a) Corporate strategy is the strategy level that concerns itself with the entirety of the
organization, where decisions are made with regard to the overall growth and
direction of a company (Holt, 1997). KFC’s corporate strategy is to focus on how
its brand can deliver the best customer experience possible.
b) The two supply chain objectives of KFC are:
Ensuring supply reliability. Ngcukana elucidated that KFC have relied on more
real-time information for effective decision-making to increase the supply chain
predictability.
Ensuring best quality of its product through supporting local businesses by
sourcing all their chickens domestically from chicken suppliers whose quality are
comprehensively audited by KFC.
Question 2:
a) Kraljic Portfolio analysis matrix
Criticality of item
High
Leverage Strategic
Buns Chickens
Non-critical Bottleneck
Packaging materials Beverages
Low High
Complexity of item