ServiceNow Certified System Administrator
POSSIBLE Questions AND ANSWERS 2022|
GRADED A
Base table for storing SLA records (NOT SLA definitions) is?
Options are :
task_sla
contract_sla
sla
sla_definition Correct Answer: task_sla
What are possible import sources? (Select all that Apply)
Options are :
HTTP
CSV
EXCEL
JDBC
NETWORK
SFTP Correct Answer: HTTP, CSV, EXCEL, JDBC, SFTP
All workflows absolutely must have a beginning and an end.
Options are :
True / False Correct Answer: True
What does the banner frame contain?
Options are :
Logo and global navigation control
Task [task] and configuration item
Self-service items
It is one set of table fields Correct Answer: Logo and global navigation control
Which application menu is used in capturing and moving changes from one
instance to other?
Options are :
Update Set
Import Set
Change
,None Correct Answer: Update Set
Where can you find the response time indicator?
Options are :
Any form that has the know icon: Ess self-service; itil users can get it through self-
service and service desk; admins and knowledge managers have additional ability
with other modules
In the right hand corner of forms and lists
It's the filter views (i.e., when you run a report); the more you add the longer it gets
What is being secured (row or table) and the rights to it Correct Answer: In the
right hand corner of forms and lists
Which of the following are captured in update set: (Select all that Apply)
Options are :
Group Creation
Incident Creation
Field Creation
Table Creation Correct Answer: Field Creation, Table Creation
How do you deactivate an application?
Options are :
System diagnostics > upgrade history
System applications > applications > Open the app record and uncheck the active
check box
The existing record will be updated with the new information
Click on the pencil icon next to the Application name in the Application Navigator
and Uncheck Active Correct Answer: Click on the pencil icon next to the
Application name in the Application Navigator and Uncheck Active
Basic Knowledge publishing workflow stages are?
Options are :
Start > Process > End
Created > Reviewed >Deployed
Draft > Review > Published > Retire
None Correct Answer: Draft > Review > Published > Retire
What tables can't be deleted?
Options are :
Semaphores control the number of user transactions that can be run in parallel. It
makes sure there aren't too many things running at once
, Approvals, conditions, notifications, tasks, timers, utilities
To automate a sequence of activities
Base tables, e.g., task, cmdb_ci Correct Answer: Base tables, e.g., task, cmdb_ci
Select Correct statements: (Select all that Apply)
Options are :
Metric is used to measure and evaluate the effectiveness of ITSM process
Metric can gather data as the data is updated
Metric measures data over time to show past history
Metric definition provides a declarative way of defining metrics and once defined,
the data for the metric is gathered and occurrences of the metric are calculated and
stored Correct Answer: Metric is used to measure and evaluate the effectiveness of
ITSM process, Metric can gather data as the data is updated, Metric measures data
over time to show past history, Metric definition provides a declarative way of
defining metrics and once defined the data for the metric is gathered and
occurrences of the metric are calculated and stored
What are the ways to Create CMDB data? (Select all that Apply)
Options are :
Import Set
Discovery
Manual
Help the Help Desk Correct Answer: Import Set, Discovery, Manual, Help the
Help Desk
How to manage record numbering (like INC0000001)
Options are :
None
System Definition > Number maintenance
Number field > Number
System Definition > Numbers Correct Answer: System Definition > Number
maintenance
What is related to High Security Plugin in ServiceNow?
Options are :
Impersonation feature
security_admin role for elevated privilege
ACL Correct Answer: security_admin role for elevated privilege
Most customization of system behavior is done using UI policies.
POSSIBLE Questions AND ANSWERS 2022|
GRADED A
Base table for storing SLA records (NOT SLA definitions) is?
Options are :
task_sla
contract_sla
sla
sla_definition Correct Answer: task_sla
What are possible import sources? (Select all that Apply)
Options are :
HTTP
CSV
EXCEL
JDBC
NETWORK
SFTP Correct Answer: HTTP, CSV, EXCEL, JDBC, SFTP
All workflows absolutely must have a beginning and an end.
Options are :
True / False Correct Answer: True
What does the banner frame contain?
Options are :
Logo and global navigation control
Task [task] and configuration item
Self-service items
It is one set of table fields Correct Answer: Logo and global navigation control
Which application menu is used in capturing and moving changes from one
instance to other?
Options are :
Update Set
Import Set
Change
,None Correct Answer: Update Set
Where can you find the response time indicator?
Options are :
Any form that has the know icon: Ess self-service; itil users can get it through self-
service and service desk; admins and knowledge managers have additional ability
with other modules
In the right hand corner of forms and lists
It's the filter views (i.e., when you run a report); the more you add the longer it gets
What is being secured (row or table) and the rights to it Correct Answer: In the
right hand corner of forms and lists
Which of the following are captured in update set: (Select all that Apply)
Options are :
Group Creation
Incident Creation
Field Creation
Table Creation Correct Answer: Field Creation, Table Creation
How do you deactivate an application?
Options are :
System diagnostics > upgrade history
System applications > applications > Open the app record and uncheck the active
check box
The existing record will be updated with the new information
Click on the pencil icon next to the Application name in the Application Navigator
and Uncheck Active Correct Answer: Click on the pencil icon next to the
Application name in the Application Navigator and Uncheck Active
Basic Knowledge publishing workflow stages are?
Options are :
Start > Process > End
Created > Reviewed >Deployed
Draft > Review > Published > Retire
None Correct Answer: Draft > Review > Published > Retire
What tables can't be deleted?
Options are :
Semaphores control the number of user transactions that can be run in parallel. It
makes sure there aren't too many things running at once
, Approvals, conditions, notifications, tasks, timers, utilities
To automate a sequence of activities
Base tables, e.g., task, cmdb_ci Correct Answer: Base tables, e.g., task, cmdb_ci
Select Correct statements: (Select all that Apply)
Options are :
Metric is used to measure and evaluate the effectiveness of ITSM process
Metric can gather data as the data is updated
Metric measures data over time to show past history
Metric definition provides a declarative way of defining metrics and once defined,
the data for the metric is gathered and occurrences of the metric are calculated and
stored Correct Answer: Metric is used to measure and evaluate the effectiveness of
ITSM process, Metric can gather data as the data is updated, Metric measures data
over time to show past history, Metric definition provides a declarative way of
defining metrics and once defined the data for the metric is gathered and
occurrences of the metric are calculated and stored
What are the ways to Create CMDB data? (Select all that Apply)
Options are :
Import Set
Discovery
Manual
Help the Help Desk Correct Answer: Import Set, Discovery, Manual, Help the
Help Desk
How to manage record numbering (like INC0000001)
Options are :
None
System Definition > Number maintenance
Number field > Number
System Definition > Numbers Correct Answer: System Definition > Number
maintenance
What is related to High Security Plugin in ServiceNow?
Options are :
Impersonation feature
security_admin role for elevated privilege
ACL Correct Answer: security_admin role for elevated privilege
Most customization of system behavior is done using UI policies.
