Question ______ requires using every possible channel and opportunity to talk up and
2 reinforce the vision and required new behaviors.
Correct
Select one:
Mark 3.00 out
a. Generating short-term wins
of 3.00
b. Establishing a sense of urgency
c. Creating a guiding coalition
d. Communicating the change vision
e. Empowering broad-based action
The correct answer is: Communicating the change vision
Question An itemized financial statement of the income and the expenses of a
3 company's operations is called
Correct
Select one:
Mark 3.00 out
a. an income and expense statement.
of 3.00
b. a balance sheet.
c. a cash flow statement.
d. a financial ratio.
e. None of the above.
The correct answer is: None of the above.
,Question Identifying crises and opportunities occurs in which activity of leading
4 change?
Correct
Select one:
Mark 3.00 out
a. establishing a sense of urgency
of 3.00
b. generating short term wins
c. communicating the change vision
d. anchoring new approaches in the culture
e. developing a vision and strategy
The correct answer is: establishing a sense of urgency
Question A process in which information flows in two directions with the receiver
5 providing feedback and the sender is receptive to the feedback is referred to
as:
Correct
Mark 3.00 out Select one:
of 3.00
a. two-way communication.
b. downward communication.
c. horizontal communication.
d. upward communication.
e. one-way communication.
The correct answer is: two-way communication.
, Question The combination of exploring unarticulated needs and unserved customers
6 represents
Correct
Select one:
Mark 3.00 out
a. unexploited, vast opportunities.
of 3.00
b. golden horizons.
c. forecasts for involvement.
d. the domino effect.
e. connecting the dots.
The correct answer is: unexploited, vast opportunities.
Question To be effective, control systems need to
7
Select one:
Incorrect
a. be heavily based on subjective standards.
Mark 0.00 out
b. communicate needed information upward in the organization.
of 3.00
c. be acceptable to top managers.
d. use multiple control approaches.
e. All of the above.
The correct answer is: use multiple control approaches.
2 reinforce the vision and required new behaviors.
Correct
Select one:
Mark 3.00 out
a. Generating short-term wins
of 3.00
b. Establishing a sense of urgency
c. Creating a guiding coalition
d. Communicating the change vision
e. Empowering broad-based action
The correct answer is: Communicating the change vision
Question An itemized financial statement of the income and the expenses of a
3 company's operations is called
Correct
Select one:
Mark 3.00 out
a. an income and expense statement.
of 3.00
b. a balance sheet.
c. a cash flow statement.
d. a financial ratio.
e. None of the above.
The correct answer is: None of the above.
,Question Identifying crises and opportunities occurs in which activity of leading
4 change?
Correct
Select one:
Mark 3.00 out
a. establishing a sense of urgency
of 3.00
b. generating short term wins
c. communicating the change vision
d. anchoring new approaches in the culture
e. developing a vision and strategy
The correct answer is: establishing a sense of urgency
Question A process in which information flows in two directions with the receiver
5 providing feedback and the sender is receptive to the feedback is referred to
as:
Correct
Mark 3.00 out Select one:
of 3.00
a. two-way communication.
b. downward communication.
c. horizontal communication.
d. upward communication.
e. one-way communication.
The correct answer is: two-way communication.
, Question The combination of exploring unarticulated needs and unserved customers
6 represents
Correct
Select one:
Mark 3.00 out
a. unexploited, vast opportunities.
of 3.00
b. golden horizons.
c. forecasts for involvement.
d. the domino effect.
e. connecting the dots.
The correct answer is: unexploited, vast opportunities.
Question To be effective, control systems need to
7
Select one:
Incorrect
a. be heavily based on subjective standards.
Mark 0.00 out
b. communicate needed information upward in the organization.
of 3.00
c. be acceptable to top managers.
d. use multiple control approaches.
e. All of the above.
The correct answer is: use multiple control approaches.
