BUSI 300 Quiz 2, Liberty University
Question 1
2 out of 2 points
Using _____ helps subordinate the refusal in a bad-news message.
Selected Answer:
c. abstract nouns
Answer Feedback: Correct. When writing a bad-news statement, use passive voice, general terms,
and abstract nouns. Use positive language to accentuate the positive. See 7-2: Developing a Bad-News
Message
Response Feedback: Correct. When writing a bad-news statement, use passive voice, general terms,
and abstract nouns. Use positive language to accentuate the positive. See 7-2: Developing a Bad-News
Message
Question 2
2 out of 2 points
On a website, users can more quickly scan items in rows rather than columns.
Selected Answer:
False
Response Feedback: On a website, users can more quickly scan items in columns rather than rows,
especially if they are categorized, grouped, and have headings. You can have more lists on the Web than
in a typical print document. See 5-3: Web Page Communication and Social Media
Question 3
2 out of 2 points
_____ are dynamic, with rapidly changing content that does not require authorization to post.
Selected Answer:
d. Blogs
Answer Feedback: Correct. Blogs differ from websites in that blogs are dynamic, with rapidly
changing content that does not require authorization to post. The creator of a message does not have to be
,familiar with special coding and uploads a message simply by clicking the "Publish" button. See 5-3:
Web Page Communication and Social Media
Response Feedback: Correct. Blogs differ from websites in that blogs are dynamic, with rapidly
changing content that does not require authorization to post. The creator of a message does not have to be
familiar with special coding and uploads a message simply by clicking the "Publish" button. See 5-3:
Web Page Communication and Social Media
Question 4
2 out of 2 points
English-speaking readers typically start scanning at the top right side of the main content area of a
website.
Selected Answer:
False
Response Feedback: English-speaking readers typically start scanning at the top left side of the main
content area of a website. Their attention moves from top to bottom and left to right. See 5-3: Web Page
Communication and Social Media
Question 5
2 out of 2 points
An organization's ability to handle difficult situations with tact and empathy powerfully influences the
perceptions of employees.
Selected Answer:
True
Response Feedback: An organization's ability to handle difficult situations with tact and empathy
powerfully influences the perceptions of employees, local citizens, and the public at large. As a skilled
communicator, you will attempt to deliver bad news in such a way that the recipient supports the decision
and is willing to continue a positive relationship. See 7-1: Choosing an Appropriate Channel and
Organizational Pattern
Question 6
0 out of 2 points
In a bad-news message, placing the refusal in the first sentence can be justified if the message:
Selected Answer:
b. contains constructive criticism.
,Answer Feedback: Incorrect. An organization's ability to handle difficult situations with tact and
empathy powerfully influences the perceptions of employees, local citizens, and the public at large. See
7-1: Choosing an Appropriate Channel and Organizational Pattern
Question 7
2 out of 2 points
The closing paragraph in a bad-news message must restate the refusal.
Selected Answer:
False
Response Feedback: After presenting valid reasons and a tactful refusal followed with a
counterproposal or silver lining statement, a closing paragraph should demonstrate empathy without
further reference to the bad news. A pleasant closing paragraph should close with an empathetic tone. See
7-2: Developing a Bad-News Message
Question 8
2 out of 2 points
The closing sentence of a bad-news message should:
Selected Answer:
d. add a unifying quality to the message.
Answer Feedback: Correct. The closing sentence of a bad-news message should add a unifying
quality to the message. Repetition of a word or reference to some positive idea that appears early in the
message serves this purpose well. See 7-2: Developing a Bad-News Message
Response Feedback: Correct. The closing sentence of a bad-news message should add a unifying
quality to the message. Repetition of a word or reference to some positive idea that appears early in the
message serves this purpose well. See 7-2: Developing a Bad-News Message
Question 9
2 out of 2 points
Acknowledgment messages are a fast and efficient way of transmitting frequently recurring messages to
which receiver reaction is likely favorable or neutral.
Selected Answer:
False
Response Feedback: Form messages are a fast and efficient way of transmitting frequently recurring
messages to which receiver reaction is likely favorable or neutral. Inputting a customer's name, address,
, and other variables personalizes each message to meet the needs of its receiver. See 6-4: Routine
Requests
Question 10
2 out of 2 points
Which of the following statements is true of instant messaging (IM)?
Selected Answer:
a. To use IM, you maintain a list of people with whom you want to interact.
Answer Feedback: Correct. To use instant messaging, you maintain a list of people with whom you
want to interact. You can send messages to any or all of the people on your list as long as the people are
online. See 5-2: Electronic Mail Communication
Response Feedback: Correct. To use instant messaging, you maintain a list of people with whom you
want to interact. You can send messages to any or all of the people on your list as long as the people are
online. See 5-2: Electronic Mail Communication
Question 11
2 out of 2 points
A good positive response to a routine request highlights specific answers to recipient's questions using an
articulate, concise writing style.
Selected Answer:
True
Response Feedback: A good positive response to a routine request highlights specific answers to
recipient's questions using an articulate, concise writing style. It shows sincere interest in the request and
the person. See 6-4: Routine Requests
Question 12
2 out of 2 points
Neutral-news messages are not likely to generate an emotional reaction from receivers.
Selected Answer:
True
Response Feedback: Messages that are of interest to your audience but are not likely to generate an
emotional reaction are referred to as neutral-news messages. Because message expectations and social
conventions differ from culture to culture, an effective writer will adapt as necessary when writing for
various audiences. See 6-1: Deductive Organizational Pattern
Question 1
2 out of 2 points
Using _____ helps subordinate the refusal in a bad-news message.
