.Essentials of MIS, 10e (Laudon/Laudon)
Chapter 1 Business Information Systems in Your Career
Essentials of MIS, 10e (Laudon/Laudon)
Chapter 1 Business Information Systems in Your Career
1) Internet advertising is growing at a rate of more than 30 percent a
year. Answer: FALSE
Diff: 3 Page Ref: 6
AACSB: Reflective Thinking
CASE: Comprehension
2) A business model describes how a company produces, delivers, and sells a product or
service to create wealth.
Answer: TRUE
Diff: 1 Page Ref: 11
AACSB: Reflective Thinking
CASE: Comprehension
3) Information technology (IT) consists of all the hardware that a firm needs to use in order
to achieve its business objectives, whereas information systems consist of all the hardware
and software needed.
Answer: FALSE
Diff: 2 Page Ref: 13
AACSB: Use of IT
CASE: Comprehension
4) Computers are only part of an information system.
Answer: TRUE
Diff: 1 Page Ref: 15
AACSB: Use of IT
CASE: Comprehension
5) Information systems literacy describes the behavioral approach to information systems,
while computer literacy describes the technical approach.
Answer: FALSE
Diff: 1 Page Ref: 15
AACSB: Use of IT
CASE: Comprehension
6) The dimensions of information systems are people, organizations, and information
technology. Answer: TRUE
Diff: 1 Page Ref: 16
AACSB: Use of IT
CASE: Comprehension
, .Essentials of MIS, 10e (Laudon/Laudon)
Chapter 1 Business Information Systems in Your Career
7) In order to understand how a specific business firm uses information systems, you need to
know something about the history and culture of the company.
Answer: TRUE
Diff: 1 Page Ref: 16
AACSB: Use of IT
CASE: Comprehension
8) Developing a new product, fulfilling an order, or hiring a new employee are all examples
of business processes.
Answer: TRUE
Diff: 1 Page Ref: 16
AACSB: Reflective Thinking
CASE: Comprehension
9) Business processes are those logically related tasks for accomplishing tasks that have
been formally encoded by an organization.
Answer: FALSE
Diff: 2 Page Ref: 16
AACSB: Reflective Thinking
CASE: Comprehension
10) Employee attitudes about their jobs, employers, or technology can have a powerful effect
on their abilities to use information systems productively.
Answer: TRUE
Diff: 1 Page Ref: 17
AACSB: Use of IT
CASE: Comprehension
11) A network requires at least three computers and a shared
resource. Answer: FALSE
Diff: 2 Page Ref: 17
AACSB: Use of IT
CASE: Comprehension
12) An IT infrastructure provides the platform on which the firm can build its
information systems.
Answer: TRUE
Diff: 1 Page Ref: 18
AACSB: Use of IT
CASE: Comprehension
, .Essentials of MIS, 10e (Laudon/Laudon)
Chapter 1 Business Information Systems in Your Career
13) UPS's use of Web-based tools that allow customers to embed UPS functions, such as
tracking and cost calculations, into their own Web sites was an information systems solution
used to achieve customer intimacy.
Answer: TRUE
Diff: 3 Page Ref: 19
AACSB: Analytic Skills
CASE: Comprehension
14) Identifying a problem includes agreeing that a problem exists.
Answer: TRUE
Diff: 1 Page Ref: 21
AACSB: Reflective Thinking
CASE: Comprehension
15) Political conflict is an example of the people dimension of business problems.
Answer: FALSE
Diff: 3 Page Ref: 22
AACSB: Reflective Thinking
CASE: Comprehension
16) As a result of new public laws, accountants are beginning to perform more technical
duties, such as auditing systems and networks.
Answer: TRUE
Diff: 2 Page Ref: 25
AACSB: Use of IT
CASE: Comprehension
17) As described in the opening case of the chapter, Disney is implementing new
information systems in order to create new products, games, and rides.
