional material related
to the agency, and word-of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following
organizations (5) Correct Answer: 1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
,What are the minimum and maximum levels of maintenance standards for Parks
and Recreation? Correct Answer: Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-
being
Routine Maintenance Correct Answer: Preserve or improve the appearance of a
facility or equipment. Less frequent than housekeeping activities, vary by season
and user preference. May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... Correct Answer: Stripping/waxing
floors, painting walls, cleaning fixtures, adjusting doors
Work order Correct Answer: a form memorandum requesting that specific
maintenance services be performed. Usually initiated by the PRP, on-site
maintenance workers, or facility users.
Landscaping maintenance can...W Correct Answer: enhance attractiveness, invite
users, channel traffic, contribute to safety, and disguise unattractive areas.
Landscaping should support, not dictate program efforts.
RFP (Request for Proposal) Correct Answer: A document that is sent out to
potential vendors requesting them to provide a proposal on a product or service.
Develop a scope of the project, obtain bids, identify a contractor, supervise project
to agency standards.
Preventative Maintenance Correct Answer: a program of regular inspections and
care to avert potential problems. Prolongs the life of equipment and improves
organizational efficiency by avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? Correct Answer: Credit
cards can carry over a balance, P-cards must be paid off at the end of the month.
Monthly use fees and interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? Correct Answer:
Standard P.O.s are used for a one-time delivery of goods and/or services and are
paid-in-full once purchase is complete. Blanket P.O.s are used for small,
continuous purchases, and the agency is billed once per month (ex: maintenance
staff would use one at a hardware store).
, Market Correct Answer: the set of actual and potential buyers of a product or
service who have similar characteristics and are wiling and able to spend money or
exchange other resources to obtain a product.
Marketing Mix (4 P's) Correct Answer: Product, Price, Place, Promotion
Collaboration Correct Answer: short-term relationship, lasts until a problem is
solved
Alliance Correct Answer: Requires a high level of commitment between
organizations, as well as the sharing of authority and decision making. Ex: Two
neighboring park depts planning and implementing a combined Halloween event
Partnership Correct Answer: Strongest relationship between organizations.
Formed when two or more partners come together to create an entirely new entity.
Marketing Mix: Product Correct Answer: Services and facilities offered to the
public. Product is adapted to meet the needs of specific groups. Ex: Tee ball for
kids, Fast-pitch softball for teens, Slow-pitch softball for adults
Marketing Mix: Price Correct Answer: Can have major impact on participation.
Too high of price may not be affordable for most people, too low creates a low
perceived value.
Marketing Mix: Place Correct Answer: Distribution of products. Includes
accessibility of programs and the facilities where they are offered, including how
close the place is to where people live and work, atmosphere, geographic area,
population density. Also includes day of week, time, and format of program.
Marketing Mix: Promotion Correct Answer: Means of communicating the value of
a product. Done through the promotions mix.
Market Segmentation Correct Answer: The process of subdividing a larger
heterogeneous market into small homogeneous markets that are more similar in the
media they are exposed to, their product wants, and how they will respond to the
marketing mix.
Four variables for market segmentation Correct Answer: 1. Demographics
(income, age, race, sexual orientation),
2. Geography (travel time and proximity),
Terms And Explanations Latest Update 2022. Download
Benchmarking Correct Answer: the process of comparing an organization's
practices and technologies with those of other companies
Rules Correct Answer: Specific; direct participants and employees to act in a
prescribed manner
Policies Correct Answer: broad and open to interpretation. Based on
circumstances, set direction.
Anti-discrimination is an example of a Correct Answer: policy
Procedures Correct Answer: Chronological sequence of activities; define steps for
implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories:
Correct Answer: Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3
things) Correct Answer: 1. Participate in quality rec programs, 2. enjoy attractive
parks, 3. Ensure that facilities are effective and safe
Evaluations Correct Answer: Explain the value of the expenditures of the services
and explain that services are meeting community needs
Needs assessment Correct Answer: provides feedback on community attitudes,
opinions, and perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and
Recreation between these two things: Correct Answer: Conservation and
development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes"
are examples of: Correct Answer: Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and
Recreation Director" is an example of a: Correct Answer: Policy
,"To obtain a permit, first call the Parks and Recreation Director, then pay permit
fees and submit application" is an example of a Correct Answer: Procedure
Comprehensive Plan Correct Answer: Identifies short and long-term priorities for
P&R department, includes agency's goals and policies, identification of
deficiencies, inventories, and developed standards for Parks
Master Plan Correct Answer: Subsets of comprehensive plan; focuses on physical
resources and development. Typically updated every 10 years. Driven by data.
