BUSI 300 Quiz 2, Liberty University
Although the word "grant" is acceptable when talking about claims,
its use in adjustment messages is discouraged.
ANSWER: true
For an order that cannot be filled quickly and precisely, companies
must not send an acknowledgment message.
ANSWER: false
Which of the following is a guideline you should follow when
developing the reasons section of a bad-news message?
ANSWER: read the section aloud to identify flaws in logic
While writing a good-news message, _____.
ANSWER: the main idea should be placed at the beginning
,Which of the following is true of the reasons section of a bad-news
message?
ANSWER: it should emphasize how the audience will benefit from
the decision
Neutral-news messages are not likely to generate an emotional
reaction from receivers.
ANSWER: true
Which of the following is a guideline for effective voice mail
communication?
ANSWER: encourage callers to leave detailed messages
A form message is a document that indicates an order has been
received and is being processed.
ANSWER: false
Which of the following is true of email?
, ANSWER: it facilitates the fast, convenient flow of information
among users at various locations
Issuing a one-line statement using "company policy" as the reason is
considered to be adequate while rejecting employee requests.
ANSWER: false
Identify a true statement about cellphone communication.
ANSWER: NOT***** cellphone communication dramatically
deteriorates performance among salesperson
Stuart is agitated by the political developments that took place in his
country in the last couple of months and decides to share his views.
He posts his concerns online by filling a simple online form on his
browser. The visitors to his online journal can post comments. The
technology used in this scenario is an example of:
ANSWER: blogging
The _____ requires that a credit applicant be notified of the credit
decision within 30 calendar days following application.
ANSWER: equal credit opportunity act
Which of the following is a category of virtual team management
tools that allows you to chat in real-time with your team members?
ANSWER: instant messaging
Although the word "grant" is acceptable when talking about claims,
its use in adjustment messages is discouraged.
ANSWER: true
For an order that cannot be filled quickly and precisely, companies
must not send an acknowledgment message.
ANSWER: false
Which of the following is a guideline you should follow when
developing the reasons section of a bad-news message?
ANSWER: read the section aloud to identify flaws in logic
While writing a good-news message, _____.
ANSWER: the main idea should be placed at the beginning
,Which of the following is true of the reasons section of a bad-news
message?
ANSWER: it should emphasize how the audience will benefit from
the decision
Neutral-news messages are not likely to generate an emotional
reaction from receivers.
ANSWER: true
Which of the following is a guideline for effective voice mail
communication?
ANSWER: encourage callers to leave detailed messages
A form message is a document that indicates an order has been
received and is being processed.
ANSWER: false
Which of the following is true of email?
, ANSWER: it facilitates the fast, convenient flow of information
among users at various locations
Issuing a one-line statement using "company policy" as the reason is
considered to be adequate while rejecting employee requests.
ANSWER: false
Identify a true statement about cellphone communication.
ANSWER: NOT***** cellphone communication dramatically
deteriorates performance among salesperson
Stuart is agitated by the political developments that took place in his
country in the last couple of months and decides to share his views.
He posts his concerns online by filling a simple online form on his
browser. The visitors to his online journal can post comments. The
technology used in this scenario is an example of:
ANSWER: blogging
The _____ requires that a credit applicant be notified of the credit
decision within 30 calendar days following application.
ANSWER: equal credit opportunity act
Which of the following is a category of virtual team management
tools that allows you to chat in real-time with your team members?
ANSWER: instant messaging
