CCMA EXAM 2021 (NHA)
CELL STRUCTURES IS THE SOURCE OF ENERGY FOR A CELL? - ANSWERMITOCHONDIRA
A MA IS TESTING A PATIENT'S VISUAL ACUITY USING A SNELLEN CHART. WHICH ACTIONS SHOULD MA
TAKE? - ANSWERMAKE SURE THE PATIENT DOES NOT LEAN FOWARD DURING THE TEST.
DURING A ROUTINE VENIPUNCTURE. THE PATIENT BECOMES PALE & DIAPHORETIC. WHAT CONDITION
IS MOST LIKELY TO OCCUR IN THIS PATIENT? - ANSWERSYNCOPE
A PATIENT CALLS THE CLINIC TO CANCEL A POSTOPERATIVE APPOINTMENT & STATES THAT SHE WILL
RESCHEDULE AT A LATER DATE. FOR WHICH FOLLOWING REASONS SHOULD MA DOCUMENT THIS
INFORMATION ON THE PATIENT'S CHART? - ANSWERTO PROVE THAT THE OFFICE WAS NOT NEGLIGENT
WHEN COMPLETING DOCUMENTATION IN A PATIENT'S PAPER MEDICAL RECORD, A MA REALIZES SHE
MADE AN ERROR. WHICH ACTIONS SHOULD MA TAKE? - ANSWERDRAW A LINE THROUGH THE ERROR &
INITIAL IT
WHICH ITEMS INCLUDED ON THE CMS-1500 CLAIM FORM SHOULD A MA RECOGNIZE AS INDICATING
THE MEDICAL NECESSITY OF A PROCEDURE? - ANSWERDIAGNOSIS CODE
WHICH TECHNIQUES SHOULD A MA USE TO CONFIRM A PATIENT'S UNDERSTANDING OF INSULIN
ADMINISTRATION? - ANSWEROBSERVE THE PATIENT AS SHE PERFORMS A SELF-DEMONSTRATION
A MA IS PREPARING A COMMUNITY RESOURCE LIBRARY. WHICH ACTIONS SHOULD MA TAKE 1ST? -
ANSWERCOMPILE A LIST OF LOCAL COMMUNITY AGENCIES
,A MA is disposing of the syringe and needle she used to inject a seasonal influenza vaccine Which of the
following actions should the assistant take? - ANSWERDROP THE SYRINGE, NEEDLE FIRST, INTO THE
BIOHAZARDS SHARP CONTAINER
A MA IS PREPARING A PATIENT WHO HAS PSORIASIS TO BE EXAMINED BY THE PROVIDER. WHEN
INSPECTING THE PATIENT'S SKIN LESIONS, THE MA SHOULD EXPECT TO OBSERVE WHICH OF THE
FOLLOWING CHARACTERISTICS? - ANSWERSILVERY, SCALY
A MA RECEIVES A DENIAL OF PAYMENT FOR A PATIENT'S CHOLECYSTECTOMY. THE REASON STATED IS
"NONCOVERED SERVICES." IF THIS PROCEDURE WAS DEEMED EMERGENT BY THE PROVIDER. WHICH
ACTIONS SHOULD MA TAKE? - ANSWERINSTRUCT THE PATIENT TO CONTACT THE INSURER ABOUT THE
DENIAL OF PAYMENT
WHICH ACTION SHOULD MA TAKE TO VERIFY THE QUALITY OF VENIPUNCTURE SUPPLIES BEFORE
