BUSI 300 Test 1, Liberty University
• Question 1
2 out of 2 points
Nonverbal messages universally convey the same meaning to
different people.
Selected Answer: False
Response Feedback: Nonverbal messages can have different
meanings for different people. If a team member smiles after making
a statement, one member might conclude that the speaker was trying
to be funny; another might conclude that the speaker was pleased
about having made such a great contribution; another might see the
smile as indicating friendliness. See 2-2: Nonverbal Communication
• Question 2
2 out of 2 points
Which of the following is most likely to generate a favorable
response?
Selected Answer: c.
Using euphemistic terms rather than negative terms
Answer Feedback: Correct. A euphemism is a kind word
substituted for one that may offend or suggest something unpleasant.
Generally, you can recognize euphemisms for what they are—
unpleasant ideas presented with a little sugarcoating. Knowing the
sender was simply trying to be polite and positive, receivers are more
likely to react favorably. See 4-3: Improve Readability
Response Feedback: Correct. A euphemism is a kind word
substituted for one that may offend or suggest something unpleasant.
Generally, you can recognize euphemisms for what they are—
unpleasant ideas presented with a little sugarcoating. Knowing the
sender was simply trying to be polite and positive, receivers are more
likely to react favorably. See 4-3: Improve Readability
,• Question 3
2 out of 2 points
Which of the following is a result of gaining firsthand knowledge of
the audience before writing a message?
Selected Answer: b.
It permits the sender to address the audience's needs and concerns.
Answer Feedback: Correct. Taking the time and effort to obtain a
strong mental picture of your audience through firsthand knowledge
or your empathetic attitude before you write will enhance your
message by permitting you to address the audience's needs and
concerns. Such knowledge allows you to select relevant content and
to communicate in a suitable style. It permits you to address the
audience's needs and concerns. See 3-3: Step 3: Envision the
Audience
Response Feedback: Correct. Taking the time and effort to obtain a
strong mental picture of your audience through firsthand knowledge
or your empathetic attitude before you write will enhance your
message by permitting you to address the audience's needs and
concerns. Such knowledge allows you to select relevant content and
to communicate in a suitable style. It permits you to address the
audience's needs and concerns. See 3-3: Step 3: Envision the
Audience
• Question 4
2 out of 2 points
In effective groups, the focus on a common goal allows members to
overcome individual differences of opinion and to negotiate
acceptable solutions.
Selected Answer: True
Response Feedback: In effective groups, participants share a
common goal, interest, or benefit. This focus on goals allows
members to overcome individual differences of opinion and to
negotiate acceptable solutions. See 2-4: Group Communication
, • Question 5
2 out of 2 points
Which of the following exemplifies a negative stroke?
Selected Answer: b.
A student being reprimanded by his school principal
Answer Feedback: Correct. Negative strokes might include
receiving a hurtful comment, being avoided or left out of
conversation, and receiving a reprimand from a superior. By paying
attention to the importance of strokes, managers can greatly improve
communication and people's feelings about their work. See 2-1:
Behavioral Theories That Impact Communication
Response Feedback: Correct. Negative strokes might include
receiving a hurtful comment, being avoided or left out of
conversation, and receiving a reprimand from a superior. By paying
attention to the importance of strokes, managers can greatly improve
communication and people's feelings about their work. See 2-1:
Behavioral Theories That Impact Communication
• Question 7
2 out of 2 points
Which of the following is true of topic sentences?
Selected Answer: c.
They are clearly linked with details that precede or follow.
Answer Feedback: Correct. Typically, paragraphs contain one
sentence that identifies the portion of the topic being discussed and
presents the central idea. That sentence is commonly called a topic
sentence. Topic sentences are clearly linked with details that precede
or follow. See 4-1: Effective Sentences and Coherent Paragraphs
Response Feedback: Correct. Typically, paragraphs contain one
sentence that identifies the portion of the topic being discussed and
presents the central idea. That sentence is commonly called a topic
• Question 1
2 out of 2 points
Nonverbal messages universally convey the same meaning to
different people.
