BUSI 300 Test 1, Liberty University
• Question1
2 out of 2 points
_____ can be disseminated using a variety of media or forms,
including memos, letters, emails, instant or text messaging, faxes,
press releases, company websites, blogs, blog applications, wikis, and
reports.
Selected Answer: d.
Written communication
Answer Feedback: Correct. Broadly speaking, four channels of
communication exist: visual, written, oral, and nonverbal. Written
communication can be disseminated using a variety of media or
forms, including memos, letters, emails, instant or text messaging,
faxes, press releases, company websites, blogs, blog applications,
wikis, and reports. See 3-2: Step 2: Determine the Purpose, and Select
an Appropriate Channel and Medium
Response Feedback: Correct. Broadly speaking, four channels of
communication exist: visual, written, oral, and nonverbal. Written
communication can be disseminated using a variety of media or
forms, including memos, letters, emails, instant or text messaging,
faxes, press releases, company websites, blogs, blog applications,
wikis, and reports. See 3-2: Step 2: Determine the Purpose, and Select
an Appropriate Channel and Medium
• Question2
2 out of 2 points
Which of the following is a difference between Area I and Area II of
the Johari Window?
Selected Answer: b.
,Area I represents what we know about ourselves and what others
know about us, whereas Area II designates those things others know
about us but that we do not know about ourselves.
Answer Feedback: Correct. Area I, the free or open area,
represents what we know about ourselves and what others know about
us. On the contrary, Area II, the blind area, designates those things
others know about us but that we do not know about ourselves. See 2-
1: Behavioral Theories that Impact Communication
Response Feedback: Correct. Area I, the free or open area,
represents what we know about ourselves and what others know about
us. On the contrary, Area II, the blind area, designates those things
others know about us but that we do not know about ourselves. See 2-
1: Behavioral Theories that Impact Communication
• Question3
2 out of 2 points
Joe is maintaining a blog about his experiences in teaching martial
arts. In his next blog, he plans to include the steps to be taken for
improving the balance of postures. In this scenario, which of the
following should he use to write about the steps?
Selected Answer: d.
Numbered list
Answer Feedback: Correct. In this scenario, Joe should use a
numbered list to write about the steps. Bullets are typically preferred
over numerals unless the sequence of the items in a series is critical
(e.g., steps in a procedure that must be completed in the correct
order). See 4-2: Revise to Grab your Audience's Attention
Response Feedback: Correct. In this scenario, Joe should use a
numbered list to write about the steps. Bullets are typically preferred
over numerals unless the sequence of the items in a series is critical
(e.g., steps in a procedure that must be completed in the correct
order). See 4-2: Revise to Grab your Audience's Attention
• Question4
2 out of 2 points
,Clan culture refers to a structured and formalized workplace where
leaders act like coordinators or administrators.
Selected Answer: False
Response Feedback: Hierarchy culture refers to a structured and
formalized workplace where leaders act like coordinators or
administrators. It has an internal focus and is controlled. See 3-1: Step
1: Consider the Applicable Contextual Forces
• Question5
0 out of 2 points
Learning about other cultures and developing sensitivity will help
maximize ethnocentric relations when dealing with other cultures.
Selected Answer: True
Response Feedback: Learning about other cultures and developing
sensitivity will help minimize ethnocentric relations when dealing
with other cultures. Problems occur between people of different
cultures primarily because people tend to assume that their own
cultural norms are the right way to do things. See 1-4: Contextual
Forces Influencing Business Communication
• Question6
0 out of 2 points
Ideas are more interesting and appealing if they are expressed from
the sender's viewpoint.
Selected Answer: True
Response Feedback: Ideas are more interesting and appealing if they
are expressed from the audience's viewpoint. Developing a "you
attitude" rather than a "me attitude" involves thinking in terms of the
other person's interests and trying to see a problem from the other's
point of view. See 3-4: Step 4: Adapt the Message to the Audience's
Needs and Concerns
• Question7
2 out of 2 points
, Which of the following statements is true of perception of reality?
Selected Answer: c.
It is limited by previous experiences.
Answer Feedback: Correct. Perception of reality is limited by
previous experiences and our attitudes toward the sender of a
message. We support ideas that are in line with our own and decide
whether to focus on the positive or the negative of a situation. See 3-
3: Step 3: Envision the Audience
Response Feedback: Correct. Perception of reality is limited by
previous experiences and our attitudes toward the sender of a
message. We support ideas that are in line with our own and decide
whether to focus on the positive or the negative of a situation. See 3-
3: Step 3: Envision the Audience
• Question8
2 out of 2 points
Which of the following sentences uses specific language?
Selected Answer: d.
Please supply me with changes to the proposal by this Friday at noon.
Answer Feedback: Correct. The sentence "Please supply me with
changes to the proposal by this Friday at noon" uses specific
language. Specific language paints intense, colorful word pictures and
helps the receiver understand your message easily. See 4-3: Improve
Readability
Response Feedback: Correct. The sentence "Please supply me with
changes to the proposal by this Friday at noon" uses specific
language. Specific language paints intense, colorful word pictures and
helps the receiver understand your message easily. See 4-3: Improve
Readability
• Question9
2 out of 2 points
• Question1
2 out of 2 points
_____ can be disseminated using a variety of media or forms,
including memos, letters, emails, instant or text messaging, faxes,
press releases, company websites, blogs, blog applications, wikis, and
reports.
