CSA : ServiceNow Certified System Administrator Exam UPDATED FALL 2022

CSA : ServiceNow Certified System Administrator Exam ServiceNow Certified System Administration Test Updated Fall 2022 100% Graded already. What is a Transform Map in ServiceNow? What application is available to all users? How do you change the sort sequence of fields or tasks? In which three places can Tables and Fields be viewed and manipulated? Where do you change the Smart Filter Condition Builder? How do you display the slushbucket? What do you call a saved version of a personalized form? How do you apply a saved filter? What displays fields from one record and can be used to edit the record data? required but has a saved value. Modified field content - need to save. Required and needs value. Read-only - What are the field status indicators? What does a red-dashed line indicate? What do you click to save changes on a new form and return to the previoiusly viewed page? What do you click to save changes on an existing record and return to the previously viewed form? What do you click on to save changes without leaving the form? What do you do to save a new record to the db instead of updating the current item? What is a rule that applies to a form to dynamically change form information on the form itself? What enables admins to set mandatory and read-only states for a field? What do you use to put buttons, links and context menu items on forms and lists? What is a control that applies permissions, sends notifications and triggers other processes when a record is displayed, inserted, updated or deleted or when a table is queried? Client scripts only apply when? Business Rules apply when? When SHOULDN'T you use client scripts? Client scripts can be executed in four ways. What are they? Can plug-ins be removed? Name three interfaces for viewing and manipulating tables? What stores structure and relationship definitions? What three tables provide Data Dictionary and relationship information? Best practice 3 digit numbers - How do you establish the sequence for displaying lists? What does CI stand for? What is a series of tables that contains all the assets and business services controlled by a company? What do you call a tangible device or intangible dedicated software in the CMDB? What is the core CI table? What is the CI relationship table? List CI examples What are the two base tables of SN? Locate failed changes and associate incidents Facilitate quick analysis of impact, helping reduce or eliminate downtime List Benefits of CMDB? What is a BSM map? After the High Security plugin is activated, a security_admin privilege is created. What is an elevated privilege? To access the control list you have to have which access? Where is the user record stored? - Where are groups stored? - Where are roles stored? What is a collection of permissions to grant access and assign security? Name the four built-in roles? What does a role inherit? What is best practice for users/groups/roles? ) - What are the 3 levels of Access? Where are row and column security set? Where is Table security set? What are the three ways Access Control Rules are defined? What is the list of all Access Controls for a table? What is an Access Control? What is the Access Control evaluation? In a SLA Definition, which one is a condition that will trigger an SLA? What is the sequencing of publishing an Knowledge Article? Name 4 ways the Knowledge Base can be populated? What is the Knowledge base hierarchy? How do you protect KB articles? How do you allow users to access KB without logging in? What do you call an indication to the SN processes that something notable has occurred? What can cause events? What contains a record of every generated event? What do events trigger? What does a Notification contain? Why would you clone an instance? What are the three release types? Are user customization records upgraded? What are best practices response times? What is a dashboard of frequently used content with reports? What do you call a mapped graphic image on a homepage that are packed reports? What is used to measure and evaluate the effectiveness of IT service management process? What do metrics measure? What is a measurement of the set amount of time for a task to reach a certain condition? What do you call it when SLA is not met? - What are the four major components that power SLA? SLA Operational Level Agreement(OLA) how departments work together What are the three types of SLA? What conditions define an SLA? What is another name for Customer Updates? Multiple Choice, Single Line Text and Select Box are what type of elements in ServiceNow? What are the 3 basic components of Workflow? - How do you modify or create a Workflow? How do you modify or create a Workflow? What is a robust ordering system for services, hardware and software and the central repository of goods and services that an IT service desk provides for users? Name the major components of Service Catalog? Name some of the various items that orders from Service Catalog generate? What is a variable set? What are Service Catalog best practices? What are the 5 workflow stages? What 3 basic components are generated and assigned by workflows Name the 6 workflow activities? By default in ServiceNow, what customizations are added to Update Sets? Where do you go in SN to change the banner and colors? What do you use to import data from various data sources and map data into SN tables? What determines the relationship between the Import Set Table and an existing ServiceNow table? What are the steps for using Import Sets and Transform Maps? What does coalescing do before a transform? What do you call a group of customizations or personalizations that can be packaged and moved from one instance to another? What table is used to track changes in an update set? What cannot be customized with update sets? Can homepages be added to update sets? Should you include few or many changes in one Update Set? Can two update sets be merged? What is the sequence on the production instance to run an Update Set? What are the three components of a workflow? What are the three tables based on the Task table? What is another name for the 32-character GUID? What do breadcrumbs do? What is it called when you display the contents of a table? What are the components of a table? What are the components of a form? Where are UI Policies applied? What are the three types of UI Actions? What are the four types of Client Scripts? What table holds groups? - What table holds roles? What can be Delegated? Hint: ANTI What are the four types of table relationships? What is the Schema Map? What does CMDB stand for? What table holds CI information? What table holds CI relationships? What do Import Sets do? What are the three steps in importing data? What does the coalesce option do in Import Sets? What is a Knowledge Base? What step makes workflows available to users? Where do you change banners and colors on your interface? What is the Update Set run sequence? What provides a guide for moving data from import set? How do you change the sort sequence of fields or tasks? Where can tables and fields be manipulated? What is the sequence of publishing Knowledge articles? What are three basic components of a workflow? How do you modify or create a workflow? Where do you go in ServiceNow to change the banner and colors? Which access is needed to access ACLs? What is a row? How to save duplicate data while importing? What controls what type of data users can access? Where do you modify Service catalog items? What provides a guide to move data from import sets? What is stored in a table? How are users related to roles and groups? What are update sets? What is a CI? What is a record producer? When you open a service catalog form and click on Order now button what gets created? What is a variable set? What are workflow stages? What are 3 ways by which Service catalog workflow can be attached What are the steps of SLA? UI Policy and Client scripts run on client side What runs on client side and what runs on server side? How do you set read only fields? What is a Business Rule? Where do you limit attachments? When is a notification sent? What module tracks all UPGRADES to the system? What is SaaS? What is the functionality of the Home icon? What is the function of the navigator? What are breadcrumbs? What is the syntax to return the items that start with phrases? What is the syntax to return the items that equal the phrase Where are business rules stored? What is a role? What roles are provided by ServiceNow? What is a delegate? What methods are available to populate CMDB? How can KB be populated? What are major components of Service catalog? What is an event? What contains a record of events? - What is a notification? What are the different types of ServiceNow releases? What are types of Standard reports? What is a gauge? What is a metric? What happens when an SLA task does not reach the condition? What are types of SLA? What is retroactive start?