BUSI 411 Exam 3
Question 1 3 out of 3 points
Cause-and-effect diagrams are sometimes called:
Selected Answer: fishbone (Ishikawa) diagrams.
Question 2 3 out of 3 points
Deciding how much to invest in the prevention of defects can be analyzed using:
Selected Answer: return on quality.
Question 3 3 out of 3 points
The tool that is useful in the collection and organization of data is a:
Selected Answer: check sheet.
Question 4 3 out of 3 points
Giving workers responsibility for quality improvements and authority to make
changes is known as:
Selected Answer: employee empowerment.
Question 5 3 out of 3 points
When an organization comes to the realization that there are quality problems in
products that are already in service, ethical approaches include:
(I) divulging the information to the public at large.
(II) recalling, if possible, affected products.
(III) handling complaints on an individual rather than a systemic basis.
, Selected Answer: I and II
Question 6 3 out of 3 points
A quality analyst wants to construct a control chart for determining whether four
machines, all producing the same product, are in control with regard to a
particular quality attribute. Accordingly, she inspected 1,000 units of output from
each machine in random samples, with the following results:
Machine Total Defectives
#1 23
#2 15
#3 29
#4 13
For upper and lower control limits of .026 and .014, which machine(s), if any,
appear(s) to be out-of-control for process proportion of defectives?
Selected Answer: machines #3 and #4
Question 7 3 out of 3 points
A quality analyst wants to construct a sample mean chart for controlling a
packaging process. He knows from past experience that whenever this process is
in control, package weight is normally distributed with a mean of 20 ounces and a
standard deviation of two ounces. Each day last week, he randomly selected four
packages and weighed each:
Day Weight (ounces)
Monday 23 22 23 24
Tuesday 23 21 19 21
Wednesda
20 19 20 21
y
Thursday 18 19 20 19
Friday 18 20 22 20
Question 1 3 out of 3 points
Cause-and-effect diagrams are sometimes called:
Selected Answer: fishbone (Ishikawa) diagrams.
Question 2 3 out of 3 points
Deciding how much to invest in the prevention of defects can be analyzed using:
Selected Answer: return on quality.
Question 3 3 out of 3 points
The tool that is useful in the collection and organization of data is a:
Selected Answer: check sheet.
Question 4 3 out of 3 points
Giving workers responsibility for quality improvements and authority to make
changes is known as:
Selected Answer: employee empowerment.
Question 5 3 out of 3 points
When an organization comes to the realization that there are quality problems in
products that are already in service, ethical approaches include:
(I) divulging the information to the public at large.
(II) recalling, if possible, affected products.
(III) handling complaints on an individual rather than a systemic basis.
, Selected Answer: I and II
Question 6 3 out of 3 points
A quality analyst wants to construct a control chart for determining whether four
machines, all producing the same product, are in control with regard to a
particular quality attribute. Accordingly, she inspected 1,000 units of output from
each machine in random samples, with the following results:
Machine Total Defectives
#1 23
#2 15
#3 29
#4 13
For upper and lower control limits of .026 and .014, which machine(s), if any,
appear(s) to be out-of-control for process proportion of defectives?
Selected Answer: machines #3 and #4
Question 7 3 out of 3 points
A quality analyst wants to construct a sample mean chart for controlling a
packaging process. He knows from past experience that whenever this process is
in control, package weight is normally distributed with a mean of 20 ounces and a
standard deviation of two ounces. Each day last week, he randomly selected four
packages and weighed each:
Day Weight (ounces)
Monday 23 22 23 24
Tuesday 23 21 19 21
Wednesda
20 19 20 21
y
Thursday 18 19 20 19
Friday 18 20 22 20