BEGINNING A BLOOD DRAW? - ANSWERINSPECT THE INTEGRITY OF THE NEEDLE'S SEAL
WHICH INSTRUCTIONS SHOULD MA GIVE TO A PATIENT WHEN ADMINISTERING AN ENTERIC-COATED
TABLET? - ANSWERSWALLOW THE TABLET WHOLE WITH GLASS OF WATER
A MA IS COLLECTING A HEALTH HISTORY FROM AN OLDER ADULT PATIENT WHO EXHIBITS MODERATE
HEARING LOSS. WHICH ACTION SHOULD MA TAKE? - ANSWERREMAIN WITHIN THE PATIENT'S VIEW TO
ALLOW LIP-READING
A MA IS ASSISTING WITH THE PHYSICAL EXAMINATION OF A PATIENT WHO HAS SCABIES. BESIDES
GLOVES. WHICH PIECES OF PERSONAL PROTECTIVE EQUIPMENT SHOULD THE MA WEAR? -
ANSWERGOWN
A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS & WEDNESDAYS & ALL ONCOLOGY
PATIENTS ON TUESDAYS & THURSDAYS. WHAT TYPE OF SCHEDULING IS THE CLINIC USING? -
ANSWERCLUSTER SCHEDULING
,THE PARENT OF A CHILD WHO HAS PEDICULOSIS IS ASKING A MA FOR MORE INFORMATION ABOOUT
HER CHILD'S CONDITION. THE MA SHOULD BEGIN BY EXPLAINING THAT PEDICULOSIS IS WHICH TYPES
OF INFECTION? - ANSWERPARASITIC
A MA IS REVIEWING A PROVIDER'S INSTRUCTIONS AS THE PATIENT IS PREPARING TO LEAVE THE OFFICE.
THE PROVIDER RECOMMENDS THAT THE PATIENT PURCHASE AN OVER-THE-COUNTER ANTITUSSIVE,
BUT THE PATIENT TELLS THE MA THAT SHE DOES NOT KNOW WHAT AN ANTITUSSIVE IS. WHICH OF THE
FOLLOWING RESPONSES SHOULD THE MA MAKE? - ANSWERIT IS A MEDICATION THAT SUPPRESSES THE
COUGH REFLEX
WHEN PREFORMING THE PALPATORY METHOD FOR OBTAINING BLOOD PRESSURE. WHICH INDICATES
THE LEVEL AT WHICH THE MA SHOULD INFLATE THE CUFF? - ANSWER30 mm Hg ABOVE THE RADIAL
PULSE CESSATION
A first-time patient is late arriving to the office which of the following should the medical assistant say
first? - ANSWER"HELLO. WELCOME TO OUR OFFICE"
A MA IS ADMINISTERING AN INTRAMUSCULAR IMMUNIZATION TO A PATIENT. WHICH ACTION SHOULD
MA TAKE? - ANSWERCLEANSE THE SITE IN A CIRCULAR MOTION FROM THE CENTER OUTWARD
A MA IS EXPLAINING A VENIPUNCUTURE PROCEDURE TO A PATIENT. WHICH STATEMENTS SHOULD MA
MAKE? - ANSWERILL BE COLLECTING A BLOOD SAMPLE FROM YOU TODAY. THERE WILL BE A SMALL
STICK IN YOUR ARM.
