BUSI 411 Exam 1
Question 1
3 out of 3 points
Managers have obligations to a wide variety of stakeholders such as
shareholders, employees, and customers. When considering
outsourcing production to offshore suppliers, managers have to weigh:
1. (I) cost benefits that might make shareholders wealthier.
2. (II) quality issues that might make firms less productive and/or
products riskier.
3. (III) the investments already tied up in relationships with existing
suppliers.
Selected Answer: I, II, and III
Response correct
Feedback:
MC Qu. 93 Managers have obligations to a wide
variety...
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 09-09 Describe TQM.
Topic: Operations Strategy
Question 2
3 out of 3 points
The Deming Prize was established by the:
Selected Answer: Union of Japanese Scientists.
Response correct
, Feedback:
MC Qu. 65 The Deming Prize was...
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 09-01 Discuss the
philosophies of quality gurus.
Topic: The Foundations of Modern Quality
Management: The Gurus
Question 3
3 out of 3 points
In addition to correcting substandard work, employees have an ethical
obligation to __________ the quality problem as well.
Selected Answer: report
Response correct
Feedback:
MC Qu. 54 In addition to correcting substandard
work,...
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 09-06 Discuss the importance
of ethics in managing quality.
Topic: Insights on Quality Management
Question 4
3 out of 3 points
Which of the following is not a typical goal of process improvement?
Question 1
3 out of 3 points
Managers have obligations to a wide variety of stakeholders such as
shareholders, employees, and customers. When considering
outsourcing production to offshore suppliers, managers have to weigh:
1. (I) cost benefits that might make shareholders wealthier.
2. (II) quality issues that might make firms less productive and/or
products riskier.
3. (III) the investments already tied up in relationships with existing
suppliers.
Selected Answer: I, II, and III
Response correct
Feedback:
MC Qu. 93 Managers have obligations to a wide
variety...
AACSB: Ethics
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 09-09 Describe TQM.
Topic: Operations Strategy
Question 2
3 out of 3 points
The Deming Prize was established by the:
Selected Answer: Union of Japanese Scientists.
Response correct
, Feedback:
MC Qu. 65 The Deming Prize was...
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 09-01 Discuss the
philosophies of quality gurus.
Topic: The Foundations of Modern Quality
Management: The Gurus
Question 3
3 out of 3 points
In addition to correcting substandard work, employees have an ethical
obligation to __________ the quality problem as well.
Selected Answer: report
Response correct
Feedback:
MC Qu. 54 In addition to correcting substandard
work,...
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 09-06 Discuss the importance
of ethics in managing quality.
Topic: Insights on Quality Management
Question 4
3 out of 3 points
Which of the following is not a typical goal of process improvement?
