BUSI 300 Quiz 2, Liberty University
The _____ requires that a credit applicant be notified of the credit decision within 30 calendar
days following application.
ANSWER: Equal Credit opportunity Act
To give a routine claim the emphasis it deserves, the message must:
ANSWER: begin with a request for an adjustment
A reply to a request for credit information:
ANSWER: involves filling in the blanks and returning the document
When refusing a request for a favor, the writer should:
ANSWER: use the inductive approach
When wiki writing, use the first-person blogging style as wikis are typically the place for
personal opinion and analysis.
ANSWER: false
Which of the following makes a routine request poor?
ANSWER: using a generic closing statement
In the context of adjustment messages, _____ refers to a discussion of goods or services already
bought.
ANSWER: resale
Identify a true statement about channel selection.
ANSWER: NOT**** If a message is straightforward and informative, a technological
communication channel is inappropriate.
Which of the following is a difference between routine claims and persuasive claims?
ANSWER: Routine claims do not require a forceful, accusatory tone, whereas persuasive claims
require arguments to be presented.
_____ refers to statements made about related merchandise or service.
ANSWER: sales and promotional material
For an order that cannot be filled quickly and precisely, companies must not send an
acknowledgment message.
ANSWER: false
Which of the following statements is true of text messaging?
ANSWER: it is a refinement of computer instant messaging
The _____ requires that a credit applicant be notified of the credit decision within 30 calendar
days following application.
ANSWER: Equal Credit opportunity Act
To give a routine claim the emphasis it deserves, the message must:
ANSWER: begin with a request for an adjustment
A reply to a request for credit information:
ANSWER: involves filling in the blanks and returning the document
When refusing a request for a favor, the writer should:
ANSWER: use the inductive approach
When wiki writing, use the first-person blogging style as wikis are typically the place for
personal opinion and analysis.
ANSWER: false
Which of the following makes a routine request poor?
ANSWER: using a generic closing statement
In the context of adjustment messages, _____ refers to a discussion of goods or services already
bought.
ANSWER: resale
Identify a true statement about channel selection.
ANSWER: NOT**** If a message is straightforward and informative, a technological
communication channel is inappropriate.
Which of the following is a difference between routine claims and persuasive claims?
ANSWER: Routine claims do not require a forceful, accusatory tone, whereas persuasive claims
require arguments to be presented.
_____ refers to statements made about related merchandise or service.
ANSWER: sales and promotional material
For an order that cannot be filled quickly and precisely, companies must not send an
acknowledgment message.
ANSWER: false
Which of the following statements is true of text messaging?
ANSWER: it is a refinement of computer instant messaging