A MA is examining the skin on a patient's forearm where the patient reports developing a rash. The
assistant notes multiple solid elevations that are less than 0.5 cm (0.2 in) in diameter. Which of the
following terms should he use to document his observations in the patient's medical record? -
ANSWERPAPULES
, A PATIENT TELLS A MA THAT HIS PROVIDER'S OFFICE IS INCOMPETENT, AS THERE IS NO IMPROVEMENT
IN HIS CONDITION. WHICH IS APPROPRIATE RESPONSE FOR MA TO MAKE? - ANSWERI THINK THAT YOU
FEEL THAT YOUR TREATMENT IS NOT EFFECTIVE
A MA IS ASSISTING A PROVIDER WITH AN ABDOMINAL EXAMINATION. WHEN THE PROVIDER PALPATES
THE MAJOR PORTION OF THE LIVER, THE ASSISTANT SHOULD RECOGNIZE THAT HE IS PALPATING WHICH
OF ABDOMINAL QUADRANTS ? - ANSWERRIGHT UPPER
A PATIENT IS SEEN IN AN URGENT CARE CENTER FOR A LACERATION TO THE LEFT FOOT. THE PROVIDER
EVALUATES THE INJURY, DETERMINES SUTURES ARE NOT NEEDED, APPLIES A DRESSING & RELEASES THE
PATIENT. WHICH LEVELS OF EXAMINATIONS SHOULD MA USE FOR THE PROCEDURE CODING FOR THE
VISIT? - ANSWERPROBLEM-FOCUSED EXAMINATION
WHICH INFORMATION SHOULD THE MA ENTER INTO THE APPOINTMENT CALENDAR WHEN
SCHEDULING A PATIENT FOR A SKIN RASH? - ANSWERDAYTIME PHONE #
A MA DISCOVERS A GARBAGE CAN FIRE HAS STARTED IN THE BREAK ROOM. ACCORDING TO THE "RACE"
ACRONYM FOR EMERGENCY RESPONSE. WHICH ACTION SHOULD MA TAKE FIRST? - ANSWEREVACUATE
STAFF & PATIENTS IMMEDIATE
A MA IS ENCOURAGING A PATIENT TO INCREASE HER INTAKE OF INSOLUBLE FIBER TO HELP PREVENT
CONSTIPATION & HEMORRHOIDS. WHICH FOODS SHOULD THE MA RECOMMEND AS THE BEST SOURCE
OF INSOLUBLE FIBER? - ANSWERPEARS W/ SKIN
A MA IS PREPARING A PATIENT WHO HAS CONGESTIVE HEART FAILURE (CHF) FOR AN EXAMINATION BY
THE PROVIDER. WHICH MANIFESTATIONS SHOULD MA EXPECT? - ANSWERSHORTNESS OF BREATH
A MA IS DISCUSSING INFORMATION WITH A PATIENT ABOUT A NEW MEDICATION THAT THE PROVIDER
PRESCRIBED. WHICH ACTIONS SHOULD MA TAKE? - ANSWERREINFORCE TEACHING ABOUT FREQUENCY
OF MEDICATION ADMINISTRATION
CELL STRUCTURES IS THE SOURCE OF ENERGY FOR A CELL? - ANSWERMITOCHONDIRA
A MA IS TESTING A PATIENT'S VISUAL ACUITY USING A SNELLEN CHART. WHICH ACTIONS SHOULD MA
TAKE? - ANSWERMAKE SURE THE PATIENT DOES NOT LEAN FOWARD DURING THE TEST.
DURING A ROUTINE VENIPUNCTURE. THE PATIENT BECOMES PALE & DIAPHORETIC. WHAT CONDITION
IS MOST LIKELY TO OCCUR IN THIS PATIENT? - ANSWERSYNCOPE
A PATIENT CALLS THE CLINIC TO CANCEL A POSTOPERATIVE APPOINTMENT & STATES THAT SHE WILL
RESCHEDULE AT A LATER DATE. FOR WHICH FOLLOWING REASONS SHOULD MA DOCUMENT THIS
