BUSI 300 Test 1, Liberty University
•
• Question 1
2 out of 2 points
The Fog Index and the Flesch–Kincaid Grade Level calculator
consider the length of sentences and the difficulty of words to produce
the approximate grade level at which a person must read in order to
understand the material.
Selected Answer: True
Response Feedback: The Fog Index, a popular readability index
developed by Robert Gunning, and the Flesch–Kincaid Grade Level
calculator available in Microsoft Word consider the length of
sentences and the difficulty of words to produce the approximate
grade level at which a person must read in order to understand the
material. For example, a grade level of 10 indicates a person needs to
be able to read at the tenth-grade level to understand the material. See
4-2: Revise to Grab your Audience's Attention
• Question 2
2 out of 2 points
In effective groups, members:
Selected Answer: a.
establish norms for standard behavior.
Answer Feedback: Correct. A norm is a standard or average
behavior. All effective groups possess norms. People conform to
norms because conformity is easy and nonconformity is difficult and
uncomfortable. See 2-4: Group Communication
Response Feedback: Correct. A norm is a standard or average
behavior. All effective groups possess norms. People conform to
norms because conformity is easy and nonconformity is difficult and
uncomfortable. See 2-4: Group Communication
,• Question 3
2 out of 2 points
Clan culture refers to a structured and formalized workplace where
leaders act like coordinators or administrators.
Selected Answer: False
Response Feedback: Hierarchy culture refers to a structured and
formalized workplace where leaders act like coordinators or
administrators. It has an internal focus and is controlled. See 3-1: Step
1: Consider the Applicable Contextual Forces
• Question 4
2 out of 2 points
After earning a scholarship for superior grades in school, Miquel
receives a congratulatory letter from the dean of the school. This
communication interaction is considered _____.
Selected Answer: a.
a positive stroke
Answer Feedback: Correct. This communication interaction is
considered a positive stroke. Getting a pat on the back from a
supervisor, receiving a congratulatory phone call or text message, and
being listened to by another person are examples of everyday positive
strokes. By paying attention to the importance of strokes, managers
can greatly improve communication and people's feelings about their
work. See 2-1: Behavioral Theories That Impact Communication
Response Feedback: Correct. This communication interaction is
considered a positive stroke. Getting a pat on the back from a
supervisor, receiving a congratulatory phone call or text message, and
being listened to by another person are examples of everyday positive
strokes. By paying attention to the importance of strokes, managers
can greatly improve communication and people's feelings about their
work. See 2-1: Behavioral Theories That Impact Communication
• Question 5
2 out of 2 points
, Embellishment or exaggeration is justified while communicating
information for marketing purposes.
Selected Answer: False
Response Feedback: Sending complete, accurate, and timely
information regardless of whether it supports your interests will help
you build credibility. Legal guidelines related to advertising provide
clear guidance for avoiding fraud, the misrepresentation of products
or services. See 3-4: Step 4: Adapt the Message to the Audience's
Needs and Concerns
• Question 6
2 out of 2 points
In the context of positive group roles, a reporter is one who maintains
records of events and activities and informs members.
Selected Answer: False
Response Feedback: Groups are made up of members who play a
variety of roles, both positive and negative. In the context of positive
group roles, a record keeper is the one who maintains records of
events and activities and informs members. See 2-4: Group
Communication
• Question 7
2 out of 2 points
Making spontaneous judgments about others based on their speech
delivery is known as storming.
Selected Answer: False
Response Feedback: Making spontaneous judgments about others
based on such issues as appearances, mannerisms, dress, and speech
delivery is known as stereotyping. If a speaker does not meet our
standards in these areas, we simply turn off our listening and assume
the speaker cannot have much to say. See 2-3: Listening As a
Communication Skill
• Question 8
•
• Question 1
2 out of 2 points
The Fog Index and the Flesch–Kincaid Grade Level calculator
consider the length of sentences and the difficulty of words to produce
the approximate grade level at which a person must read in order to
understand the material.
Selected Answer: True
Response Feedback: The Fog Index, a popular readability index
developed by Robert Gunning, and the Flesch–Kincaid Grade Level
calculator available in Microsoft Word consider the length of
sentences and the difficulty of words to produce the approximate
grade level at which a person must read in order to understand the
material. For example, a grade level of 10 indicates a person needs to
be able to read at the tenth-grade level to understand the material. See
4-2: Revise to Grab your Audience's Attention
• Question 2
2 out of 2 points
In effective groups, members:
Selected Answer: a.
establish norms for standard behavior.
Answer Feedback: Correct. A norm is a standard or average
behavior. All effective groups possess norms. People conform to
norms because conformity is easy and nonconformity is difficult and
uncomfortable. See 2-4: Group Communication
Response Feedback: Correct. A norm is a standard or average
behavior. All effective groups possess norms. People conform to
norms because conformity is easy and nonconformity is difficult and
uncomfortable. See 2-4: Group Communication
,• Question 3
2 out of 2 points
Clan culture refers to a structured and formalized workplace where
leaders act like coordinators or administrators.
Selected Answer: False
Response Feedback: Hierarchy culture refers to a structured and
formalized workplace where leaders act like coordinators or
administrators. It has an internal focus and is controlled. See 3-1: Step
1: Consider the Applicable Contextual Forces
• Question 4
2 out of 2 points
After earning a scholarship for superior grades in school, Miquel
receives a congratulatory letter from the dean of the school. This
communication interaction is considered _____.
Selected Answer: a.
a positive stroke
Answer Feedback: Correct. This communication interaction is
considered a positive stroke. Getting a pat on the back from a
supervisor, receiving a congratulatory phone call or text message, and
being listened to by another person are examples of everyday positive
strokes. By paying attention to the importance of strokes, managers
can greatly improve communication and people's feelings about their
work. See 2-1: Behavioral Theories That Impact Communication
Response Feedback: Correct. This communication interaction is
considered a positive stroke. Getting a pat on the back from a
supervisor, receiving a congratulatory phone call or text message, and
being listened to by another person are examples of everyday positive
strokes. By paying attention to the importance of strokes, managers
can greatly improve communication and people's feelings about their
work. See 2-1: Behavioral Theories That Impact Communication
• Question 5
2 out of 2 points
, Embellishment or exaggeration is justified while communicating
information for marketing purposes.
Selected Answer: False
Response Feedback: Sending complete, accurate, and timely
information regardless of whether it supports your interests will help
you build credibility. Legal guidelines related to advertising provide
clear guidance for avoiding fraud, the misrepresentation of products
or services. See 3-4: Step 4: Adapt the Message to the Audience's
Needs and Concerns
• Question 6
2 out of 2 points
In the context of positive group roles, a reporter is one who maintains
records of events and activities and informs members.
Selected Answer: False
Response Feedback: Groups are made up of members who play a
variety of roles, both positive and negative. In the context of positive
group roles, a record keeper is the one who maintains records of
events and activities and informs members. See 2-4: Group
Communication
• Question 7
2 out of 2 points
Making spontaneous judgments about others based on their speech
delivery is known as storming.
Selected Answer: False
Response Feedback: Making spontaneous judgments about others
based on such issues as appearances, mannerisms, dress, and speech
delivery is known as stereotyping. If a speaker does not meet our
standards in these areas, we simply turn off our listening and assume
the speaker cannot have much to say. See 2-3: Listening As a
Communication Skill
• Question 8
