lOMoARcPSD|16248954
Case-3
Carter cleaning company
Based on her review of the stories, Jennifer concluded that one of the first matters she had to attend to
involved developing job descriptions for her store manager.
As Jennifer tells it, her lessons regarding job descriptions in her basic management and HR
management courses were insufficient to convince her of the pivotal role jon descriptions actually play
in the smooth functioning of an enterprise. Many times during her first few weeks on the job, Jennifer
found herself asking one of her store managers why he was violating what she knew to be
recommended company policies and procedures. Repeatedly, the answers were either “ Because I
didn’t know it was my job. “Jennifer knew that a job description, along with a set of standards and
procedures that specified what was to be done and how to do it, would go a long way toward
alleviating this problem.
In general, the store manager is responsible for directing all store activities in such a way that quality
work is produced, customer relations and sales are maximized, and profitability is maintained through
effective control of labor, supply, and energy costs. In accomplishing that general aim, a specific store
manager’s duties and responsibilities include quality control, store appearance and cleanniless,
customer realtions, bookkeeping and cash management, cost control and productivity, damage control,
pricing, inventory control, spotting and cleaning, machine maintenance, purchasing, employee safety,
hazards wase removal , human resources administration, and pest control.
, lOMoARcPSD|16248954
Case Summary
Carter Cleaning Company does not have any formal orientation and training programs. However,
C a r t e r w a n t s i t s e m p l o ye e s t o f o l l o w c e r t a i n p r a c t i c e s a n d p r o c e d u r e s w h i l e
d e a l i n g w i t h c u s t o m e r s b u t e m p l o ye e s a r e n o t t r a i n e d a c c o r d i n g l y. T h u s ,
J e nn i f e r ’s em plo ye e s a r e not maintaining standards as she expected. other jobs in the
store like pressing, cleaning and spotting contain certain steps and procedures along with
standard preferred by Carter. due to lack of adequate training and orientation, employees face
certain issues' the new employees are ignorant about their weekly payment day, company policy about
paid holiday, health and medical benefits and general matters (clean work area, personal appearance
and cleanliness) and so on. Jennifer believes, if formal orientation and training programs can
begin, then employees will know what Jennifer and her father wants from them and they
will do their job in the right way thatis theCarter’sway.
Case-3
Carter cleaning company
Based on her review of the stories, Jennifer concluded that one of the first matters she had to attend to
involved developing job descriptions for her store manager.
As Jennifer tells it, her lessons regarding job descriptions in her basic management and HR
management courses were insufficient to convince her of the pivotal role jon descriptions actually play
in the smooth functioning of an enterprise. Many times during her first few weeks on the job, Jennifer
found herself asking one of her store managers why he was violating what she knew to be
recommended company policies and procedures. Repeatedly, the answers were either “ Because I
didn’t know it was my job. “Jennifer knew that a job description, along with a set of standards and
procedures that specified what was to be done and how to do it, would go a long way toward
alleviating this problem.
In general, the store manager is responsible for directing all store activities in such a way that quality
work is produced, customer relations and sales are maximized, and profitability is maintained through
effective control of labor, supply, and energy costs. In accomplishing that general aim, a specific store
manager’s duties and responsibilities include quality control, store appearance and cleanniless,
customer realtions, bookkeeping and cash management, cost control and productivity, damage control,
pricing, inventory control, spotting and cleaning, machine maintenance, purchasing, employee safety,
hazards wase removal , human resources administration, and pest control.
, lOMoARcPSD|16248954
Case Summary
Carter Cleaning Company does not have any formal orientation and training programs. However,
C a r t e r w a n t s i t s e m p l o ye e s t o f o l l o w c e r t a i n p r a c t i c e s a n d p r o c e d u r e s w h i l e
d e a l i n g w i t h c u s t o m e r s b u t e m p l o ye e s a r e n o t t r a i n e d a c c o r d i n g l y. T h u s ,
J e nn i f e r ’s em plo ye e s a r e not maintaining standards as she expected. other jobs in the
store like pressing, cleaning and spotting contain certain steps and procedures along with
standard preferred by Carter. due to lack of adequate training and orientation, employees face
certain issues' the new employees are ignorant about their weekly payment day, company policy about
paid holiday, health and medical benefits and general matters (clean work area, personal appearance
and cleanliness) and so on. Jennifer believes, if formal orientation and training programs can
begin, then employees will know what Jennifer and her father wants from them and they
will do their job in the right way thatis theCarter’sway.