Answer: FALSE
Diff: 2 Page Ref: 3
AACSB: Reflective Thinking
CASE: Comprehension
18) An understanding of enterprise-wide systems for customer relationship management is one
of the skills relevant to careers in marketing.
Answer: TRUE
Diff: 2 Page Ref: 26
AACSB: Use of IT
CASE: Comprehension
19) Whereas marketing and financial careers have been transformed by the growth in
information systems, management has—so far—remained relatively unaffected.
Answer: FALSE
Diff: 2 Page Ref: 26
AACSB: Use of IT
CASE: Comprehension
, .Essentials of MIS, 10e (Laudon/Laudon)
Chapter 1 Business Information Systems in Your Career
20) There are two types of outsourcing: offshore outsourcing and foreign
outsourcing. Answer: FALSE
Diff: 2 Page Ref: 27
AACSB: Reflective Thinking
CASE: Comprehension
21) As discussed in the chapter opening case, Disney's implementation of new
information systems in their amusement parks can be seen as an effort to achieve which of
the primary business objectives?
A) Customer and supplier intimacy
B) Improved decision making
C) Operational excellence
D) New products and
services Answer: A
Diff: 3 Page Ref: 4
AACSB: Analytic Skills
CASE: Analysis in terms of categorize
22) Journalist Thomas Friedman's description of the world as "flat" referred to:
A) the flattening of economic and cultural advantages of developed countries.
B) the use of the Internet and technology for instantaneous communication.
C) the reduction in travel times and the ubiquity of global exchange and travel.
D) the growth of globalization.
Answer: A
Diff: 2 Page Ref: 10
AACSB: Reflective Thinking
CASE: Comprehension
23) The six important business objectives of information technology are: new products, services,
and business models; customer and supplier intimacy; improved decision making; competitive
advantage; operational excellence, and:
A) flexibility.
B) survival.
C) improved business practices.
D) improved efficiency.
Answer: B
Diff: 2 Page Ref: 11
AACSB: Use of IT
CASE: Comprehension
Chapter 1 Business Information Systems in Your Career
Essentials of MIS, 10e (Laudon/Laudon)
Chapter 1 Business Information Systems in Your Career
1) Internet advertising is growing at a rate of more than 30 percent a
year. Answer: FALSE
Diff: 3 Page Ref: 6
AACSB: Reflective Thinking
CASE: Comprehension
2) A business model describes how a company produces, delivers, and sells a product or
service to create wealth.
Answer: TRUE
Diff: 1 Page Ref: 11
AACSB: Reflective Thinking
CASE: Comprehension
3) Information technology (IT) consists of all the hardware that a firm needs to use in order
to achieve its business objectives, whereas information systems consist of all the hardware
and software needed.
Answer: FALSE
Diff: 2 Page Ref: 13
AACSB: Use of IT
CASE: Comprehension
4) Computers are only part of an information system.
Answer: TRUE
Diff: 1 Page Ref: 15
AACSB: Use of IT
CASE: Comprehension
5) Information systems literacy describes the behavioral approach to information systems,
while computer literacy describes the technical approach.
Answer: FALSE
Diff: 1 Page Ref: 15
AACSB: Use of IT
CASE: Comprehension
6) The dimensions of information systems are people, organizations, and information
technology. Answer: TRUE
Diff: 1 Page Ref: 16
AACSB: Use of IT
CASE: Comprehension
, .Essentials of MIS, 10e (Laudon/Laudon)
Chapter 1 Business Information Systems in Your Career
7) In order to understand how a specific business firm uses information systems, you need to
know something about the history and culture of the company.
Answer: TRUE
Diff: 1 Page Ref: 16
AACSB: Use of IT
CASE: Comprehension
8) Developing a new product, fulfilling an order, or hiring a new employee are all examples
of business processes.
Answer: TRUE
Diff: 1 Page Ref: 16
AACSB: Reflective Thinking
CASE: Comprehension
9) Business processes are those logically related tasks for accomplishing tasks that have
been formally encoded by an organization.