INFORMATION ON THE PATIENT'S CHART? - ANSWERTO PROVE THAT THE OFFICE WAS NOT NEGLIGENT
WHEN COMPLETING DOCUMENTATION IN A PATIENT'S PAPER MEDICAL RECORD, A MA REALIZES SHE
MADE AN ERROR. WHICH ACTIONS SHOULD MA TAKE? - ANSWERDRAW A LINE THROUGH THE ERROR &
INITIAL IT
WHICH ITEMS INCLUDED ON THE CMS-1500 CLAIM FORM SHOULD A MA RECOGNIZE AS INDICATING
THE MEDICAL NECESSITY OF A PROCEDURE? - ANSWERDIAGNOSIS CODE
WHICH TECHNIQUES SHOULD A MA USE TO CONFIRM A PATIENT'S UNDERSTANDING OF INSULIN
ADMINISTRATION? - ANSWEROBSERVE THE PATIENT AS SHE PERFORMS A SELF-DEMONSTRATION
A MA IS PREPARING A COMMUNITY RESOURCE LIBRARY. WHICH ACTIONS SHOULD MA TAKE 1ST? -
ANSWERCOMPILE A LIST OF LOCAL COMMUNITY AGENCIES
,A MA is disposing of the syringe and needle she used to inject a seasonal influenza vaccine Which of the
following actions should the assistant take? - ANSWERDROP THE SYRINGE, NEEDLE FIRST, INTO THE
BIOHAZARDS SHARP CONTAINER
A MA IS PREPARING A PATIENT WHO HAS PSORIASIS TO BE EXAMINED BY THE PROVIDER. WHEN
INSPECTING THE PATIENT'S SKIN LESIONS, THE MA SHOULD EXPECT TO OBSERVE WHICH OF THE
FOLLOWING CHARACTERISTICS? - ANSWERSILVERY, SCALY
A MA RECEIVES A DENIAL OF PAYMENT FOR A PATIENT'S CHOLECYSTECTOMY. THE REASON STATED IS
"NONCOVERED SERVICES." IF THIS PROCEDURE WAS DEEMED EMERGENT BY THE PROVIDER. WHICH
ACTIONS SHOULD MA TAKE? - ANSWERINSTRUCT THE PATIENT TO CONTACT THE INSURER ABOUT THE
DENIAL OF PAYMENT
WHICH ACTION SHOULD MA TAKE TO VERIFY THE QUALITY OF VENIPUNCTURE SUPPLIES BEFORE
BEGINNING A BLOOD DRAW? - ANSWERINSPECT THE INTEGRITY OF THE NEEDLE'S SEAL
WHICH INSTRUCTIONS SHOULD MA GIVE TO A PATIENT WHEN ADMINISTERING AN ENTERIC-COATED
TABLET? - ANSWERSWALLOW THE TABLET WHOLE WITH GLASS OF WATER
A MA IS COLLECTING A HEALTH HISTORY FROM AN OLDER ADULT PATIENT WHO EXHIBITS MODERATE
HEARING LOSS. WHICH ACTION SHOULD MA TAKE? - ANSWERREMAIN WITHIN THE PATIENT'S VIEW TO
ALLOW LIP-READING
A MA IS ASSISTING WITH THE PHYSICAL EXAMINATION OF A PATIENT WHO HAS SCABIES. BESIDES
GLOVES. WHICH PIECES OF PERSONAL PROTECTIVE EQUIPMENT SHOULD THE MA WEAR? -
ANSWERGOWN
A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS & WEDNESDAYS & ALL ONCOLOGY
PATIENTS ON TUESDAYS & THURSDAYS. WHAT TYPE OF SCHEDULING IS THE CLINIC USING? -
ANSWERCLUSTER SCHEDULING
,THE PARENT OF A CHILD WHO HAS PEDICULOSIS IS ASKING A MA FOR MORE INFORMATION ABOOUT
HER CHILD'S CONDITION. THE MA SHOULD BEGIN BY EXPLAINING THAT PEDICULOSIS IS WHICH TYPES
OF INFECTION? - ANSWERPARASITIC
A MA IS REVIEWING A PROVIDER'S INSTRUCTIONS AS THE PATIENT IS PREPARING TO LEAVE THE OFFICE.
