Running head: Organizational Systems Task 1 !1
Organizational Systems and Quality Leadership
Task 1
Western Governors University
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, Running head: Organizational Systems Task 1 !2
A. UNDERSTANDING OF NURSING QUALITY INDICATORS
Nursing quality indicators (NQI) is a quarterly and annual reporting of the evaluation of
quality patient-care satisfaction in response to the quality of nursing care provided (Montalvo,
2007). The nursing sensitive indicators (NSI) are components applied directly in nursing practice
in providing quality patient-care satisfaction. The three types of NSI are: a) structure explores the
availability, mix, experience, and educational level of the staff; b) process analyzes the methods
of assessment and care and types intervention applied in nursing-care, and staff satisfaction with
their job, and c) outcome is a result of improved patient well-being with response to the quantity
and quality of nursing care implemented—which includes pressure ulcers, infection rates, and
patient satisfaction (Sauls, 2013).
Based on the scenario about Mr. J, a 72-year old, retired rabbi with a diagnosis of mild
dementia, I have identified three NQI—pressure ulcer prevalence (process and outcome), re-
straint prevalence (outcome), and registered nurse (RN) education/certification (structure), appli-
cation to help nurses in determining the cause of an ineffective patient care. In the beginning of
the scenario, it was clearly stated that Mr. J was on physical restraints, but no explanation as to
why it was necessary, and prevalence in the facility. “The Joint Commission allows for physical
restraints to be used only when other interventions are unsuccessful in controlling harmful be-
havior” (Fronczek, 2014). However, this is not the case for Mr. J, there was no mention of harm-
ful behavior that threatens his safety and/or the staffs’ safety. Alternatively, staff may have used a
less restrictive intervention to ensure Mr. J’s safety such as: a) use of a Posey alarm (chair/bed
alarm); b) assign an unlicensed assisting personnel (UAP) as a sitter, and moving the patient
closer to the nursing station for immediate nursing intervention—frequent checks, and reorienta-
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