Selected Answer:
c. abstract nouns
Answer Feedback: Correct. When writing a bad-news statement, use passive voice, general terms,
and abstract nouns. Use positive language to accentuate the positive. See 7-2: Developing a Bad-News
Message
Response Feedback: Correct. When writing a bad-news statement, use passive voice, general terms,
and abstract nouns. Use positive language to accentuate the positive. See 7-2: Developing a Bad-News
Message
Question 2
2 out of 2 points
On a website, users can more quickly scan items in rows rather than columns.
Selected Answer:
False
Response Feedback: On a website, users can more quickly scan items in columns rather than rows,
especially if they are categorized, grouped, and have headings. You can have more lists on the Web than
in a typical print document. See 5-3: Web Page Communication and Social Media
Question 3
2 out of 2 points
_____ are dynamic, with rapidly changing content that does not require authorization to post.
Selected Answer:
d. Blogs
Answer Feedback: Correct. Blogs differ from websites in that blogs are dynamic, with rapidly
changing content that does not require authorization to post. The creator of a message does not have to be
,familiar with special coding and uploads a message simply by clicking the "Publish" button. See 5-3:
Web Page Communication and Social Media
Response Feedback: Correct. Blogs differ from websites in that blogs are dynamic, with rapidly
changing content that does not require authorization to post. The creator of a message does not have to be
familiar with special coding and uploads a message simply by clicking the "Publish" button. See 5-3:
Web Page Communication and Social Media
Question 4
2 out of 2 points
English-speaking readers typically start scanning at the top right side of the main content area of a
website.
Selected Answer:
False
Response Feedback: English-speaking readers typically start scanning at the top left side of the main
content area of a website. Their attention moves from top to bottom and left to right. See 5-3: Web Page
Communication and Social Media
Question 5
2 out of 2 points
An organization's ability to handle difficult situations with tact and empathy powerfully influences the
perceptions of employees.
Selected Answer:
True
Response Feedback: An organization's ability to handle difficult situations with tact and empathy
powerfully influences the perceptions of employees, local citizens, and the public at large. As a skilled
communicator, you will attempt to deliver bad news in such a way that the recipient supports the decision
and is willing to continue a positive relationship. See 7-1: Choosing an Appropriate Channel and
Organizational Pattern
Question 6
0 out of 2 points
In a bad-news message, placing the refusal in the first sentence can be justified if the message:
Selected Answer:
b. contains constructive criticism.
,Answer Feedback: Incorrect. An organization's ability to handle difficult situations with tact and
empathy powerfully influences the perceptions of employees, local citizens, and the public at large. See
7-1: Choosing an Appropriate Channel and Organizational Pattern
Question 7
2 out of 2 points
The closing paragraph in a bad-news message must restate the refusal.
Selected Answer:
False
Response Feedback: After presenting valid reasons and a tactful refusal followed with a
counterproposal or silver lining statement, a closing paragraph should demonstrate empathy without
further reference to the bad news. A pleasant closing paragraph should close with an empathetic tone. See
7-2: Developing a Bad-News Message
Question 8
2 out of 2 points
The closing sentence of a bad-news message should:
Selected Answer:
d. add a unifying quality to the message.
Answer Feedback: Correct. The closing sentence of a bad-news message should add a unifying
quality to the message. Repetition of a word or reference to some positive idea that appears early in the
message serves this purpose well. See 7-2: Developing a Bad-News Message
Response Feedback: Correct. The closing sentence of a bad-news message should add a unifying
quality to the message. Repetition of a word or reference to some positive idea that appears early in the
message serves this purpose well. See 7-2: Developing a Bad-News Message
Question 9
2 out of 2 points
Acknowledgment messages are a fast and efficient way of transmitting frequently recurring messages to
which receiver reaction is likely favorable or neutral.
Selected Answer:
False
Response Feedback: Form messages are a fast and efficient way of transmitting frequently recurring
messages to which receiver reaction is likely favorable or neutral. Inputting a customer's name, address,
, and other variables personalizes each message to meet the needs of its receiver. See 6-4: Routine
Requests
Question 10
2 out of 2 points
Which of the following statements is true of instant messaging (IM)?
Selected Answer:
a. To use IM, you maintain a list of people with whom you want to interact.
Answer Feedback: Correct. To use instant messaging, you maintain a list of people with whom you
want to interact. You can send messages to any or all of the people on your list as long as the people are
online. See 5-2: Electronic Mail Communication
Response Feedback: Correct. To use instant messaging, you maintain a list of people with whom you
want to interact. You can send messages to any or all of the people on your list as long as the people are
online. See 5-2: Electronic Mail Communication
Question 11
2 out of 2 points
A good positive response to a routine request highlights specific answers to recipient's questions using an
articulate, concise writing style.
Selected Answer:
True
Response Feedback: A good positive response to a routine request highlights specific answers to
recipient's questions using an articulate, concise writing style. It shows sincere interest in the request and
the person. See 6-4: Routine Requests
Question 12
2 out of 2 points
Neutral-news messages are not likely to generate an emotional reaction from receivers.
Selected Answer:
True
Response Feedback: Messages that are of interest to your audience but are not likely to generate an
emotional reaction are referred to as neutral-news messages. Because message expectations and social
conventions differ from culture to culture, an effective writer will adapt as necessary when writing for
various audiences. See 6-1: Deductive Organizational Pattern
