Organisational Behaviour
💡 Organizational behavior is a field of study that investigates the impact
that individuals, groups, and structure have on behavior within
organizations, for the purpose of applying such knowledge toward
improving an organization's effectiveness.
Importance of interpersonal skills
managers:
planning
organising
leading
controlling
1. Interpersonal roles- duties that are ceremonial/symbolic
a. Figurehead
b. Leader
c. Liaison
2. Information roles
a. Monitor
b. Disseminator
c. Spokesperson
3. Decisional roles
a. Entrepreneur
b. disturbance handler
c. Resource allocator
d. Negotiator
Managerial activities:
Organisational Behaviour 1
, Communication
Traditional management
HR management
Networking
Evidence-based management & systematic study - add to intuition -
!!
Only a few absolutes apply to OB
Organisational Behaviour 2
, cuz people are complex
Contingency variables - affect general prediction
depends on the person!
Challenges and Opportunities for OB
Economic pressures
recessions
Globalisation
increased foreign assignments
working with people from different cultures
overseeing movements of jobs to countries with low-cost labor
adapting to different cultural and regulatory forms
way business is done in different countries
Workforce demographics
workforce diversity - biggest challenge in OB
Positive organizational scholarship
studies how org. develop human strengths, foster vitality and resilience, and
unlock potential
Determining the ethical way to behave is difficult
OB Model - !!
Organisational Behaviour 3
, Individual level
Attitudes and stress - has a big impact on organizational effectiveness
task performance
citizenship behavior - employees perform beyond expectations
withdrawal behavior - turnover and absenteeism
Group level
Group cohesion
group functioning
Organisational level
Productivity - transforming inputs into outputs at the lowest cost
effectiveness
efficiency
Survival
Attitudes and job satisfaction
Organisational Behaviour 4
💡 Organizational behavior is a field of study that investigates the impact
that individuals, groups, and structure have on behavior within
organizations, for the purpose of applying such knowledge toward
improving an organization's effectiveness.
Importance of interpersonal skills
managers:
planning
organising
leading
controlling
1. Interpersonal roles- duties that are ceremonial/symbolic
a. Figurehead
b. Leader
c. Liaison
2. Information roles
a. Monitor
b. Disseminator
c. Spokesperson
3. Decisional roles
a. Entrepreneur
b. disturbance handler
c. Resource allocator
d. Negotiator
Managerial activities:
Organisational Behaviour 1
, Communication
Traditional management
HR management
Networking
Evidence-based management & systematic study - add to intuition -
!!
Only a few absolutes apply to OB
Organisational Behaviour 2
, cuz people are complex
Contingency variables - affect general prediction
depends on the person!
Challenges and Opportunities for OB
Economic pressures
recessions
Globalisation
increased foreign assignments
working with people from different cultures
overseeing movements of jobs to countries with low-cost labor
adapting to different cultural and regulatory forms
way business is done in different countries
Workforce demographics
workforce diversity - biggest challenge in OB
Positive organizational scholarship
studies how org. develop human strengths, foster vitality and resilience, and
unlock potential
Determining the ethical way to behave is difficult
OB Model - !!
Organisational Behaviour 3
, Individual level
Attitudes and stress - has a big impact on organizational effectiveness
task performance
citizenship behavior - employees perform beyond expectations
withdrawal behavior - turnover and absenteeism
Group level
Group cohesion
group functioning
Organisational level
Productivity - transforming inputs into outputs at the lowest cost
effectiveness
efficiency
Survival
Attitudes and job satisfaction
Organisational Behaviour 4
