United Health Care Questions and
Answers Latest 2022 Already Passed
Agent John is planning to conduct a series of events. Some will be strictly educational, others will
be formal presentations of specific UnitedHealthcare plans, and others will be informal marketing
events where he can generate leads and schedule future in-home marketing appointments. Of the
three types of events John plans to conduct, which need to be reported to UnitedHealthcare?
✔✔All events: educational and marketing/sales, formal and informal.
Whose email address may the agent enter into the LEAN enrollment application? ✔✔Only the
consumer's (or leave it blank).
Which election period runs from October 15 to December 7 and allows consumers to elect to join
a Medicare Advantage Plan or switch to a different plan? ✔✔Annual Election Period (AEP)
Which of the following materials is an agent NOT permitted to display and/or distribute at a
marketing/sales event? ✔✔5 dollar gift cards to an in-network pharmacy.
Rina, a consumer, has requested an appointment with Connor, an agent, to discuss DSNPs. Prior
to the appointment Rina completed a Scope of Appointment (SOA) form. On the day of the
appointment, Rina brings her friend Shelley, who is Medicare-eligible, to the meeting. Shelley also
wants to talk about DSNPs. What should Connor do when he sees both Rina and Shelley at the
appointment? ✔✔Ask Shelley to complete an SOA before the start of the meeting.
Educational events allow for which of the following to occur?
Provide objective information about the Medicare program and/or health improvement and
wellness.
Provide an opportunity to review benefits, premiums and product information with consumers.
Provide an opportunity to steer a consumer toward a specific or limited number of plans.
, Provide an opportunity to give an introductory presentation followed by an informal
marketing/sales event. ✔✔Provide objective information about the Medicare program and/or
health improvement and wellness.
Janine, currently enrolled in a 3-star plan, discovers there is 5-star plan available where she lives.
She asks her agent, Josh, to enroll her in the 5-star plan. Josh can advise Janine of each of the
following except:
Josh should tell Janine that the new coverage will start the first of the month after she enrolls in
the 5 star plan.
Josh should tell Janine that she can change her current plan to a 5 star plan since one is available
in the area where she lives.
Josh should tell Janine that she can only change her current plan to a 5 star plan during the Annual
Election Period.
Josh should tell Janine that she can only use the 5-Star SEP once per calendar year. ✔✔Josh should
tell Janine that she can only change her current plan to a 5 star plan during the Annual Election
Period.
Which of the following describes Permission to Contact guidelines?
It allows the agent to discuss the products identified during the marketing appointment.
It does not have to be provided by the consumer, but can be provided by the consumer's spouse or
adult child.
It is method specific, (e.g., telephone, email), short term (i.e., expires when contact is made), and
event specific (i.e., limited to the products identified). ✔✔It is method specific, (e.g., telephone,
email), short term (i.e., expires when contact is made), and event specific (i.e., limited to the
products identified).
Agent Ralph wants to market Medicare Advantage Plans in his neighborhood - an area that consists
of single-family houses, an assisted living facility, a church, and public library. Which of the
following methods of contact is permitted?
Ralph sends a flyer inviting consumers to a marketing/sales event to each resident via postal mail.
Answers Latest 2022 Already Passed
Agent John is planning to conduct a series of events. Some will be strictly educational, others will
be formal presentations of specific UnitedHealthcare plans, and others will be informal marketing
events where he can generate leads and schedule future in-home marketing appointments. Of the
three types of events John plans to conduct, which need to be reported to UnitedHealthcare?
✔✔All events: educational and marketing/sales, formal and informal.
Whose email address may the agent enter into the LEAN enrollment application? ✔✔Only the
consumer's (or leave it blank).
Which election period runs from October 15 to December 7 and allows consumers to elect to join
a Medicare Advantage Plan or switch to a different plan? ✔✔Annual Election Period (AEP)
Which of the following materials is an agent NOT permitted to display and/or distribute at a
marketing/sales event? ✔✔5 dollar gift cards to an in-network pharmacy.
Rina, a consumer, has requested an appointment with Connor, an agent, to discuss DSNPs. Prior
to the appointment Rina completed a Scope of Appointment (SOA) form. On the day of the
appointment, Rina brings her friend Shelley, who is Medicare-eligible, to the meeting. Shelley also
wants to talk about DSNPs. What should Connor do when he sees both Rina and Shelley at the
appointment? ✔✔Ask Shelley to complete an SOA before the start of the meeting.
Educational events allow for which of the following to occur?
Provide objective information about the Medicare program and/or health improvement and
wellness.
Provide an opportunity to review benefits, premiums and product information with consumers.
Provide an opportunity to steer a consumer toward a specific or limited number of plans.
, Provide an opportunity to give an introductory presentation followed by an informal
marketing/sales event. ✔✔Provide objective information about the Medicare program and/or
health improvement and wellness.
Janine, currently enrolled in a 3-star plan, discovers there is 5-star plan available where she lives.
She asks her agent, Josh, to enroll her in the 5-star plan. Josh can advise Janine of each of the
following except:
Josh should tell Janine that the new coverage will start the first of the month after she enrolls in
the 5 star plan.
Josh should tell Janine that she can change her current plan to a 5 star plan since one is available
in the area where she lives.
Josh should tell Janine that she can only change her current plan to a 5 star plan during the Annual
Election Period.
Josh should tell Janine that she can only use the 5-Star SEP once per calendar year. ✔✔Josh should
tell Janine that she can only change her current plan to a 5 star plan during the Annual Election
Period.
Which of the following describes Permission to Contact guidelines?
It allows the agent to discuss the products identified during the marketing appointment.
It does not have to be provided by the consumer, but can be provided by the consumer's spouse or
adult child.
It is method specific, (e.g., telephone, email), short term (i.e., expires when contact is made), and
event specific (i.e., limited to the products identified). ✔✔It is method specific, (e.g., telephone,
email), short term (i.e., expires when contact is made), and event specific (i.e., limited to the
products identified).
Agent Ralph wants to market Medicare Advantage Plans in his neighborhood - an area that consists
of single-family houses, an assisted living facility, a church, and public library. Which of the
following methods of contact is permitted?
Ralph sends a flyer inviting consumers to a marketing/sales event to each resident via postal mail.