Selected Answer: False
Response Feedback: Nonverbal messages can have different
meanings for different people. If a team member smiles after making
a statement, one member might conclude that the speaker was trying
to be funny; another might conclude that the speaker was pleased
about having made such a great contribution; another might see the
smile as indicating friendliness. See 2-2: Nonverbal Communication
• Question 2
2 out of 2 points
Which of the following is most likely to generate a favorable
response?
Selected Answer: c.
Using euphemistic terms rather than negative terms
Answer Feedback: Correct. A euphemism is a kind word
substituted for one that may offend or suggest something unpleasant.
Generally, you can recognize euphemisms for what they are—
unpleasant ideas presented with a little sugarcoating. Knowing the
sender was simply trying to be polite and positive, receivers are more
likely to react favorably. See 4-3: Improve Readability
Response Feedback: Correct. A euphemism is a kind word
substituted for one that may offend or suggest something unpleasant.
Generally, you can recognize euphemisms for what they are—
unpleasant ideas presented with a little sugarcoating. Knowing the
sender was simply trying to be polite and positive, receivers are more
likely to react favorably. See 4-3: Improve Readability
,• Question 3
2 out of 2 points
Which of the following is a result of gaining firsthand knowledge of
the audience before writing a message?
Selected Answer: b.
It permits the sender to address the audience's needs and concerns.
Answer Feedback: Correct. Taking the time and effort to obtain a
strong mental picture of your audience through firsthand knowledge
or your empathetic attitude before you write will enhance your
message by permitting you to address the audience's needs and
concerns. Such knowledge allows you to select relevant content and
to communicate in a suitable style. It permits you to address the
audience's needs and concerns. See 3-3: Step 3: Envision the
Audience
Response Feedback: Correct. Taking the time and effort to obtain a
strong mental picture of your audience through firsthand knowledge
or your empathetic attitude before you write will enhance your
message by permitting you to address the audience's needs and
concerns. Such knowledge allows you to select relevant content and
to communicate in a suitable style. It permits you to address the
audience's needs and concerns. See 3-3: Step 3: Envision the
Audience
• Question 4
2 out of 2 points
In effective groups, the focus on a common goal allows members to
overcome individual differences of opinion and to negotiate
acceptable solutions.
Selected Answer: True
Response Feedback: In effective groups, participants share a
common goal, interest, or benefit. This focus on goals allows
members to overcome individual differences of opinion and to
negotiate acceptable solutions. See 2-4: Group Communication
, • Question 5
2 out of 2 points
Which of the following exemplifies a negative stroke?
Selected Answer: b.
A student being reprimanded by his school principal
Answer Feedback: Correct. Negative strokes might include
receiving a hurtful comment, being avoided or left out of
conversation, and receiving a reprimand from a superior. By paying
attention to the importance of strokes, managers can greatly improve
communication and people's feelings about their work. See 2-1:
Behavioral Theories That Impact Communication
Response Feedback: Correct. Negative strokes might include
receiving a hurtful comment, being avoided or left out of
conversation, and receiving a reprimand from a superior. By paying
attention to the importance of strokes, managers can greatly improve
communication and people's feelings about their work. See 2-1:
Behavioral Theories That Impact Communication
• Question 7
2 out of 2 points
Which of the following is true of topic sentences?
Selected Answer: c.
They are clearly linked with details that precede or follow.
Answer Feedback: Correct. Typically, paragraphs contain one
sentence that identifies the portion of the topic being discussed and
presents the central idea. That sentence is commonly called a topic
sentence. Topic sentences are clearly linked with details that precede
or follow. See 4-1: Effective Sentences and Coherent Paragraphs
Response Feedback: Correct. Typically, paragraphs contain one
sentence that identifies the portion of the topic being discussed and
presents the central idea. That sentence is commonly called a topic