Selected Answer: d.
Written communication
Answer Feedback: Correct. Broadly speaking, four channels of
communication exist: visual, written, oral, and nonverbal. Written
communication can be disseminated using a variety of media or
forms, including memos, letters, emails, instant or text messaging,
faxes, press releases, company websites, blogs, blog applications,
wikis, and reports. See 3-2: Step 2: Determine the Purpose, and Select
an Appropriate Channel and Medium
Response Feedback: Correct. Broadly speaking, four channels of
communication exist: visual, written, oral, and nonverbal. Written
communication can be disseminated using a variety of media or
forms, including memos, letters, emails, instant or text messaging,
faxes, press releases, company websites, blogs, blog applications,
wikis, and reports. See 3-2: Step 2: Determine the Purpose, and Select
an Appropriate Channel and Medium
• Question2
2 out of 2 points
Which of the following is a difference between Area I and Area II of
the Johari Window?
Selected Answer: b.
,Area I represents what we know about ourselves and what others
know about us, whereas Area II designates those things others know
about us but that we do not know about ourselves.
Answer Feedback: Correct. Area I, the free or open area,
represents what we know about ourselves and what others know about
us. On the contrary, Area II, the blind area, designates those things
others know about us but that we do not know about ourselves. See 2-
1: Behavioral Theories that Impact Communication
Response Feedback: Correct. Area I, the free or open area,
represents what we know about ourselves and what others know about
us. On the contrary, Area II, the blind area, designates those things
others know about us but that we do not know about ourselves. See 2-
1: Behavioral Theories that Impact Communication
• Question3
2 out of 2 points
Joe is maintaining a blog about his experiences in teaching martial
arts. In his next blog, he plans to include the steps to be taken for
improving the balance of postures. In this scenario, which of the
following should he use to write about the steps?
Selected Answer: d.
Numbered list
Answer Feedback: Correct. In this scenario, Joe should use a
numbered list to write about the steps. Bullets are typically preferred
over numerals unless the sequence of the items in a series is critical
(e.g., steps in a procedure that must be completed in the correct
order). See 4-2: Revise to Grab your Audience's Attention
Response Feedback: Correct. In this scenario, Joe should use a
numbered list to write about the steps. Bullets are typically preferred
over numerals unless the sequence of the items in a series is critical
(e.g., steps in a procedure that must be completed in the correct
order). See 4-2: Revise to Grab your Audience's Attention
• Question4
2 out of 2 points
,Clan culture refers to a structured and formalized workplace where
leaders act like coordinators or administrators.
Selected Answer: False
Response Feedback: Hierarchy culture refers to a structured and
formalized workplace where leaders act like coordinators or
administrators. It has an internal focus and is controlled. See 3-1: Step
1: Consider the Applicable Contextual Forces
• Question5
0 out of 2 points
Learning about other cultures and developing sensitivity will help
maximize ethnocentric relations when dealing with other cultures.
Selected Answer: True
Response Feedback: Learning about other cultures and developing
sensitivity will help minimize ethnocentric relations when dealing
with other cultures. Problems occur between people of different
cultures primarily because people tend to assume that their own
cultural norms are the right way to do things. See 1-4: Contextual
Forces Influencing Business Communication
• Question6
0 out of 2 points
Ideas are more interesting and appealing if they are expressed from
the sender's viewpoint.
Selected Answer: True
Response Feedback: Ideas are more interesting and appealing if they
are expressed from the audience's viewpoint. Developing a "you
attitude" rather than a "me attitude" involves thinking in terms of the
other person's interests and trying to see a problem from the other's
point of view. See 3-4: Step 4: Adapt the Message to the Audience's
Needs and Concerns
• Question7
2 out of 2 points
, Which of the following statements is true of perception of reality?
Selected Answer: c.
It is limited by previous experiences.
Answer Feedback: Correct. Perception of reality is limited by
previous experiences and our attitudes toward the sender of a
message. We support ideas that are in line with our own and decide
whether to focus on the positive or the negative of a situation. See 3-
3: Step 3: Envision the Audience
Response Feedback: Correct. Perception of reality is limited by
previous experiences and our attitudes toward the sender of a
message. We support ideas that are in line with our own and decide
whether to focus on the positive or the negative of a situation. See 3-
3: Step 3: Envision the Audience
• Question8
2 out of 2 points
Which of the following sentences uses specific language?
Selected Answer: d.
Please supply me with changes to the proposal by this Friday at noon.
Answer Feedback: Correct. The sentence "Please supply me with
changes to the proposal by this Friday at noon" uses specific
language. Specific language paints intense, colorful word pictures and
helps the receiver understand your message easily. See 4-3: Improve
Readability
Response Feedback: Correct. The sentence "Please supply me with
changes to the proposal by this Friday at noon" uses specific
language. Specific language paints intense, colorful word pictures and
helps the receiver understand your message easily. See 4-3: Improve
Readability
• Question9
2 out of 2 points