THE PROVIDER RECOMMENDS THAT THE PATIENT PURCHASE AN OVER-THE-COUNTER ANTITUSSIVE,
BUT THE PATIENT TELLS THE MA THAT SHE DOES NOT KNOW WHAT AN ANTITUSSIVE IS. WHICH OF THE
FOLLOWING RESPONSES SHOULD THE MA MAKE? - ANSWERIT IS A MEDICATION THAT SUPPRESSES THE
COUGH REFLEX
WHEN PREFORMING THE PALPATORY METHOD FOR OBTAINING BLOOD PRESSURE. WHICH INDICATES
THE LEVEL AT WHICH THE MA SHOULD INFLATE THE CUFF? - ANSWER30 mm Hg ABOVE THE RADIAL
PULSE CESSATION
A first-time patient is late arriving to the office which of the following should the medical assistant say
first? - ANSWER"HELLO. WELCOME TO OUR OFFICE"
A MA IS ADMINISTERING AN INTRAMUSCULAR IMMUNIZATION TO A PATIENT. WHICH ACTION SHOULD
MA TAKE? - ANSWERCLEANSE THE SITE IN A CIRCULAR MOTION FROM THE CENTER OUTWARD
A MA IS EXPLAINING A VENIPUNCUTURE PROCEDURE TO A PATIENT. WHICH STATEMENTS SHOULD MA
MAKE? - ANSWERILL BE COLLECTING A BLOOD SAMPLE FROM YOU TODAY. THERE WILL BE A SMALL
STICK IN YOUR ARM.
A MA is examining the skin on a patient's forearm where the patient reports developing a rash. The
assistant notes multiple solid elevations that are less than 0.5 cm (0.2 in) in diameter. Which of the
following terms should he use to document his observations in the patient's medical record? -
ANSWERPAPULES
, A PATIENT TELLS A MA THAT HIS PROVIDER'S OFFICE IS INCOMPETENT, AS THERE IS NO IMPROVEMENT
IN HIS CONDITION. WHICH IS APPROPRIATE RESPONSE FOR MA TO MAKE? - ANSWERI THINK THAT YOU
FEEL THAT YOUR TREATMENT IS NOT EFFECTIVE
A MA IS ASSISTING A PROVIDER WITH AN ABDOMINAL EXAMINATION. WHEN THE PROVIDER PALPATES
THE MAJOR PORTION OF THE LIVER, THE ASSISTANT SHOULD RECOGNIZE THAT HE IS PALPATING WHICH
OF ABDOMINAL QUADRANTS ? - ANSWERRIGHT UPPER
A PATIENT IS SEEN IN AN URGENT CARE CENTER FOR A LACERATION TO THE LEFT FOOT. THE PROVIDER
EVALUATES THE INJURY, DETERMINES SUTURES ARE NOT NEEDED, APPLIES A DRESSING & RELEASES THE
PATIENT. WHICH LEVELS OF EXAMINATIONS SHOULD MA USE FOR THE PROCEDURE CODING FOR THE
VISIT? - ANSWERPROBLEM-FOCUSED EXAMINATION
WHICH INFORMATION SHOULD THE MA ENTER INTO THE APPOINTMENT CALENDAR WHEN
SCHEDULING A PATIENT FOR A SKIN RASH? - ANSWERDAYTIME PHONE #
A MA DISCOVERS A GARBAGE CAN FIRE HAS STARTED IN THE BREAK ROOM. ACCORDING TO THE "RACE"
ACRONYM FOR EMERGENCY RESPONSE. WHICH ACTION SHOULD MA TAKE FIRST? - ANSWEREVACUATE
STAFF & PATIENTS IMMEDIATE
A MA IS ENCOURAGING A PATIENT TO INCREASE HER INTAKE OF INSOLUBLE FIBER TO HELP PREVENT
CONSTIPATION & HEMORRHOIDS. WHICH FOODS SHOULD THE MA RECOMMEND AS THE BEST SOURCE
OF INSOLUBLE FIBER? - ANSWERPEARS W/ SKIN
A MA IS PREPARING A PATIENT WHO HAS CONGESTIVE HEART FAILURE (CHF) FOR AN EXAMINATION BY
THE PROVIDER. WHICH MANIFESTATIONS SHOULD MA EXPECT? - ANSWERSHORTNESS OF BREATH
A MA IS DISCUSSING INFORMATION WITH A PATIENT ABOUT A NEW MEDICATION THAT THE PROVIDER
PRESCRIBED. WHICH ACTIONS SHOULD MA TAKE? - ANSWERREINFORCE TEACHING ABOUT FREQUENCY
OF MEDICATION ADMINISTRATION