Answer: FALSE
Diff: 2 Page Ref: 16
AACSB: Reflective Thinking
CASE: Comprehension
10) Employee attitudes about their jobs, employers, or technology can have a powerful effect
on their abilities to use information systems productively.
Answer: TRUE
Diff: 1 Page Ref: 17
AACSB: Use of IT
CASE: Comprehension
11) A network requires at least three computers and a shared
resource. Answer: FALSE
Diff: 2 Page Ref: 17
AACSB: Use of IT
CASE: Comprehension
12) An IT infrastructure provides the platform on which the firm can build its
information systems.
Answer: TRUE
Diff: 1 Page Ref: 18
AACSB: Use of IT
CASE: Comprehension
, .Essentials of MIS, 10e (Laudon/Laudon)
Chapter 1 Business Information Systems in Your Career
13) UPS's use of Web-based tools that allow customers to embed UPS functions, such as
tracking and cost calculations, into their own Web sites was an information systems solution
used to achieve customer intimacy.
Answer: TRUE
Diff: 3 Page Ref: 19
AACSB: Analytic Skills
CASE: Comprehension
14) Identifying a problem includes agreeing that a problem exists.
Answer: TRUE
Diff: 1 Page Ref: 21
AACSB: Reflective Thinking
CASE: Comprehension
15) Political conflict is an example of the people dimension of business problems.
Answer: FALSE
Diff: 3 Page Ref: 22
AACSB: Reflective Thinking
CASE: Comprehension
16) As a result of new public laws, accountants are beginning to perform more technical
duties, such as auditing systems and networks.
Answer: TRUE
Diff: 2 Page Ref: 25
AACSB: Use of IT
CASE: Comprehension
17) As described in the opening case of the chapter, Disney is implementing new
information systems in order to create new products, games, and rides.
Answer: FALSE
Diff: 2 Page Ref: 3
AACSB: Reflective Thinking
CASE: Comprehension
18) An understanding of enterprise-wide systems for customer relationship management is one
of the skills relevant to careers in marketing.
Answer: TRUE
Diff: 2 Page Ref: 26
AACSB: Use of IT
CASE: Comprehension
19) Whereas marketing and financial careers have been transformed by the growth in
information systems, management has—so far—remained relatively unaffected.
Answer: FALSE
Diff: 2 Page Ref: 26
AACSB: Use of IT
CASE: Comprehension
, .Essentials of MIS, 10e (Laudon/Laudon)
Chapter 1 Business Information Systems in Your Career
20) There are two types of outsourcing: offshore outsourcing and foreign
outsourcing. Answer: FALSE
Diff: 2 Page Ref: 27
AACSB: Reflective Thinking
CASE: Comprehension
21) As discussed in the chapter opening case, Disney's implementation of new
information systems in their amusement parks can be seen as an effort to achieve which of
the primary business objectives?
A) Customer and supplier intimacy
B) Improved decision making
C) Operational excellence
D) New products and
services Answer: A
Diff: 3 Page Ref: 4
AACSB: Analytic Skills
CASE: Analysis in terms of categorize
22) Journalist Thomas Friedman's description of the world as "flat" referred to:
A) the flattening of economic and cultural advantages of developed countries.
B) the use of the Internet and technology for instantaneous communication.
C) the reduction in travel times and the ubiquity of global exchange and travel.
D) the growth of globalization.
Answer: A
Diff: 2 Page Ref: 10
AACSB: Reflective Thinking
CASE: Comprehension
23) The six important business objectives of information technology are: new products, services,
and business models; customer and supplier intimacy; improved decision making; competitive
advantage; operational excellence, and:
A) flexibility.
B) survival.
C) improved business practices.
D) improved efficiency.
Answer: B
Diff: 2 Page Ref: 11
AACSB: Use of IT
CASE: Comprehension