Strategic Plan Correct Answer: Development or revision of mission and vision;
action plan for achieving goals and objectives. Based on data analysis that provides
insight to trends in agency's internal & external environments
ADA act of 1992 requires... Correct Answer: - that physical alterations to public
accommodations must be made to accommodate people w/ disabilities to the
maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the
Department of Justice? Correct Answer: 1. Access for those with disabilities ("get
through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations Correct Answer: Based on the image/reputation of the
agency, prior experiences with the agency, marketing/promotional material related
to the agency, and word-of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following
organizations (5) Correct Answer: 1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
,What are the minimum and maximum levels of maintenance standards for Parks
and Recreation? Correct Answer: Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-
being
Routine Maintenance Correct Answer: Preserve or improve the appearance of a
facility or equipment. Less frequent than housekeeping activities, vary by season
and user preference. May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... Correct Answer: Stripping/waxing
floors, painting walls, cleaning fixtures, adjusting doors
Work order Correct Answer: a form memorandum requesting that specific
maintenance services be performed. Usually initiated by the PRP, on-site
maintenance workers, or facility users.
Landscaping maintenance can...W Correct Answer: enhance attractiveness, invite
users, channel traffic, contribute to safety, and disguise unattractive areas.
Landscaping should support, not dictate program efforts.
RFP (Request for Proposal) Correct Answer: A document that is sent out to
potential vendors requesting them to provide a proposal on a product or service.
Develop a scope of the project, obtain bids, identify a contractor, supervise project
to agency standards.
Preventative Maintenance Correct Answer: a program of regular inspections and
care to avert potential problems. Prolongs the life of equipment and improves
organizational efficiency by avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? Correct Answer: Credit
cards can carry over a balance, P-cards must be paid off at the end of the month.
Monthly use fees and interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? Correct Answer:
Standard P.O.s are used for a one-time delivery of goods and/or services and are
paid-in-full once purchase is complete. Blanket P.O.s are used for small,
continuous purchases, and the agency is billed once per month (ex: maintenance
staff would use one at a hardware store).
, Market Correct Answer: the set of actual and potential buyers of a product or
service who have similar characteristics and are wiling and able to spend money or
exchange other resources to obtain a product.
Marketing Mix (4 P's) Correct Answer: Product, Price, Place, Promotion
Collaboration Correct Answer: short-term relationship, lasts until a problem is
solved
Alliance Correct Answer: Requires a high level of commitment between
organizations, as well as the sharing of authority and decision making. Ex: Two
neighboring park depts planning and implementing a combined Halloween event
Partnership Correct Answer: Strongest relationship between organizations.
Formed when two or more partners come together to create an entirely new entity.
Marketing Mix: Product Correct Answer: Services and facilities offered to the
public. Product is adapted to meet the needs of specific groups. Ex: Tee ball for
kids, Fast-pitch softball for teens, Slow-pitch softball for adults
Marketing Mix: Price Correct Answer: Can have major impact on participation.
Too high of price may not be affordable for most people, too low creates a low
perceived value.
Marketing Mix: Place Correct Answer: Distribution of products. Includes
accessibility of programs and the facilities where they are offered, including how
close the place is to where people live and work, atmosphere, geographic area,
population density. Also includes day of week, time, and format of program.
Marketing Mix: Promotion Correct Answer: Means of communicating the value of
a product. Done through the promotions mix.
Market Segmentation Correct Answer: The process of subdividing a larger
heterogeneous market into small homogeneous markets that are more similar in the
media they are exposed to, their product wants, and how they will respond to the
marketing mix.
Four variables for market segmentation Correct Answer: 1. Demographics
(income, age, race, sexual orientation),
2. Geography (travel time and proximity),
